PARADISE OCHUKO AKPODIENE

Chevron, Lekki, Lagos State. Email: ad2h45@r.postjobfree.com

Tel: 081********

PROFILE

An enthusiastic and energetic fellow, who is quick to grasp new ideas and concepts, and to develop innovative and creative solutions to problems, possesses excellent interpersonal and communication skills. A committed individual in efficiently utilizing available resources, in completing assigned tasks.

Highly intelligent professional who has been able to handle series of roles given to her ranging from HR, Receptionist, Sales, Leadership roles and have been able to produce spectacular results in all. Highly Skilled personnel with the ability to compete for high quality and accuracy at all times in all positions and circumstances while attaining professional and proficiency. EDUCATION & CERTIFICATION

Delta State University, Abraka, Delta State 2014 – 2018 Bachelor of Science in Sociology

EXPERIENCE

QUEEN B BEAUTY SPA, SAPELE, DELTA STAT 2017

Customer Service Officer IT

• Conferred with customers by telephone or in person in order to provide information about products and services, to take orders

• Kept records of customer transactions, recording details of inquires complaint, and comments, as well as actions taken.

• Resolved customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjustment bills.

• Checked to ensure that appropriate changes were made to resolve customers’ problems, and any planned adjustments.

• Solicited sale of new or additional services or products

• Trained new employees

• Planned and evaluated department activities

• Accomplished department objectives by managing staff

• Assigning roles to staff and making sure job is well done

• Conducted timely performance and evaluations as a leader

• Monitored and controlled expenses and budgets

BON VOYAGE HOTELS AND TRAVELS 2019 – 2021

Front Desk / Administrative Officer

• Performed office administration and clerical duties

• Operated telephone switchboard, answering and transferring of calls

• Responded to visitors questions professional and courteously

• Drafted, reviewed and proofread office document

• Ordered and stocked office supplies

• Operated and maintained office machines including printers, copiers and fax

• Maintained a clean Nd organised

• Trained new employees

• Assisted in making meeting reservation, catering arrangement and travel bookings

• Monitored and controlling expenses and budget

• Assigned roles to staff and making sure job is well done

• Managed existing customers and guests

• Maintained strict confidentially

• Translated cooperate goals into functional and individual goals

• Ensured in compliance with company rules and regulations RAYETEL PROPERTIES 2021 – 2023

Sales Executive

• Responsible for meeting the sales target of the organization through effective planning and budgeting

• Devised strategies and techniques necessary for achieving the sales targets

• Mapped potential customers and generate leads for the organization

• Responsible for brand promotions

• Motivated team members in putting their best in any task giving to them

• Ensured the team is delivering desired results

• Maintained and improved relationship with clients

• Maintained necessary data and records for future references

• Evaluated and revised operations and procedures in response to organizational changes

• Trained new sales employees

• Translated corporate goals into functional and individual goals

• Planned and evaluated department activities

• Managed day to day operations including human resources, clients and public relations, facilities and support services

• Led monthly turning points meetings and weekly team meeting as needed

• Maintained positive working environment, relationships with co-worker and community organization

• Managed work schedules according to the budgeted hour and business needs

• Maintained and periodically reviewed operational policies and procedures, guidelines and best practices, revising and updating as required. POSITIONS OF RESPONSIBILITY

DELSU Department of Sociology: Student President

• Advocated for flexible timetables and availability of materials and textbooks.

• Liaise with motivational speakers and skill acquisition tutors for more lessons to benefit students.

• Acted as bridge between the professor and students for a more conducive student lecture relationship

NYSC (Freedom of information Act) CDS Welfare Officer

• Liaise with NYSC staf for talk shows and awareness programs SKILLS

• Teaching

• Customer service

• Problem solving

• Leadership skills

• Creative thinker

• Time management

• Written and verbal communication skills

• Ability to work under pressure

• Attentive to details

• Professional phone etiquette

• Mult tasking

REFRENCE

Available on request

Contact this candidate