Professional Summary

Skills

Work History

TRALONDA MOORE

Memphis, TN 38127 901-***-**** ad2gzq@r.postjobfree.com Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Employee Orientation

Human Resources

Microsoft Outlook

Payroll

Salesforce

Skills & Abilities Dynamic customer service

professional experienced in both call-center

and retail store settings.

I possess skills and strengths in computers

software (Microsoft, Excel /PowerPoint

/Access, Microsoft Works, and Windows),

Training in customer service and satisfaction.

Excel in listening to customer needs,

articulating product benefits and creating

solutions

Build and Maintain enduring customer

relationships to boost sales and generate

repeat business

Front-End Operations

Maintaining Clean Work Areas

Leading Employees

Visual Merchandising

Jun 2016 - Current

Millington, TN

Front End Coach / Store Co Manager

Walmart

At Walmart, Frontend Coach performs various duties, tasks, and responsibilities in support of the manager for efficient store operation

Responsible for the supervision of 392 associates

Handle issues of customer service

Responsible for human resources development

Recruit and discipline staff

Conduct staff interviews and coaching

Evaluate the performance of staff

Coordinate training and development of staff special strength Motivate sales personnel in the store

Determine the need of staff

Process payroll forms and records

Prepare the form for leave of absence

Handle cash management duties

Contribute to the goals and sales target of the store Prepare deposit loans along with other administrative staff Ensure proper storage of merchandise

Ensure proper arrangement of the store in a neatly way Ensure the security of the store and proper processing of money Track daily cash report

Ensure improvement in the financial performance of assigned area Provide guidance and direction to other staff

Model customer service approaches

Ensure that customers complaints, needs, and issues are resolved within the provided guidelines and standards of Walmart

Offer supervision to staff on assigned tasks

Ensure that the store is well stocked at all times Work in relationship with customer staff in charge of shelf to provide map for easy location of products

Ensure good relationship with merchants to achieve price actions Understand seasons and ensure products on demand in the season are well in stock and well positioned.

Scheduled employees for shifts, taking into account customer traffic and employee strengths. Implemented innovative programs to increase employee loyalty and reduce turnover. Handled problematic customers to maintain excellent customer service. Supervised creation of exciting merchandise displays to catch attention of store customers. Monitored daily cash discrepancies, inventory shrinkage and drive-off. Interacted well with customers to build connections and nurture relationships. Trained new employees on proper protocols and customer service standards. Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Jul 1999 - Feb 2016

Memphis, TN

STORE MANAGER

CIRCLE K STORES

Promoting excellent customer service and resolving customer complaints in a timely and professional manner

Education

Certifications

Additional Information

Recruiting, hiring, and training employees as well as developing store staff Analyzing daily sales and expense information and developing plans to maximize sales and net profit

Reaching desired objectives by evaluating and developing specific action plans that address the needs of the store

Volunteer Service Representative May 2011 - Jun 2014 ALSAC ST. JUDE CHILDREN'S RESEARCH HOSPITAL

Responsible for making outbound sales calls to individual, businesses and organizations to recruit for fund raising events on behalf of St

Jude

Children's Research Hospital in support of the mission of saving children's lives. STORE MANAGER May 1998 - Jul 2005

EXXON MOBIL

Promoting excellent service and resolving customer complaints in a timely and professional manner

Recruiting, hiring, and training employees as well as developing store staff Analyzing daily sales and expense information and developing plans to maximize sales and net profit.

May 1996

Memphis, TN

High School Diploma

Northside High School

Outbound Sales (6 years) Employee Evaluation (10+ years) Retail Management (10+ years) Recruiting (10+ years) Store Management Experience (10+ years) Fundraising (6 years) Management (10+ years) Cold Calling (6 years) Training & Development (10+ years) Interviewing Merchandising

Willing to relocate: Anywhere

Willing to relocate: Anywhere, Authorized to work in the US for any employer

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