Elizabeth Vordtriede

Harrisburg, IL *****

ad2h4m@r.postjobfree.com

+1-618-***-****

1. I have had all Covid-19 shots.

2. I am willing to travel for work up to 50 miles preferably with company car but would use mine if needed.

3. Would also be okay with working from home if needed. 4. Prefer a salary of $18.00 or more. But may accept a smaller salary depending on the job and location.

5. Day shift Monday-Friday 3Am - 8Pm latest and alternating Weekends. Willing to relocate to: Harrisburg, IL - Marion, IL - Carterville, IL Authorized to work in the US for any employer

Work Experience

Patient Access Representative

SIH - Harrisburg, IL

May 2022 to Present

05/2022 - present

Salary: $15.84 USD Per Hour

Hours per week: 40

Duties, Accomplishments and Related Skills:

While working full time, 40 hours per week as a Patient Access Representative, I receive and scan in patient files into Cpsi. I receive phone calls, greet patients and visitors, give directions, and escort patients and visitors to areas throughout the Medical Center. While Always trying to provide great customer service. I am a seasoned Administrative Professional with 20 plus years of full-time (40 hours per week) experience in fast paced environments using software programs such as: Windows, MS-DOS programs. Word, Excel, Power Point, and Outlook. I have more than one year of full-time (40 hours per week) experience routinely using software programs such as: CPSI, HEALTH STREAM, EPIC, your It, Next Bar, and Onesource. I have superior organizational skills and outstanding attention to detail skills. I possess a thorough understanding of confidentiality, and I am able to audit files for accuracy and completeness of information. I am proficient in various administrative responsibilities and achieve exceptional results under time-critical conditions. I have more than one year of fulltime experience (40 hours per week) using medical terminology, and obeying the Privacy Act, Freedom of Information Act, and HIPAA Privacy Law. When I need to destroy documents, I do so following correct privacy policies, procedures and laws. I enjoy working as a member of a team, and I certify that I can type at least 50 plus words per minute. Okay to contact supervisor: Contact me first

Patient Service Representative

Heartland Regional Medical Center - Marion, IL

January 2022 to May 2022

01/2022 - 05/2022

Salary: $17.00 USD Per Hour

Hours per week: 40

Duties, Accomplishments and Related Skills:

While working full time, 40 hours per week as a Patient Services Representative, I received and scanned in patient files into Cpsi.. I received phone calls, greeted patients and visitors, gave directions, and escorted patients and visitors to areas throughout the Medical Center. While Always trying to provide great customer service. I am a seasoned Administrative Professional with 20 plus years of full-time (40 hours per week) experience in fast paced environments using software programs such as: Windows, MS-DOS programs. Word, Excel, Power Point, and Outlook. I have more than one year of full-time (40 hours per week) experience routinely using software programs such as: CPSI, HEALTH STREAM, EPIC, your It, Next Bar, and Onesource. I have superior organizational skills and outstanding attention to detail skills. I possess a thorough understanding of confidentiality, and I am able to audit files for accuracy and completeness of information. I am proficient in various administrative responsibilities and achieve exceptional results under time-critical conditions. I have more than one year of fulltime experience (40 hours per week) using medical terminology, and obeying the Privacy Act, Freedom of Information Act, and HIPAA Privacy Law. When I need to destroy documents, I do so following correct privacy policies, procedures and laws. I enjoy working as a member of a team, and I certify that I can type at least 50 plus words per minute.

Supervisor: Liz McGee

Okay to contact supervisor: Contact me first

File Clerk

US Department of Veterans Affairs - Marion, IL

February 2021 to January 2022

02/01/2- 01/11/2022

File Clerk

(This is a federal job)

2401 W. Main St. Marion IL 62959

Salary: $ 15.10 USD Per Hour

Hours per week: 40

Series: 0305 Registration, Mail and File

Pay Plan: GS - General Schedule

(Ch. 51,5 U.S.C.).

Grade: 04

Duties, Accomplishments and Related Skills:

While being full time, 40 hours per week as a File Clerk, I received and scanned in patient files into Vista. I also received and distributed mail. I also had the opportunity to be temporarily assigned to the Information Desk (Voluntary Services)

where I received phone calls, greeted patients and visitors, gave directions, and escorted patients and visitors to areas throughout the Medical Center. Always trying to provide great customer service. I am a seasoned Administrative Professional with 20 years of full-time (40 hours per week) experience in fast paced environments using software programs such as: Windows, MS-DOS programs. Word, Excel, Power Point, and Outlook. I have more than one year of full-time (40 hours per week) experience routinely using software programs such as: VISTA, Oracle, VATAS, your It, TMS, and ePAS. I have superior organizational skills and outstanding attention to detail skills. I possess a thorough understanding of confidentiality, and I am able to audit files for accuracy and completeness of information. I am proficient in various administrative responsibilities and achieve exceptional results under time-critical conditions. I have more than one year of fulltime experience (40 hours per week) using medical terminology, and obeying the Privacy Act, Freedom of Information Act, and HIPAA Privacy Law. When I need to destroy documents, I do so following correct privacy policies, procedures and laws. I enjoy working as a member of a team, and I certify that I can type at least 50 words per minute. Retail Sales Asst. Manager

Department of Veterans Affairs VCS Department - Marion, IL December 2019 to February 2021

Retail Sales Asst. Manager

Veteran Canteen Service

(This is a federal job)

2401 W. Main St. Marion IL 62946

Salary: $ 11.46 USD Per Hour

Hours per week: 40

Series: 2091 Sales Store Clerical

Pay Plan: VC - Canteen Service

Grade: 03

Duties, Accomplishments and Related Skills: As a Retail Sales Clerk; I performed all duties required to conduct business in the retail store at the Marion Illinois VA Medical Center. I interacted daily with customers; making sales, handling returns, preparing the store for sales events, while providing great customer service at all times. I ordered merchandise, stocked shelves, conducted bi-weekly inventory of all merchandise, and scanned supplies using a hand-held scanner. I am proficient at operating the cash register, credit card machine, and handling cash. I received documents, reviewed documents for accuracy, electronically scanned documents and saved documents to appropriate folders or programs daily.

Supervisor: Billie Hartwell (618-***-****)

Okay to contact this supervisor: Contact Me First

Retail Assistant Manager

The Cupboard - Campbell Hill, IL

April 2016 to March 2018

04/01/2016 - 03/01/2018

Salary: $10.00 USD Per Hour

Hours per week: 40

Duties, Accomplishments and Related Skills:

mile working full time, 40 hours per week, for nearly 2 years, as the Assistant Manager, I performed all duties required to conduct business daily at a retail sales store. I ordered merchandise, stocked shelves, interacted with customers, conducted weekly Inventory of merchandise, operated cash register. credit card machine, and lottery machine. I received documents such as invoices, receipts, etc. I reviewed documents for accuracy. I scanned them in and then stored them in the appropriate electronic file for easy retrieval. I performed all administrative duties in the store I also, always provided superior customer service.

Supervisor: Mary Lampe (618-***-****)

Okay to contact this Supervisor: Yes, Contact Me First.

• Rearranged and detailed store merchandise according to company standards

• Supervised staff members

• Managed store operations

• Managed opening and closing store

• Managed nightly cash totals

• Handled and submitted incoming sales calls

• Managed daily reports of transactions

• Recruited and interviewed potential candidates

• Handled all clerk scheduling

• Acted as customer service representative

Second Shift Supervisor

Huck’s Fuel Station - Steeleville, IL

May 2012 to June 2015

Assistant Manager

Huck's

101 East Broadway

Steeleville, IL

05/01/2012 - 06/01/2015

Salary: $10.35 USD Per Hour

Hours per week: 40

Duties, Accomplishments and Related Skills:

I operated the cash register, credit card machine, and lottery machine. I provided outstanding customer service when making sales, and handling returns. I also helped in the kitchen when necessary, taking orders, answering phones and preparing food. I ordered merchandise and supplies and conducted weekly inventory of that merchandise. I handled cash and made all bank deposits. I received documents such as invoices, receipts, etc., reviewed the documents for accuracy, scanned them in, and then stored them in the appropriate electronic file for easy retrieval. I performed all clerical duties for the store, to include corresponding with vendors using Outlook, maintaining records, creating New Employee Orientation folders, conducting background checks, interviewing applicants and verifying references. I assisted new employees in completing their State Tax (W-4)

forms, direct deposit forms, benefit forms, etc. I was also responsible for training new employees, always focusing on providing outstanding customer service. Supervisor: Mary Easton (618-***-****)

Okay to contact this Supervisor: No, she is deceased. Assistant Manager

Fleetwood's General Store - Willisville, IL

November 2009 to May 2012

Assistant Manager

Fleetwood’s General Store

603 W Knauer Highway

Willisville, IL

11/01/2009 - 05/01/2012

Salary: $10.00 USD Per Hour

Hours per week: 40

Duties, Accomplishments and Related Skills:

While working full time, 40 hours per week, from November 2009 - May 2012 (2-1/2 years), as the Assistant Manager; I managed personnel, made schedules, and made payroll. I ordered merchandise, stocked shelves, conducted weekly inventory of merchandise. I completed daily paperwork, and also did the banking. I provided the best possible customer service when interacting with customers. I received documents such as invoices, receipts, etc. and I reviewed documents for accuracy. I scanned them in and then stored them in the appropriate electronic file for easy retrieval. I performed all administrative duties for the store. I interviewed applicants,called references of potential new employees, conducted background checks, and trained new employees focusing on always providing outstanding customer service. I became proficient at researching information and resolving complex problems. I developed the skills of critical thinking, time management, record keeping, creating spreadsheets using Excel, and communication.

Supervisor: Tracy Fenton (618-***-****)

Okay to contact this Supervisor: No Business is Forclosed.

• Promoted to Assistant Manager after 1Day

• Managed a group of staff members

• Oversaw day to day store operations

• Opened and closed store

• Made bank deposits and money orders on behalf of Tracy Fenton manager

• Provided excellent customer service to all customer in a timely manner

• Coordinated, arranged and led sales Daily

• Managed daily reports of transactions

• Designed and ordered all incoming and outgoing inventory, merchandise, special orders and advertisements for customers

• Trained new employees on store processes and procedures

• Coordinated schedules and assigned employee shifts

• Enforced company policies and procedures

Assistant Manager

Fleetwood's General Store - Ava, IL

November 2009 to May 2012

Assistant Manager

11/01/2009 - 05/01/2012

Fleetwood’s General Store

603 W Knauer Highway

Ava, IL

Salary: $10.00 USD Per Hour

Hours per week: 40

Duties, Accomplishments and Related Skills:

While working full time, 40 hours per week, from November 2009 - May 2012 (2-1/2 years), as the Assistant Manager; I managed personnel, made schedules, and made payroll. I ordered merchandise, stocked shelves, conducted weekly inventory of merchandise. I completed daily paperwork, and also did the banking. I provided the best possible customer service when interacting with customers. I received documents such as invoices, receipts, etc. and I reviewed documents for accuracy. I scanned them in and then stored them in the appropriate electronic file for easy retrieval. I performed all administrative duties for the store. I interviewed applicants,called references of potential new employees, conducted background checks, and trained new employees focusing on always providing outstanding customer service. I became proficient at researching information and resolving complex problems. I developed the skills of critical thinking, time management, record keeping, creating spreadsheets using Excel, and communication.

Supervisor: Tracy Fenton (618-***-****)

Okay to contact this Supervisor: No Business is Forclosed.

• Promoted to Assistant Manager after One day

• Managed a group of staff members

• Oversaw day to day store and Hot Deli operations

• Opened and closed store

• Made bank deposits and money orders on behalf of Tracy Fenton manager

• Provided excellent customer service to all customer, patrons and guests in a timely manner

• Coordinated, arranged and led sales Daily in Store

• Managed daily reports of transactions

• Designed and ordered all incoming and outgoing inventory, merchandise, advertisements, special orders, Liquor, Soda, ice and Phone Card Machine for customers

• Trained new employees on store and Hot Deli processes and procedures

• Coordinated schedules and assigned employee shifts

• Enforced company policies and procedures

• Promoted after One day

• Managed a group of employees

• Maintained all operations within the store and Kitchen

• Opened and closed the store at the beginning and end of shifts

• Performed official money count every day, night, shift, month and quarter

• Upheld a high standard of customer service

Customer Service Representative

AT&T - Decatur, IL

March 2007 to November 2009

03/01/2007 - 11/01/2009

Salary: $10.00 USD Per Hour

Hours per week: 40

Duties, Accomplishments and Related Skills:

I provided customer service to customers, and solved issues pertaining to their phones. I became proficient in professionally dealing with uncooperative and sometimes hostile customers, never losing focus of providing the best customer service possible. I developed the ability to research customer concerns, and quickly resolve issues professionally. I also conducted cold calls and assisted customers with upgrades. I operated all types of computer hardware, such as dual monitors, printers, scanners, copiers, and fax machines; and I used numerous software programs such as Windows, MS-DOS, Word, Excel, Power Point, and Outlook. I scanned in documents and filed the documents both electronically and hard copies in file cabinets. I can type at least 40 words per minute. Supervisor: Joseph Tambor (217-***-****)

Okay to contact this Supervisor: No, No longer a business

• Operated the cash register

• Managed customer accounts

• Greeted customers

• Conducted customer service surveys

• Resolved customer issues

• Worked in the inbound call center

• Created call center scripts

• Assisted customers via live chat

• Collected and documented orders

• Responded to inquiries and issues

• Responsible for troubleshooting applications

• Inventoried spreadsheets

Customer Care Service Representative

The Cleaning Crew, LLC - Port Saint Lucie, FL

May 2003 to June 2006

Customer Care Service Representitive

The Cleaning Crew

419 SW Kabot Ave.

Port St. Lucie, FL

05/01/2003 - 03/01/2007

Salary: $11.00 USD Per Hour

Hours per week: 40

Duties, Accomplishments and Related Skills:

I answered phones, made appointments for estimates, provided quotes, and scheduled jobs. 1 faxed and mailed invoices to customers. I used computer, lap top, fax machine, printer, scanner, and credit card machines to conduct business. I used many software programs, such as, Windows, MS-DOS, Word, Excel, and QuickBooks Pro, just to name a few. I managed payroll and conducted the banking. I received documents, reviewed documents for accuracy, scanned documents, and filed documents electronically and in paper files. When destroying documents, I did so properly following all privacy policies and laws. I performed background checks and called references on prospective employees. I created and developed New Employee Orientation folders. I researched issues with employee pay their benefits and resolved problems professionally. I became proficient at creating and maintaining information on Excel spreadsheets. I took immense pride in my superior organizational and attention to detail skills, and my ability to communicate professionally. I also typed at least 40 words per minute. Supervisor: Kerry Vordtriede (772-***-****)

Okay to contact this Supervisor: Yes

Education

Associate's degree in Business Management

John A Logan College - Carterville, IL

January 2010 to January 2021

High school diploma or GED

Skills

• Administrative Experience (10+ years)

• HIPAA (10+ years)

• QuickBooks (10+ years)

• Assistant Manager Experience (10+ years)

• Computer Hardware

• Operating Systems (5 years)

• Employee Orientation

• Microsoft Windows (10+ years)

• Active Directory

• Software Troubleshooting

• Help Desk

• Live Chat

• Computer Networking

• Microsoft Windows Server

• Remote Access Software

• Microsoft Outlook (10+ years)

• TCP/IP

• Epic (5 years)

• System Administration

• Network Administration

• EMR Systems (5 years)

• Communication skills (10+ years)

• Banking

• Documentation review

• ICD-10 (5 years)

• Analysis skills

• Customer service (10+ years)

• Office experience

• Data entry (10+ years)

• Clerical experience

• Sales (10+ years)

• Driving (10+ years)

• Data collection

• SharePoint (10+ years)

• Filing (10+ years)

• Basic life support (10+ years)

• Medical terminology (5 years)

• Medical office experience (5 years)

• Microsoft Access (10+ years)

• Microsoft Excel (10+ years)

• Microsoft Word (10+ years)

• Medical records (5 years)

• EHR systems (5 years)

• Microsoft Office (10+ years)

• Oracle (5 years)

• Switchboard (5 years)

Links

http://ad2h4m@r.postjobfree.com

Certifications and Licenses

Food Handler Certification

AHA Certification

BLS Certification

Additional Information

References

Name: Becky Capps - Department of Veterans Affairs Job Title: Chaplin

Work Phone: 618-***-**** Ext- 55720

Cell Phone: 602-***-****

Email: ad2h4m@r.postjobfree.com

Name: Paula Wilkins - Department of Veteran’s Affairs Job Title: House Keeping Aide

Work Phone: 618-***-**** Ext- 54039

Cell Phone: 618-***-****

Email: ad2h4m@r.postjobfree.com

Name: Beth Elliott – Department of Veteran’s Affairs Job Title: Audiology Tech

Work Phone: 618-***-**** Ext- 55616

Cell Phone: 618-***-****

Email: ad2h4m@r.postjobfree.com

Name: Laura Reedy - Department of Veteran’s Affairs Job Title: Head Department Anesthesiologist

Work Phone: 618-***-**** Ext- 59239

Cell Phone: 270-***-****

Email: ad2h4m@r.postjobfree.com

Name: Stephanie Tillman - Department of Veterans Affairs Job Title: HR

Work Phone: 618-***-**** Ext- 54582

Cell Phone: 843-***-****

Email: ad2h4m@r.postjobfree.com

Name: Laura Christopher – Department of Veteran’s Affairs Job Title: GI Clinic

Work Phone: 618-***-**** Ext- 54440

Cell Phone: 618-***-****

Email: ad2h4m@r.postjobfree.com

Name: Paul Massie

Job Title: Police Officer

Work Phone:618-***-**** Ext- 54167

Cell Phone: 618-***-****

Email: ad2h4m@r.postjobfree.com

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