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Customer Service Human Resources

Location:
Kampala, Uganda
Salary:
6000 USD
Posted:
January 05, 2024

Contact this candidate

Resume:

Racheal

NABUKEERA

SOCIAL S ERVICE WORKER

Details

Kampala, Uganda

077*******

ad2gx1@r.postjobfree.com

Links

@RSekagiri

Skills

Customer Service

Adaptability

Leadership

Ability to Multitask

Ability to Work Under Pressure

Ability to Work in a Team

Communication Skills

Hobbies

Sight seeing, listening to country

and gospel music, youth

counselling and guidance,

participating in community

outreach programs

Languages

English

Luganda

Profile

Racheal in an experienced professional with a unique blend of expertise in Education, Social Work and Health Service Systems Administration.

Her Experience in working with and Senior Leadership role in HR Management Systems has transformed her into results-driven Strategic HR Management Consultant with a proven track record of helping organizations achieve their human resources goals and enhance overall business performance. Adept at developing and implementing HR strategies, policies, and programs that align with an organization's objectives. Skilled in talent management, employee engagement, and organizational development. Committed to delivering innovative and practical solutions for complex HR challenges.

Employment History

TEACHER at HILTOP ACADEMY, WAKISO

MARCH 1994 — NOVEMBER 2000

● Collaborated with colleagues to develop and implement new approaches to teaching that improved student performance

● Actively monitored student progress and adjusted instruction accordingly

● Recognized and responded to students’ individual needs and learning styles

● Developed innovative lesson plans that increased students' understanding of course material by X%

● Developed and implemented a differentiated instruction approach that resulted in improved student engagement and learning outcomes

● Used technology in the classroom to improve student engagement and learning outcomes

● Implemented strategies to address the learning needs of diverse students

● Created an engaging, student-centered classroom environment

● Developed and implemented assessment tools to measure student progress

● Developed classroom rules and expectations that fostered a respectful and safe learning environment

TEACHER at AMKA CLASSIC SCHOOL

FEBRUARY 2001 — S EPTEMBER 2004

● Collaborated with colleagues to develop and implement new approaches to teaching that improved student performance

● Actively monitored student progress and adjusted instruction accordingly

● Recognized and responded to students’ individual needs and learning styles

● Developed innovative lesson plans that increased students' understanding of course material by X%

● Developed and implemented a differentiated instruction approach that resulted in improved student engagement and learning outcomes

● Used technology in the classroom to improve student engagement and learning outcomes

● Developed and implemented assessment tools to measure student progress

● Created an engaging, student-centered classroom environment

● Implemented strategies to address the learning needs of diverse students

● Developed classroom rules and expectations that fostered a respectful and safe learning environment

HEAD TEACHER at MERRY MOMENTS INFANTS' SCHOOL, Kampala J ANUARY 2004 — NOVEMBER 2008

1. Educational Leadership: Setting the educational vision and mission for the school.

Developing and implementing strategies for improving teaching and learning outcomes.

Promoting a positive and inclusive school culture. Ensuring curriculum development and alignment with educational standards.

Keeping up-to-date with educational trends and research. 2. Administrative Leadership: Managing the day-to-day operations of the school.

Budget management and financial oversight.

Resource allocation and planning.

Staff recruitment, evaluation, and professional development. Ensuring compliance with legal and regulatory requirements. 3. School Improvement: Identifying areas for improvement and developing improvement plans.

Monitoring progress toward school goals and objectives. Implementing data-driven decision-making processes. Promoting a culture of continuous improvement.

4. School Community Engagement: Building positive relationships with students, parents, and the community.

Communication with stakeholders about school programs and initiatives. Promoting partnerships and collaboration with parents and community organizations.

5. Discipline and Student Welfare: Enforcing school policies and discipline procedures.

Creating a safe and conducive learning environment. Addressing issues related to student behavior, attendance, and well-being. Supporting the social and emotional development of students. 6. Crisis Management: Handling emergencies and crises within the school. Developing and implementing emergency response plans. Communicating effectively with students, staff, and parents during emergencies.

7. Curriculum Development and Assessment: Overseeing curriculum design and evaluation.

Monitoring student performance through assessments and tests. Implementing strategies for improving student achievement. 8. Professional Development: Supporting the ongoing professional development of teachers and staff.

Encouraging a culture of learning and growth among the staff. 9. Policy Development: Developing and revising school policies and procedures.

Ensuring compliance with district, state, and national educational policies. 10. Planning and Vision: Long-term planning and goal-setting for the school. Developing a vision for the future and a strategic plan to achieve it. 11. School Culture: Fostering a positive and inclusive school culture. Promoting values such as respect, integrity, and responsibility. 12. Accountability: Being accountable for the school's performance and outcomes.

Reporting to superiors, governing bodies, and the community on school progress.

HR MANAGER at ST. CATHERINE'S HOSPITAL, Kampala

NOVEMBER 2010 — JUNE 2013

● Developed and implemented a diversity and inclusion program that increased employee diversity by 95%

● Established a system of employee recognition that resulted in a 91% increase in employee satisfaction

● Improved employee retention by 98% by implementing a performance management system

● Implemented a system to track and monitor employee absences and attendance, resulting in improved attendance rates by 100%

● Developed and implemented a training program that increased employee satisfaction with training by 85%

● Developed a system for tracking and analyzing employee feedback, resulting in a 95% increase in employee engagement GROUP HR & ADMINISTRATOR at NORVIK GROUP (HOSPITAL & ENTERPRISES) LTD, Kampala

SEPTEMBER 2013 — PRESENT

My responsibilities are critical for ensuring that a hospital and pharmacy chain system operates smoothly, complies with regulations, and maintains a skilled and engaged workforce. I am directly responsible for playing a pivotal role in driving the organization's success as indicated below; 1. HR Strategy and Planning: Develop and implement HR strategies aligned with the organization's goals.

Plan for recruitment, talent acquisition, and succession planning. Establish HR policies and procedures and ensure their adherence. 2. Talent Acquisition and Management: Oversee the recruitment and selection process for healthcare and administrative staff. Develop employee onboarding and training programs. Manage performance evaluation and development processes. 3. Employee Relations: Address employee concerns, grievances, and conflicts. Promote a positive work culture and employee engagement. Ensure compliance with labor laws and regulations. 4. Compensation and Benefits: Develop and manage compensation and benefits packages.

Ensure compliance with industry standards and regulations. Monitor and adjust employee compensation as needed. 5. Administrative Management: Oversee the administrative functions, including facilities management.

Ensure efficient day-to-day operations of the hospital and pharmacy chain. Manage budgets and financial aspects related to HR and admin. 6. Compliance and Legal Matters: Stay updated on relevant healthcare regulations and labor laws.

Ensure the organization's adherence to compliance and legal requirements. Collaborate with legal counsel as needed.

7. Health and Safety: Develop and implement health and safety policies and procedures.

Monitor and ensure a safe working environment.

Respond to emergencies and implement safety protocols. 8. Record Keeping and Documentation: Maintain accurate records related to employees, facilities, and compliance.

Oversee the handling of confidential information and data security. 9. Strategic Planning and Reporting: Contribute to the overall strategic planning of the hospital and pharmacy chain.

Prepare reports and presentations on HR and admin-related matters for the executive team and board.

10. Team Leadership: Manage and lead the HR and administrative teams, providing guidance and support.

Foster a collaborative and productive work environment. 11. Vendor and Contract Management: Oversee vendor relationships and contracts, including service providers and suppliers. Negotiate and manage contracts for various services and supplies. 12. Technology and Systems: Implement and utilize HR and admin software systems for efficient management.

Stay current with industry best practices and emerging technologies. 13. Communication and Stakeholder Engagement: Collaborate with senior management, department heads, and external stakeholders. Effectively communicate HR and admin policies, changes, and updates. CO-PROPRIETOR (MANAGING PARTNER) at FAIRBANKS MEDICAL CENTER, Kampala

OCTOBER 2022 — PRESENT

● Developed a system for tracking and managing fixed assets, resulting in improved asset utilization and cost savings

● Created and implemented a system for tracking and managing employee attendance

● Developed and maintained a system for tracking and managing employee performance

Education

CERTIFICATE IN TEACHING EDUCATION, BULOBA TEACHER'S COLLEGE, Wakiso

FEBRUARY 1992 — NOVEMBER 1994

Graduated with honors

UNIVERSITY MATURE AGE ENTRY CERTIFICATE, MAKERERE UNIVERSITY, Kampala

J ANUARY 2008 — OCTOBER 2008

Passed University entry program

BA SOCIAL SCIENCES, MAKERERE UNIVERSITY, Kampala

SEPTEMBER 2007 — J UNE 2010

Graduated with honors.

MA SOCIAL SECTOR PLANNING & MANAGEMENT, MAKERERE UNIVERSITY, Kampala

SEPTEMBER 2013 — SEPTEMBER 2018

- Graduated with honors.

- Conducted a research study on a topic: FACTORS THAT INFLUENCE STARTUP AND OWNERSHIP OF PRIVATE HEALTH FACILITIES: A STUDY OF IN-SERVICE NURSES AND MIDWIVES IN KAMPALA CAPITAL CITY AUTHORITY, UGANDA Extra-curricular activities

TEAM LEADER at ONLINE CHURCH OF UGANDA, Kampala

MAY 2021 — PRESENT

- Offering voluntary services to the online Christian community

- Participating in the online Christian outreach services. CONSULTANT at SEKAGIRI HR CONSULTS, Kampala

JUNE 2023 — PRESENT

Provision of consultant services to healthcare organizations and providers improve their operations, reduce costs, and enhance patient care. My responsibilities may vary depending on the specific project or organization and their unique needs and expectations.

Courses

Employment Relations, Federation of Uganda Employers' Union AUGUST 2014 — D ECEMBER 2014

Performance improvement for Board of Directors, Federation of Uganda Employers

JUNE 2016 — OCTOBER 2020

Succession Planning, Federation of Uganda Employers' Union Internships

SOCIAL WORK TRAINEE at Watoto Child Care Ministry, Kampala FEBRUARY 2009 — S EPTEMBER 2009

● Researched best practices and stayed abreast of current social work trends

● Participated Family Reunification or Adoption programs References

REV. PROF. JOHN KITAYIMBWA from Uganda Christian University Mukono ad2gx1@r.postjobfree.com or ad2gx1@r.postjobfree.com · +256-***-****** PROF. DR. JANE FUALAL from Norvik Hospital

ad2gx1@r.postjobfree.com or ad2gx1@r.postjobfree.com · 256 077******* DECLARATION

I Racheal Nabukeera declare that the contents of this curricula vitae are true to the best of my Capacity.

Signed on this 19th day of October, 2023



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