Customer Service Data Entry

Yolanda M. Woodards

**** ****** ******, *******, ***** 77091 832-***-**** ***************@*****.***

Objective

Experienced customer service professional seeking a support position which enables the application of exceptional communication and significant lasting customer interactions.

Highlights

• More than 15 years' successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to primarily avoid problems

• Possess solid communication skills

• Excellent working knowledge using Microsoft Excel, WordPerfect, Microsoft Word, Oracle People Soft, Oracle Taleo, Slack

• Ability to train, motivate, and supervise customer service employees a team player, acknowledged as "Most Professional Employee of the Year"

Experience

Order Customer Care Representative Barnes & Noble Bookseller, Inc. 08/2014- Present

• Effectively manage large quantity of incoming calls

• Generate sales leads

• Identify and assess customers' needs to achieve satisfaction

• Build sustainable relationships of trust through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Meet personal/team sales targets and call handling quotas

• Handle complaints, provide appropriate solutions and alternatives to finalize sale and follow up to ensure resolution

• Other duties as assigned

Call Center Representative Liberty Tax & Loans 12/2009-08/2022

• Actively respond to customers' requests

• Proactively sell product and place customers' orders in computer system

• Provide customers with product and service information

• Identify, research, and resolve customer issues using the computer system

• Follow-up on customer inquiries not immediately resolved

• Complete call logs and reports

• Research billing issues and misapplied payments

• Recognize, document and alert the supervisor of trends in customer calls

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate