Johnathan Jeffries

Atlanta, GA Tel: [c] ***-***- 0953 Email: ad2gws@r.postjobfree.com

PROFILE

Customer-focused sales and marketing professional with over 8 years of experience in a fast-pacing service and tech industry. Advanced analytics, business acumen and is considered a leader in innovation. I am empathetic and focused on the company’s bottom line. I am eager to learn. I’ll roll up my sleeves and get dirty. I'm not bashful about doing my job and that is why I do it so well.

WORK EXPERIENCE

Business Development Representative

Oracle NetSuite – Austin, TX

Jan 2022

●Prospected hundreds of leads through a multi-channel approach, including cold calling, emailing, videos, and LinkedIn messaging; qualified Directors and Managers and closed them on attending webinars

●Collaborated and completed within an BDR team setting

●Built and refined call scripts; designed email campaigns; created prospecting videos

●Engaged actively in weekly performance reviews and coaching in a team setting with manager

●Provided direct marketing for software service corporations.

●Exceeded companies’ quota of 90 touches daily that’s 50 dials and 40 emails

●Exponentially grew the company's profit by gaining 660 more clients in the first 5 months

Sales Specialist

One Pro Home Service - New York, NY

Sept 2016 - Oct 2021

●Performed at the top 3% as a full-time sales representative

●Recorded extensive notes in Salesforce CRM system to quickly onboard new customer service reps and account managers

● Created and delivered personalized presentations to high-level clinical decision-makers leading to a 25% improvement

● Recruited physicians and staff to attend local, regional, and national training programs resulting in $275,000 in new revenue

● Supported the evaluation of new products and provided clinical feedback to marketing and sales

● Provided primary clinical training and education to customers which improved the adoption of new products by over 35%

Sales Representative

Source MS (Remote)

Sept 2012 - Aug 2020

●Conducted Direct Marketing campaign to 100+ clients annually to assess customer satisfaction and build rapport

●Executed outbound calling strategy to warm leads leading to a close rate of 25% exceeding expectations by 50%

●Worked closely with existing customers to understand their needs resulting in $500,000 in retention revenue

●Recorded extensive notes in Salesforce CRM system to quickly onboard new reps and account managers cutting training time down by 28%

Shift Supervisor

CVS/Pharmacy - Atlanta, GA

Aug 2010 - Nov 2012

●Ensured high Quality customer service to drive business received two awards for top performance.

●Delegated daily duties to most effectively complete task increasing average employee productivity by 6.3%

●Maintained store presentation and cleanliness thereby increasing customer satisfaction and efficiency by 8.18%

Internship

Oct 2009 – May 2010

CompuCom / General Electric (GE) – Atlanta, GA

●Co-operated a innovative new Idea called, “Tech Station”, an internal walk up help-desk for GE employees serving 89% of the entire corporate office.

●Dramatically lowered ticket times by over 1,000-man hours a week

●Increased employee “return to work” ratio by 27% increasing employee productivity and lowering down time by efficiently resolving technical issues.

●Created Training Manual, How to Guide and FAQs cutting new hire training time by 16% over the course of training

EDUCATION

Sales Development Fellowship

SV Academy – Atlanta, GA

Dec 2021

●Selected in top 2% of applicants for a program offered to high-potential individuals preparing for an SDR role in SaaS

Year Up - Atlanta

Information Technology / Business Communication

May 2008 – Aug 2010

●Rigorously trained (300+ hours) and assessed on sales development skills by instructional coaches and industry professionals

●EQ: cultivating empathy, growth mindset, coachability, overcoming rejection, time management, prioritization

●SDR workflow: consortium of current sales methodologies; qualifying frameworks (e.g. BANT); communication across email, social, phone, and video touchpoints; generating campaigns to SMB, midmarket, and enterprise accounts

●Tech tools:

Contact this candidate