Melina Goris

980-***-**** ad2h3f@r.postjobfree.com

SKILLS

Strong verbal communication, extremely organized, Staff development, Team leadership, Conflict resolution, Self-motivated. (SharePoint, SuccessFactors, Peoplesoft, Oracle, Kronos, Workforce, Staffworks, Workday)

EXPERIENCE

MARCH 2009 – CURRENT

BJ’S WHOLESALE CLUB INC., CONCORD, NC FRONT-END MANAGER

Deliver exceptional customer service, handling customer complaints, provide appropriate solutions and alternatives following up to ensure resolution and/or escalating issues. Follow communication procedures, guidelines and policies Exhibit strategic thinking and decision -making through extensive business knowledge

Directly Responsible for managing 70% of Staff, help identify new talent train and lead a high preforming team, while maintaining Execution of business metrics.

BJ’S WHOLESALE CLUB INC., CONCORD, NC - HUMAN RESOURCE MANAGER

Implemented/provided direction and guidance to Team Members regarding company policies. Act as a mediator between team members and management on conflict resolution and/or team member relations matters.

Create and control a complete scheduling process for all hourly team members, ensuring a productive workforce is available within the payroll budget. Oversee the scheduling process for all hourly Team Members, to keep within budget guidelines.

Ensures Club Payroll is completed accurately and timely every week and ensures all payroll records are maintained properly.

Supervises and directs the activities of HR Clerical and Maintenance and bakery team members

Actively recruits, screens, interviews, and hire Conducts team member orientations/training for all new hire team members. “On-site administrator” of intranet-based training and communications system to coordinate club training needs (cashier training, safety, sexual harassment) improved trainings by 96%

Administers all personnel paperwork, including completing and processing new hire paperwork, hourly wage increases, hourly promotions, terminations, worker’s compensation, and unemployment claims.

Conducts benefits orientations and oversees the annual benefits open enrollment process. and LOA Medical leave process Improved 401k by 87% audit within departments maintained 100% audit score.

MONTERAY BAY CANNERS, OCEANSIDE, CA - RESTAURANT SERVER /MANAGER 13YR

Deliver exceptional dining experience, consistently delivered as a top sales performer.

Performed opening, closing, shift change duties accurately to keep the restaurant working smoothly and ready to meet all customer needs. Followed proper food handling procedures to maintain optimal protection for customers. While passing all state inspections with 95% and above.

Assigned work tasks and coordinated activities of dining room personnel to provide prompt, courteous service to patrons.

Applied communication and problem-solving skills to resolve customer complaints.

EDUCATION AVEDA ARTS AND SCIENCES INSTITUTE, CHARLOTTE - ANESTHETIC 2008

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