CS

Christina Small

772-***-****

ad2gx2@r.postjobfree.com

Port Saint Lucie, FL 34953

PROFESSIONAL SUMMARY

Personable Member Service Representative offering 10 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

WORK HISTORY

Customer Service Representative

Teleperformance USA, PORT SAINT LUCIE, United States

11/2020-01/2021

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Offered advice and assistance to customers, paying attention to special needs or wants.

• Followed through with client requests to resolve problems.

Responded to customer inquiries via phone, email, and web-based platforms.

Customer Service Representative Sykes, Incorporated, PORT SAINT LUCIE, FL

03/2020-06/2020

Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.

Directed customers to appropriate departments for additional support.

Assistant Clerk

Palm Beach County Supervisor Of Elections, West Palm Beach, FL 08/2012-11/2016

• Furnished assistance and advice to new voters on proper steps and procedures.

• Counted over 500 ballots to prepare official reports of election results.

• Greeted every guest with personable approach and provided

SKILLS

Customer Data Confidentiality

Building Customer Trust and

Understanding Customer Needs

Upbeat and Positive Personality Verbal and Written Communication

Microsoft Office Suite

Professional and Courteous

Multitasking and Time Management

Cash Drawer Management

Accounting and Bookkeeping

• Meeting Note Taking

• Reception Duties

• Payment Distribution

• High Volume Phone Inquiries

• Order Placement

• Invoice Processing

• Writing and Editing Skills Customer Service

Data Entry

• Remote Conferencing

Mail Routing and Distribution

Dictation and Transcription

Problem Solving

EDUCATION

No Degree

Human And Social Services

Bryant And Stratton College, Albany New York

Home Home Aide

Home Health Certificate

School of Health Careers, West Palm Beach, FL

09/1996

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