Workplace Manager Bilingual Spanish

Long Island City, NY *****

ad2h1j@r.postjobfree.com

https://www.linkedin.com/in/claudia-portto

Claudia Portto

Bilingual Spanish/English speaker dedicated to surpassing internal and external client expectations. I respond actively to clients' and supervisors' needs, delivering unparalleled services through professional, humane, and genuine interactions. I am proactive and skilled at transforming feedback into actionable insights that drive revenue, increase loyalty, and contribute to the brand development process. WORK EXPERIENCE

Workplace Manager @ Fireblocks, New York, NY / March 2022 - Present

● Managing day-to-day office operations, managing space booking for an average of 40 employees.

● Assisting the People's team in setting onboarding and offboarding procedures in the US location, including inventory management for new hire swag and IT equipment for an average of 5 employees per month.

● Optimizing space functionality, resulting in improved team performance, increased office utilization, and a 40% increase in foot traffic.

● Working closely with the leadership team to plan and organize events with an attendance of 60+ people.

● Developing overall budget projection and supervising expenses to ensure cost-effective event planning, resulting in a 30% cost saving on budget expenditure.

● Managing logistics for large quarterly events, including venue selection, scheduling, invitations, registrations, catering, and entertainment.

Community Lead @ WeWork, 500 7th Ave, New York, NY / June 2021 - March 2022

● Established a daily walkthrough to monitor operational trends for a 65,244 sq ft location, ensuring cleaning and maintenance standards were consistently met.

● Managed task prioritization and escalations to suitable departments, delivering fast resolutions and increasing member satisfaction rating scores from 32% to 60%.

● Assumed key accountability for 20+ of WeWork’s cleaning, maintenance and vendor staff members.

● Set up and hosted over 25 weekly social and value-driving events that helped to create community within the location.

● Liaised directly with property management to ensure seamless operations within WeWork floors. Front Desk Supervisor @ Moxy Hotels, Chelsea, New York, NY / August 2018- October 202

● Led front desk staff and support staff, processing over 200 guest arrivals and departures daily.

● Consistently maintained the “Medallia” score of over 80% of guest satisfaction via proactive customer service and conflict resolution

● Contributed with the opening team to achieve hotel rankings #58 of the 504 NYC area hotels.

● Lead the housekeeping department and implement new procedures during COVID-19 pandemic. EDUCATION

Hospitality and Tourism Management Program, Florida Atlantic University, College of Business (2020) Human Resources Manager Development Program, Magna Hospitality (2019) Marketing and Management Technical Coursework, University Institute of Management and Technology, Venezuela (2015 - 2016) SKILLS

Administrative: MS Office excel, G suites, Google Calendars Experience Management: Medallia, Google Forms.

Project management: Monday, SalesForce, JIRA, Notion. Creative: Canva, Figma.

Communication: Gmail, Google Meeting, Slack.

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