CURRICULUM VITAE

DENISE BABA

PERSONAL DETAILS

Name: Dhanesvari Baba (Denise)

ID number: 700-***-**** 080

Race: Indian

Gender: Female

CONTACT DETAILS

Address: ** ***** ********** *****t, Sonlandpark, Vereeniging

Cell no: 072-***-****

Email address: ad2gqm@r.postjobfree.com

QUALIFICTIONS, COURSES AND PROGRAMMES COMPLETED

Matric

Executive secretarial course

Written communication

Client services

Performance management

Presentation skills

Assertiveness

Practical management workshop

Psychometric test

Group schemes new business

Group schemes claims and refunds

Personnel management

Home service

Loans and surrenders

OB renewals

COMPUTER LITERACY

MS Word

MS Excel

Outlook

Internet

Windows

PowerPoint

Pastel

MS Teams

ACHIEVEMENTS

Odyssey Sales Conference – Zambia 2005

Odyssey Sales Conference – Zimbali 2007

EXPERIENCE

METROPOLITAN LIFE

NEW BUSINESS CLERK 1989 - 1996

Checking all new business applications for completion

Capturing and follow up on queries

Controlled administrative functions

Compile reports

Liaise with internal and external clients

General office functions

ADMIN MANAGER 1997 - 1999

Control admin functions

Manage three administrators

Compile weekly and monthly reports

Liaise with clients internal and external

Payment of general office expenses

Capturing and collation of client data

Performance appraisals

HOME SERVICE MANAGER 1999 – 2000

Checking of policy books

Daily reconciliation

Liaising with clients internal and external

Compile reports

CLIENT SERVICE MANAGER 09-2000 – 02-2001

Death and disability claims assessment and administration

Liaise with policy holder and external clientele

Assessment and payment of loans, surrenders, death and disability claims,

Early retirement and maturity claims

Assessment any payments of refunds of premiums to policy holders

Capturing and collation of client data

PORTFOLIO MANAGER 03-2001 – 07/2001

Capturing and collation of client data

Liaising with consultants, brokers and clients

Generating quotes for consultants, brokers and Alexander Forbes

Compile weekly and monthly reports

SALES SUPPORT TEAM LEADER 08-2001 – 12-2008 (Retrenched)

Assistant to eight financial planners

Capturing and collation of client data

Liaising with financial planners, external/internal clients

Compiling weekly and monthly reports

Follow up Recognition of Transfers with other insurance companies

Drawing of quotation for planners

Controlling arrear premiums

Six administrators reporting to me

Managing the office when the admin manger is not available

Controlled administrative functions

Customer service

Assist planners and admin with product and quotes training

ROCKFIBRE 2009 – 2020 (Retrenched)

SALES ASSISTANT

Production planning for orders received

Check emails for any quote/pro forma requests

Generate quote/pro forma and respond to email.

Check emails for any queries and respond to it

Generate invoices on pastel

Generate a spreadsheet once a week for outstanding orders

Keep track of turnover and report to Director

Send out statements once a month

Receive and attend to telephonic queries on a daily basis

Assistant to two sales representatives

Assist walk in clients

Assist with the switchboard when receptionist is not available.

Attend meetings when necessary

GALAXY MAINTENANCE 2020 - 06-2023 (End of Contract)

ASSISTANT

Receive email from sites (Sasol/Natref)

Compile quotes

Return quotes to sites

REFERENCES

Helen Naidoo

Metropolitan Life

(011-***-****

Raiesa Ebrahim

Rockfibre

(016-***-****

Neil Saunders

084-***-****

Galaxy maintenance

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