KRYSTAL WRIGHT

PROJECT MANAGER

CONTACT

302-***-****

ad2gzw@r.postjobfree.com

Atlanta, GA

www.linkedin.com/in/wright-krystal

PROFILE

Dedicated Project Manager with over 5+ years of experience in successfully leading cross-functional teams to deliver complex projects on time and within budget. Proven expertise in strategic planning, resource allocation, and risk management. Adept at fostering collaboration among diverse stakeholders, leveraging strong communication skills to drive project success.

AREAS OF

EXPERTISE

Organizational Development

Strategic Thinking

Agile Management

Coaching

Problem Solving

Effective Communication

Influencing

Procurement

Quality Management

Project Management

Data Entry & Analysis

Presentation Facilitation

Stakeholder Management

Interpersonal Relationships

Multitasking and Prioritizations

TECHNICAL TOOLS

Google Workspace

Salesforce Software

Microsoft Office (Excel)

Microsoft Project

Confluence

Jira

Zoom

Asana

Monday

SKILLS OVERVIEW

• Exceptional relationship manager with a proficiency in clear verbal and written communication, actively listening to team members and stakeholders, and delivering compelling presentations to convey project updates.

• Experienced mentor and consultant with executive experience in coaching agile and cross-functional teams and growing revenue for the team through process improvement and complex project innovation.

• Influential team leadership skills that compliment valuable departmental communication methods demonstrating

leadership skills in setting and achieving project objectives, motivating cross-functional teams, and making strategic decisions to drive project success.

• Strategic time manager providing a proven track record of creating and managing project schedules, efficiently allocating resources, and consistently meeting or exceeding project milestones and deadlines.

IMPACTFUL ACHIEVEMENTS

• Recognized by Carmax for the President's Club Platinum award for 2021. Maintained and held the President's Club status from Silver to Platinum with 519 cars, 355 extended service plans, and 256 GAP coverage policies sold in 3 years.

• Praised for orchestrating the analysis and renewal of 950 commercial insurance policies within a one-year period, showcasing adept project management skills.

• Applauded for efficiently guiding the training and setting measurable goals for three new sales consultants in just two months, underscoring effective project management in the onboarding process.

EDUCATION

BACHELORS IN BUSINESS

ADMINISTRATION •

DEC 2024

University of Delaware

Newark, DE

CERTIFICATIONS:

Foundations of Project

Management •

OCT 2023

Coursera

EXPERIENCE

CUSTOMER CARE PROJECT MANAGER • MARCH 2023 -

JUNE 2023

Magnit, Inc – Workday • Atlanta, GA • Contract

Solutions for finance, HR, planning, & spend management

(Software as a Service (SaaS)).

• Leveraged various system applications, including Salesforce and Confluence, to efficiently address, nurture, and resolve 400-500 ticketed customer requests per week, demonstrating adept project management in customer support.

• Streamlined project communication by translating end-user complaints to IT, minimizing resolution time and preventing further disruptions in service for clients.

• Successfully managed and executed a project to correct the account categorization for 3,577 customer accounts, enhancing workflow efficiency for all touchpoints within the account and organization.

• Achieved a 15% increase in customer satisfaction scores within three months by delivering timely and accurate customer service, showcasing effective project

management in client relations.

UNDERWRITING PROJECT MANAGER • APR 2022 – APR

2023

Transportation Insurance Experts • Atlanta, GA • Contract Managing general agency and wholesale commercial insurance broker (Business-to-Business (B2B).

• Applied expertise in underwriting analysis, file preparation, report assessment, and compliance rules, ensuring project success in risk assessment and regulatory compliance.

• Recognized and leveraged cross-selling, customer retention, and up-selling opportunities, contributing to a 20% increase in customer retention within three months, thereby enhancing revenue and project outcomes.

• Developed instructional resources and implemented process improvements for new and existing staff members, contributing to streamlined project workflows and efficient team performance.

SENIOR SALES CONSULTANT PROJECT MANAGER • AUG

2017 – APR 2022

Carmax • Lithia Springs, GA

Used vehicle retailer.

• Leveraged project management skills by utilizing Salesforce to analyze and effectively communicate sales data to executives, facilitating informed decision-making and strategic planning.

• Demonstrated adept project management throughout the sales process by delivering exceptional customer service, providing expert guidance, and ensuring seamless support for clients.

• Applied project management principles to enhance customer issue resolution, fostering robust relationships and promoting cross-team collaboration, ultimately achieving success in project management by addressing and

resolving challenges efficiently.

Contact this candidate