JOSE LABOY

ad2gqa@r.postjobfree.com 910-***-**** Douglasville, GA 30135

To be a functional employee with this Company and to utilize my many skills and dedication to succeed and move forward as a successful and vital role in the company. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

• Customer Service and Assistance

• Planogram Understanding

• Client Relationships

• Schematic Interpretation

• Store Reorganizations

• Department Resets

• Tagging Updates

• Safety Practices

Mar 2023 - Current

Travel Reset Merchandiser

SASR - Raleigh, NC

Changed shelves, racks and displays to meet new

schematic designs.

•

Reset specific store departments or entire stores and fully set up new stores according to planograms.

•

Traveled to assigned location using personal vehicle, showed up time and worked efficiently to complete

jobs.

•

Built fixtures according to plan to effectively display new store merchandise.

•

Sep 2021 - Mar 2023

Travel Reset Merchandiser

SAS - Sanford, NC

Changed shelves, racks and displays to meet new

schematic designs.

•

Reset specific store departments or entire stores and fully set up new stores according to planograms.

•

Traveled to assigned location using personal vehicle, showed up time and worked efficiently to complete

jobs.

•

Built fixtures according to plan to effectively display new store merchandise.

•

Collaborated with store managers to determine best placement for merchandise displays.

•

Created visual displays to highlight new and featured products.

•

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Used props and lighting to enhance appearance and

visibility of displays.

•

May 2018 - Aug 2021

Inbound Hilton Honors Grand

Vacation Package Sales

Hilton Grand Vacations Call

Center - Orlando, FL

Educated customers on product and service benefits, explaining features and answering questions.

•

Overcame objections using friendly, persuasive

strategies.

•

Pitched products and services to potential customers, securing new deals and sales opportunities.

•

Utilized sales techniques to build customer interest and close sales.

•

Explained product prices and packages as well as

answered questions and addressed concerns of

customers.

•

Developed extensive knowledge of products and

services to better assist customers.

•

Implemented upselling techniques to increase revenue and sell packages

•

Multi tasking between programs on the computer while still providing genuine attentive and remarkable personal customer service to every single person

•

Feb 2012 - Feb 2018

Assistant Manager/Visual Director

Sergio Rossi - Bal Harbour Shops,

Miami, FL

• Maintain a steady clientele book.

Supervised day-to-day operations to meet performance, quality and service expectations.

•

Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

•

Generated repeat business through exceptional

customer service and responded to customer concerns with friendly and knowledgeable service.

•

Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

•

Helped with planning schedules and delegating

assignments to meet coverage and service demands.

•

Developed loyal and highly satisfied customer base through proactive management of team customer

service strategies.

•

Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

•

Increased employee performance and job satisfaction to strengthen retention and engagement.

•

Opened and closed location and monitored shift

changes to uphold successful operations strategies and maximize business success.

•

Oct 2011 - Mar 2013

Designer Specialist

• Open and Close department procedures

Nordstrom - Aventura, FL Meet and exceed daily and monthly store goals by always providing remarkable customer service, up-

selling, and add-ons

•

Remain knowledgeable of current styles, previous styles and current trends

•

• Also competitors styles for comparison purposes

• Style clients to maximize sale

• Cash Handling.

Sep 2008 - Jan 2012

Buyers Assistant/ Boutique

Coordinator

Trump International Beach Resort -

Miami, FL

Build relationships with guests for possible return by using GUEST standards

•

Established relationships with vendors to support access to latest product information and pricing.

•

Sourced new vendors and negotiated contracts to

reduce costs and improve quality.

•

Reviewed purchasing trends and forecast demand for inventory planning and replenishment.

•

Procured goods and services from range of vendors, negotiating pricing and contract terms.

•

Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and

intelligent questioning skills..

•

Performed yearly store audits in collaboration with managers, designers, and sales associates to provide feedback.

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Promoted superior customer experiences by leveraging understanding of color, trends, styles, benefits and product value perception.

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Processed purchase orders and invoices in accordance with company procedures.

•

Mar 2022

Associate Of Business Administration: Business Management Valencia Community College Orlando, FL

Entering my sophomore year to finish my A.A

• Honor Roll 2020-2022

• 3.1 GPA

Jun 2008

High School diploma with Honors society recognition. Over hills High School Spring Lake, NC

• Graduated

• Computer proficient. (internet, word, excel, outlook, PowerPoint) EDUCATION

• High school diploma

• ServSafe Certified

• First Aid and CPR trained and certified

• Certified Nursing Assistant Certified

• Casie Preston, 305-***-****

• Cameron Brown, 443-***-****

• Scott Rosen, 954-***-****

Spanish

Native or Bilingual

ACCREDITATIONS AND LICENSES

REFERENCES

LANGUAGES

Contact this candidate