PROFESSIONAL VALUE OFFERED

Quality oriented professional with 8 years of work experience in Sales Coordinator, Customer Support, Consultant, With a proven knowledge of Conflict Resolution, Customer Communications, and Key Account Management. Practical experience in Sales and understanding Changing Market Dynamics. Proficient in Operations, Tech Support and implementing short- and long-term plans while leveraging on technology and process innovations. CORE COMPETENCIES

• Customer Service & Communications Consultant- Negotiation

• Advertising Media Campaigns- Outdoor Signage Billboards

• Procure Orders- Graphics-Banners

• Sales Coordinator Data Management Customer Data retrieval

• Retails Business Development

• Tech Support meticulous with organizing customer interaction Logs Troubleshooting, Customers Sign up

• Remote Work Skills Zoom Microsoft Teams

WORK EXPERIENCE

Consultant Officer

• Serves as the primary point of contact for existing and new prospective students, advising and providing a positive personalized unique experience such as course selection, progress toward graduation.

• Promoting Global Learning by promoting presenting attractive offers to all students’ prospects in (ME) & Abroad

• Telemarketing/Tele sales in order to generate new revenue from potential clients hence maximizing sales revenue.

• Manage applicant funnel by reaching out negotiating, persuading prospective applicants to complete their applications.

• Preparing Course Fee Policy Prices sending quotations and filing Invoices.

• Database management cultivate daily follow up parameters on leads.

• Formulate strategic plans for the institution, create and manage promotions and social ads broadcast.

• Receive new enrollment documentation while keeping and retaining student accounts records.

• Participate in team growth and development meetings and calls with intention to provide support for the entire team.

Achievements: Successfully gain 17% sales despite a downsized due to pandemic and Lockdowns. Customer Service Support-Supervisor

• Performing Sales Support with a full understanding of client dynamics and providing a familiar and easy to adopt Loyalty Platform and offering a positive experience on the redemption journey.

• Performing data validation prior to retrieval of customers account Information, analyzing full customer history Loyalty Rewards position and transactions submitted, ensuring appropriate changes were made to resolve customer’s problems.

• Confer to customers by Telephone, contact us Logs, Voice calls, Data applications Forms, E-mails and Web- based Chats to provide information about products and Services. Disseminate information to both customers and the team and address complaints.

• Liaising with Service providers b2b (Hotel, Airlines, and Car Rentals) in managing all reservation Booking Refunds, and Cancellations.

Zipporah Nikkie Njoroge

Email: ad2gym@r.postjobfree.com

Mobile: +254 075*******

AL TAREEQAH MANAGEMENT CONSULTANCY, Bahrain Jan 2020- Sep 2020 THE COHEN INTERNATIONAL GROUP, Bahrain June 2016- Dec 2019

• Analyze the inbound and outbound calls are compliant to the Agreed Service Level Agreements (SLA).

• Update and maintain call details all customer interactions or transactions, recording details of inquiries, complaints to uncover insight information and produce an actionable process.

• Focusing on platform (UI) its proper functionality, record customer preferences and feedback to the team to fulfill requirements and eliminate sources of irritation.

Training and Development/Team:

• Designed and drafted training program for new joiners and the existing staff.

• Assisted in developing Call Center SOP, Managed Solution, Customer flow Operations, Service Quality Evaluation and FAQ documentation.

Media Sales Consultant

Multimedia sales experience with a track record of success specifically in marketing solutions including Outdoor Signage solutions

• Conduct prospective calls to develop new business for advertising or other multimedia solutions offered

• Prepare presentations, negotiate contracts, while focusing on maintaining customer relationship management.

• Secured high portfolio accounts for Graphic and Design, Printing of Business Cards and invitation cards.

• Ensure the agreed advertisements Layout, Artwork and Designs for Signboard, Banners, Lamppost, Brochures, Fliers, and News Paper Ads are of customer’s satisfaction.

• Deliver the Ad or illustration proof to customer for approval before production and Photocopy.

• Work with production teams to ensure the agreed advertisements are carried in the right place and at the right time.

• Ensuring signage regulations are compliant with relevant government business laws.

• Compile prepare reports, manuals, correspondence or other information required by management.

• Maintain an in-depth knowledge of the industry and the market, having business intelligence on the competitors' activities and trends.

Achievements:

• Raised a minimum revenue growth of 38% sales from 15% from Outdoor Advertisement boards (Media Signage)

• Increase revenue growth of 50% full-fledged Call Center AtoZ Operational Support for Arabian Taxi Fleets. Retail Section -Head Purchaser (Opening Team)

• Purchase-Research and evaluate suppliers based on prices, Quality selection, Service support Product availability.

• Plan and select the range, type, quality, and quantity of merchandise according to customer demands, trends and store policies.

• Review catalogs, conducting weekly SWOT Analysis of our competitor to raise store profitability

• Write and review product specifications, maintaining a working technical knowledge of the goods to be purchased.

• Merchandised-Ensure total solutions services are communicated to the customers through strong merchandised standard. Plano-gram and visual merchandizing displays maintained. Achievements:

• Bronze Trophy: - The Sales Champion of the year 2011

• Certificate: The best employee of the month.

ACADEMIC QUALIFICATION

GRAFFINS WESTLAND CAMPUS- Nairobi, Kenya

Higher National Diploma -Business Marketing Jan 2003-Dec 2005 ADDITIONAL SKILLS

• PC Microsoft Operating Systems Suite PowerPoint Internet Application Zoom Microsoft Teams other Packages.

• Software and Web Tester

• Analytical skills- Ability to analyze and evaluate difficult situations and provide a suitable solution. AL SAFAR GROUP, Manama Feb 2013- Feb 2016

eXtra United Electronics Company, Retail Manama Jan 2011- Dec 2012

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