Alida Marie Dean

*** **** ***** **, ********, VA 22554

571-***-**** ad2h3m@r.postjobfree.com

PROFESSIONAL SUMMARY

An enthusiastic and dedicated employee with several years of experience in the medical and dental field. Very adaptable and resilient; thrives in fast-developing and challenging environments. Excellent ability to lead, motivate, and train coherent teams that meet the highest standards. Demonstrates effective communication and organizational skills to successfully manage, improve, and develop processes and procedures. Expert in maintaining strong working relationships with colleagues and customers. Looking for an opportunity to expand my current skillset and grow into a new career path.

Relevant Skillset

• Team Building • Fast Learner

• Adaptability • Attention to Detail

RELEVANT WORK EXPERIENCE

Communication:

Managed phone calls and patient inquiries professionally and with courtesy, ensuring patients' needs were met.

Effectively communicated with healthcare providers, staff, and patients to coordinate care and respond to inquiries.

Proven ability to accurately interpret spoken language. Skilled in developing and implementing effective translation strategies, maintaining accuracy and meeting deadlines.

Highly disciplined and organized, with excellent written and verbal communication skills and a commitment to providing quality translation.

Records Management:

Maintained precise and up-to-date electronic health records (EHR), databases, and paper records.

Ensured the accuracy and completeness of patient charts, facilitating efficient care delivery.

Collecting appropriate background health information and follow-ups on various health related items

Interpreting, reviewing and applying new system procedures to ensure that HIPPA guidance is followed.

Reviewed medical records recognizing and correcting obvious discrepancies and data omissions. Then reviewed with patients and corrected to ensure all information is factual.

Database Management:

Efficiently handled billing and insurance-related tasks, processing claims, and explaining billing inquiries to patients.

Assisted in verifying patient insurance coverage and coordinated with insurance companies for accurate claims processing.

Took responsibility for ordering, organizing, and maintaining medical supplies and equipment to ensure a well-stocked and organized office.

Contributed to cost savings by monitoring inventory levels and identifying opportunities for efficient procurement.

Prepare and evaluate patient’s record from health database extract pertinent information for appointments.

Complies reports, produce charts, and enter data from doctor notes into database system.

Extracted information from medical resources to locate applicable information to support doctor’s diagnosis.

Customer Service:

Managed patient scheduling, coordinating appointments, and optimizing the flow of patients to minimize wait times.

Demonstrated excellent interpersonal skills in greeting and assisting patients during check-in and check-out procedures.

Utilized automated notification system to suggest new medication to patients with relevant diagnosis, symptoms or diseases.

Onboarding Employees:

Supporting new employees as initial point of contact supporting new employees with training, issuing id cards, and other work-related items

Briefing new employees on job roles and security responsibilities, such as building access and ID card responsibilities

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WORK EXPERIENCE

Dental Assistant:

Pine Dentistry; June 2022 – March 2023

As a dental assistant, I worked closely with dentists and dental hygienists to ensure efficient and high-quality dental care for patients. My role required attention to detail, effective communication skills, and strict adherence to infection control protocols to create a safe and sterile dental office environment. I stayed up to date with evolving regulations and best practices in dental healthcare was essential to providing the best possible patient care and support.

Performed clinical duties primarily involving patient care, and assisted dentists during various dental procedures by providing instruments and materials, ensuring patient comfort, and offering chairside support for treatments such as fillings and extractions.

Managed sterilization and infection control prepared and maintained a clean and sterile environment. Responsible for taking dental X-rays and ensuring patient safety by appropriately shielding them from radiation.

Dental impressions and educated patients on oral hygiene, including proper brushing and flossing techniques.

Played a crucial role in patient coordination, scheduled appointments, and coordinated treatment plans. Managing patient records, including updating charts and digital records, is also part of their responsibilities.

Assisted with billing and insurance claims processing and was involved in front desk duties, greeting patients, and handling check-in and check-out procedures.

Kept track of inventory, including placing orders, organizing, and maintaining dental supplies and equipment.

Maintained the overall organization and cleanliness of the dental office while also assisting with various administrative tasks, such as filling out paperwork and ensuring compliance with regulations and industry standards.

Facilitated effective communication between non-English speaking patients and dental professionals, translating complex dental concepts and terminology in various situations such as consultations, examinations, and surgeries.

Medical Assistant :

QTC Management; August 2018 – June 2019

The Fairfax Radiology Center (Contract); December 2017 – January 2017

The Urology Center (Contract); March 2017 – April 2017

Carpousis & Prasad MDs, Ltd; May 2015 – March 2017

As a medical assistant, I played a crucial role in healthcare settings, where I performed a variety of administrative and clinical tasks. My primary duties included patient care, such as taking and recording vital signs, preparing patients for examinations or procedures, and administering medications as directed by healthcare providers. I'm also responsible for tasks like drawing blood for lab tests (phlebotomy), performing electrocardiograms (ECGs), and managing laboratory specimens.

Greeted patients and scheduled appointments, maintained patient records and medical histories, handled billing and insurance coding, and ensured that my workspace was clean and organized. Answered phones and communicated with patients and other healthcare professionals. Managed medical inventory and ordered supplies. As well as complete insurance forms and other paperwork as needed.

Explained treatment procedures and instructions to patients, provided emotional support, and acted as a bridge between patients and healthcare providers. Collaborated with other members of the healthcare team to ensure quality patient care.

Adhered to patient privacy laws (HIPAA) and maintained strict confidentiality. Researched and followed all infection control and safety protocols. Stayed up to date with healthcare regulations and best practices.

Utilized electronic health records (EHR) systems for documentation and operated various medical equipment and machinery. Transcribing notes into EHR system for doctor

Managed the reception area, scheduling appointments, handling patient check-in and check-out procedures, and dealing with billing and insurance-related tasks. Verified patient information and processed insurance claims, ensuring a smooth administrative process.

Assisted healthcare providers during examinations and procedures, prepared and sterilized medical instruments and equipment, and organized and maintained medical supplies and equipment.

Provided medical translation service to non-English speakers, helping them communicate with doctors, nurses, and medical staff in various settings such as clinics, hospitals, and emergency rooms.

Translated a wide range of medical information such as medical conditions, treatment options, billing, and insurance, ensuring accuracy and clarity of the messages

EDUCATION

Dental Radiation Safety – Woodbridge, VA – 05/2022

GED – Virginia – 2022

Medical Assistant Diploma

Everest College – Vienna, VA – March 2014 GPA: 3.86***

Strayer University – Alexandria, VA 4/2013 – 6/2013

Humanity High School – Burundi, Bujumbura Graduated – 2008

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