Asma Jamshaid Awan

ad2gx6@r.postjobfree.com Mississauga, ON L5L 4E2

PROFESSIONAL SUMMARY

Highly organized candidate experienced in providing comprehensive clerical and administrative support. Proven track record of managing daily office operations, coordinating calendars, scheduling appointments, and handling incoming and outgoing calls. Adept at creating and maintaining filing systems and using office software applications. Committed to providing outstanding customer service, and ensuring the accuracy of administrative tasks. SKILLS

Employee Training Program File Distribution CRM Software Customer Service Document Retrieval Advanced MS Office Suite Knowledge Cash Deposit Preparation Sales Plan Implementation EXPERIENCE

ADMINISTRATIVE ASSISTANT, Saint Jean Sur Ruchlieu, QC Virgin Plus, November 2022-August 2023

• Maintained files and filing, keeping sensitive information confidential. Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.

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• Developed and maintained filing systems for confidential documents and records. ADMINISTRATIVE MANAGER, Dubai

FIXIT Express DMCC, October 2018-September 2022

• Demonstrated ability to effectively manage multiple projects and prioritize tasks.

• Excelled in customer service, resolving complex issues quickly and professionally.

• Utilized excellent communication and interpersonal skills to collaborate with colleagues, clients, and vendors. ADMIN AND HR MANAGER, Dubai

WBNC, August 2016-April 2018

• Managed benefit programs such as health insurance, retirement plans, vacation leave accrual tracking.

• Conducted research on industry trends in human resources management strategies. Developed and implemented HR policies, procedures and programs to ensure compliance with state and federal regulations.

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ADMINISTRATIVE MANAGER, Dubai

DMCC, October 2013-August 2016

• Demonstrated ability to effectively manage multiple projects and prioritize tasks.

• Utilized excellent communication and interpersonal skills to collaborate with colleagues, clients, and vendors. Managed day-to-day operations of a busy office environment including scheduling appointments, ordering supplies.

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BRANCH MANAGER, Islamabad

Kashf Micro Finance Bnak, March 2010-September 2013

• Directed daily branch operations, leading the team to exceed monthly sales goals.

• Managed day-to-day communication between the branch and corporate headquarters.

• Maintained high level of employee morale to minimize turnover and maximize customer satisfaction. EDUCATION

MASTER OF ARTS IN SOCIAL SCIENCE

AIOU University, August 2012

BACHELOR OF ARTS IN POLITICAL SCIENCE

Islimia University, July 2010

COMPLETED COURSEWORK TOWARDS MBA IN HUMAN RESOURCES MANAGEMENT COMPLETED COURSEWORK TOWARDS HIGH SCHOOL DIPLOMA

Punjab University

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