Clement Harvey-Ewusi

+233-********* Cape Coast, Ghana ad2gto@r.postjobfree.com

https://www.linkedin.com/in/clement-harvey-ewusi-b73690211

PROFESSIONAL SUMMARY

Ambitious and motivated manager with more than 20 years of rich experience of delivering exceptional strategic approaches to drive sales and profitability with successful track record in operations, customer care and satisfaction, revenue growth, marketing and customer sourcing in financial and non-financial sectors. Confidently driven to improve profit margins and control costs through process optimization. Organized and capable of managing multiple tasks simultaneously. Dedicated to training and developing teams in highly competitive fields with motivation to maximize performance and efficiency.

EDUCATION

University of Cape Coast 2019

• Bachelor of Commerce (B’com), Management

Cape Coast Technical University 1997

• Higher National Diploma (HND), Marketing

TRAINING

National Banking College of Ghana 2017

• Branch Operations Management

Osei Tutu II Centre for Executive Education & Research 2017

(Excellence in Practical Learning & Development in Banking & Management)

• Competencies in Bank Branch Management

PROFESSIONAL EXPERIENCE

Bayport Savings & Loans Regional Operations Manager 2017 – Present

• Led, supervised, coached and managed 7 branch managers, 7 sales managers, 7 sales supervisors

and 48 branch Staff.

• Interviewed, recruited, trained, and maintained 240 active sales executives.

• Prepared daily, weekly and monthly regional reports to head office.

• Implemented an open-door policy to encourage direct communication and team spirit.

• Achieved 86% increase in customer base.

• Developed efficient customer experience by reduced turnover time from 2 hours to 45 minutes per

client service.

• Delegated assignments, evaluated, appraised, motivated and rewarded teams.

• Oversee operations and management at 7 branches.

• Generated monthly business plans for 7 branches.

• Distributed targets for 7 branches and following up to ensure achievements.

• Managed multiple accounts simultaneously to guarantee client satisfaction.

• Ensured teams compliance with internal controls, due diligence, risk, work procedures and ethics.

• Managed the company’s stakeholders and local community relationship.

• Performed daily, weekly and monthly sales and performance review of teams.

• Achieved and maintained 78% sales growth per average of 7 branches in the region.

• Reported directed to the Head of Distribution.

PROFESSIONAL EXPERIENCE - Continued

Consumer Finance Company Regional Sales Manager 2013 – 2017

• Managed and led 3 branch managers, 3 sales managers, 6 sales supervisors, 22 branch Staff and 110

active sales representatives.

• Oversee operations at 3 branches with consistent monitoring, encouragement, and guidance of Staff.

• Expanded the existing market share through sound understanding of the market segments.

• Increased client base from 800 to 2,600 there by making the company highly competitive durable

assets hire purchasing and payroll loan lending company in the region.

• Interviewed, recruited and developed sales managers, sales supervisors and sales executives.

• Proactively communicated engagement issues and deficiencies in an organized manner.

• Furnished timely daily, weekly and monthly reports to head office as required.

• Identified customer needs and converted into sales through anticipation and provision of

appropriate products and services via most suitable channels.

• Achieved set sales targets using analytical product development and sales plans.

• Developed and apportion sales route to sales teams.

• Prepared monthly marketing and sales forecasts as well as rolling estimates and budgets.

• Trained Staff on product knowledge, work procedures and ethics, risk and compliance.

• Reviewed daily, weekly and monthly performance of teams using KPIs.

• Reported to the Country Sales Manager.

Consumer Finance Company Branch Manager 2007 – 2013

• Championed the administration and efficient running of the branch office.

• Interviewed, recruited, trained and developed 64 active sales force.

• Led teams in sales and marketing presentations during Prospecting.

• Generated a total customer base of 3,100 by the end of tenure.

• Provided a superior level of customer relations and promoted sales and service culture amongst Staff

through coaching, guidance and motivation.

• Developed new business opportunities by leads & referrals management, account retention,

pipeline conversion and cross selling that ensured sustainable growth.

• Handled customer grievances to satisfactory end.

• Gathered competitor intelligence.

• Reviewed daily, weekly and monthly performance of teams using KPIs.

• Reported to the Regional Manager.

SKILLS AND COMPETENCIES

• Extensive sales and marketing knowledge

• Customer engagement

• Recruitment, training and facilitation

• Branch operations management

• Critical thinking

• Results-driving decision making

• Business development

• Sales and marketing reporting

• Stakeholder and community engagement

• Negotiation

• Territory sales management

• Creative problem solving

• Capacity building and Team leadership

• Market intelligence

• Highly organize and talented multi-tasker

• English language proficient

• Excellent oral & written communication

• Computer proficient and Microsoft office skills

CERTIFICATION

Award of Honour 2017

• For participating in Branch Operations Management Bootcamp held by the National Banking

College of Ghana as an employee of Bayport Savings & Loans in the capacity as the Regional

Operations Manager.

Award of Excellence 2017

• For successful completion of practical learning and development programme in Competencies

in Bank Branch Management organized by Osei Tutu II Centre for Executive Education &

Research as an employee of Consumer Finance Company in the capacity as the Regional Sales

Manager.

Merit Certificate 2002

• For emerging the best Sales Executive from among over 100 sales executives at Supreme

Furnishers, a Profurn Company for the year in review.

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