Property Manager Hotel
Resume:
GERALD.M.LOUIS
Majid Street, Y.G. Palaya,
Austin Town, Bangalore-560047
Ph: +91-888*******/ ad2gor@r.postjobfree.com
OBJECTIVE : Dedicated Hard working professional with over 25 years of experience. Having aptitude to utilize my abilities as well as my knowledge from my previous experience in the respective area and also use my leadership qualities corresponding to my job.
PROFESSIONAL EXPERIENCE:
GSR Arcade Hotel (Previously Naveen Regency).,
Hotel Manger (Nov 2023 Onwards)
GSR Arcade Hotel (Previously Naveen Regency)., As a Hotel Manager (managing 45 rooms property with 3 Banquets, 2 Restaurant 1 Restobar)
THE GROVE VILLAMENT.
PROPERTY MANAGER (Feb 2022-Oct 2023)
Reporting to the Residents Association Directly
Key responsibilities handled.
- Maintain property by investigating and resolving Residents complaints, enforcing rules of occupancy, inspecting vacant units and completing repairs, planning renovations, contracting with vendors for other services
- Ensuring all standards of cleanliness and maintenance are consistently met. Ensure that all the facilities like lifts / common area lightning / cleanliness of common areas are always kept trim and in good working condition
- Coordinate property maintenance and maintain building systems by contracting for maintenance services and supervising repairs.
- Monitor use of community facilities, club house, swimming pool and fitness centre
- Secure property by contracting with security service, installing and maintaining security devices, establishing and enforcing precautionary policies and procedures, and responding to emergencies.
- Ensure Enforce occupancy policies and procedures by confronting violators.
- Meet with prospective buyers and take them on tours of the units that interest them
- Ensure all operations at property are carried out smoothly and efficiently.
- Establish and maintain relationships with Residents GOLDEN HOSPITALITY SERVICES PVT Lt.
Snr. Manager - Head of Operation, South. (Feb 2020-Feb2021) Key responsibilities handled.
- Heading operations in South (Bangalore, Chennai, Hyderabad & Coimbatore).
- Ensure that all amenities are resourced and maintained to high class industry standard, as over-all in charge of the Property and the Maintenance & Soft Services Team for efficient and trouble free "Operation, upkeep, Cleanliness & Maintenance" of entire Property Assets.
- Point of contact for the client, in fulfilling all contractual obligations and addressing all their issues within the purview of the contract. Also act as communication channel between Client and the Head office.
- Ensure quality of staff, appraising and developing them to ensure maximum contribution.
- Ensuring all standards of cleanliness and maintenance are consistently met. Ensure that all the facilities like lifts / common area lightning / cleanliness of common areas are always kept trim and in good working condition.
- Ensure all operations at property are carried out smoothly and efficiently.
- Oversee all Housekeeping Field officers and their sub staff
- Ensure that all facilities staff are trained properly.
- Maintaining security service for the property.
JLL – Jones Lang LaSalle, India
Asst. Manager — Site: Prestige Shanti Niketan
Jun 2016 - Nov 2019
Key responsibilities handled.
- Part of the Project Manger team taking care 23 Towers 4 Extension (with 18 floors in each tower) spreading over 66 acres having a Common area, Club house, Cricket ground, Fruit garden, Podium area & 4 No's Children play area and Parking and Water body.
- Daily inspection of Residence Towers, public areas, and Club House, podium and (garden parks and playgrounds).
- Manage daily activities of the Housekeeping department including appropriate cleaning of all residence blocks, floor wise seating areas, washrooms, Club House floor wise and all 7 step plants area.
- Determine and maintain the department work schedule and Assign duties to support staff accordingly.
- Ensuring all standards of cleanliness and maintenance are consistently met. Ensure all operations at property/ residence are carried out smoothly and efficiently.
- Supervision of all Housekeeping staff:
- Total 1-1K support Staff Reporting to me is 210 (HK-150&landscaping-60 & pest control-15)
- Ensure that all facilities staff is trained properly; train any member of the facilities staff that may fall short of expectations.
- Maintaining security service for the property.
- Communicate repair and maintenance needs sand co-ordinate maintenance efforts with staff.
- Maintain records and inventories. Check lists of housekeeping and landscaping with regular reports of daily activities.
- Understanding owner's requests and concerns and providing suitable services.
- Ensure a clean and safe environment for the property/ tenant Promote and foster positive relationships with occupants /owners.
- Uphold the highest standards of cleanliness, safety, and conduct
- Respond quickly to emergency situations
Spring Med Spa a Skin-Hair-Slimming Clinic (B M Hospital) Clinic Manger/Ops Manger/Admin Manger/Accts Mngr.
Oct 2014 - Nov 2015
Key Responsibilities handled
- Under the general supervision of the Physicians, I am responsible for the supervision, direction, and coordination of the day-to-day operations of the clinic.
- Key responsibilities handled.
- Assisting in the establishment/implementation of goals, objectives, policies, procedures and systems for all operational areas of the clinic Participating in the selection, training and supervision of all clinic staff
- Planning and coordinating daily work assignments and operations Evaluating performance, recommending merit increases and disciplinary actions
- Resolving problems, both administrative and operational (including the maintenance of clinic property, computer systems and installed software applications) and ensuring compliance with regulations and standards
- Assisting in the development\implementation of cost-effective policies and procedures for all administer ratite and operational areas Ensuring the effective implementation and administration of benefit programs, wage scales, job descriptions, personnel policies and payroll practices
- Assisting with day-to-day accounting matters including preparation of cheques, bank deposits, bank reconciliations and the control of all matters pertaining to Accounts Payable and Accounts Receivable Serving as a liaison between clinic and external agencies
- Working with medical staff to ensure quality patient care and services are provided
- Performing other duties as assigned
Self Employed
Candle Making Industries
Oct 2013 - Oct 2014
Key responsibilities handled
- Making different range of handmade, hand-poured candles like pillar candles, cakes, and other popular
"bakery" candle styles for the Vendors to cater to different customer segments.
- Selling the candles that caters to consumer demand for specialty candles.
- Adding fragrance, colouring.
- Placing the candles in retail locations on consignment basis and establishing wholesale accounts with retailers.
Advance Hair Studio Pvt. Ltd.,
Accounts/Admin/Facilities Manager/ M B M/ Purchase. Sep 2011 - Sep 2013
Key responsibilities handled
- To manage range of Facilities Management services, including office premises, furniture & equipment.
- To provide safe and efficient working environment for all staff and clients.
- To oversee the management of outsourced cleaning and pest control, security staff and services.
- In-charge of Branch accounts — Banking transactions, Receipts, Petty cash and Procurement and Banking.
- Ensure prompt invoicing and recovery for the services rendered.
- Ensure security of main cash, credit and account transactions and that they are reconciled correctly on a daily basis
- Facilities — Building maintenance (includes Air-conditioning, Generator room, Elevators House Keeping, Security (Guarding))
- Customer Relations - Identify client needs and expectations and ensure client satisfaction, actively monitor and handle complaints and client feedback.
- Overall, in charge of server maintains back up files. Taking Care server room and CCTV. Handy 101
Facilities Manager
Dec 2010 - Sep 2011
Key responsibilities handled.
- In-charge of cleaning entire building both Interior & Exterior. Housekeeping Maintenance, facilities & Pest Control with a team of 15 members per shift.
- Overall Office cleaning & Sanitization
- Rest Room Cleaning
- Floor Cleaning
- Air Conditioning duct cleaning.
- Generator Room & Pump House Cleaning
- Cleaning of Parking lot
- Shift Scheduling for Staff (duty roaster)
- Promote continuous improvement of workplace safety, environmental practices, area processes, and waste reduction opportunities.
- Maintain monthly pest control schedule. Maintain all AMC of different vendors. ABP Solution, Chennai
Facilities Supervisor
Jun 2009 - Nov 2010
Key responsibilities handled.
- In-charge of cleaning entire building both Interior & Exterior.
- Oversee three floors with a team of 10 member's per shift.
- Overall Office cleaning & Sanitization
- Duty deployments of housekeeping staff
- Shift Scheduling for Staff (duty roaster)
- Promote continuous improvement of workplace safety, environmental practices, area processes, and waste reduction opportunities Maintain monthly pest control schedule Premier Shield (Risk Management Services)
Initially as Field Officer
Operation In Charge — IPL season 1 (Indian Premier League) Jan 2008 - Feb 2009
Key responsibilities handled.
- Was in-charge of Chinnaswamy cricket stadium comprising of 4 gates / ground and 1st floor with strength of 40 guards for the entire 12 matches yield in Bangalore?
- Was in-charge of 40 Security guards in Nokia Siemens SERCO, UAE (outsourced to Department of Civil Aviation, Abu Dhabi, U.A.E) Airport Facilities / Office Coordinator
May 2005 - Mar 2007
Key responsibilities handled
- Act as first point of contact for services.
- To co-ordinate with Airport Directors Office, Airport Security & CID to arrange airport entry pass for the contractors and arrange introductory meeting/presentations for projects to the concerned Engineers
- Co-ordinate daily meeting room usage, room setup and provide audio-visual equipment, video conference
& misc. services as required for meeting/conference.
- Liaise with maintenance staff as required.
- Handling of tender documents and other official correspondence of highly confidential nature at ministry level.
- General Office Administration and Maintenance of Office Premises and Cleaning Supervision Department of Civil Aviation, Abu Dhabi International Airport, U.A.E Airport Facilities / Office Coordinator
May 1999 - Apr 2005
Key responsibilities handled
- Act as first point of contact for services.
- To co-ordinate with Airport Directors Office, Airport Security & CID to arrange airport entry pass for the contractors and arrange introductory meeting/presentations for projects to the concerned Engineers.
- Co-ordinate daily meeting room usage, room setup and provide audio-visual equipment, videoconference & misc services as required for meeting/conference.
- Liaise with maintenance staff as required.
- Handling of tender documents and other official correspondence of highly confidential nature at ministry level.
- General Office Administration and Office Maintenance
- Maintenance of Office Premises and Cleaning Supervision. Mandhani Foods (Java City) Bangalore
Production Assistant
Jan 1999 - Apr 1999
Key responsibilities handled.
- Assisting in mixing ingredients in making. (Croissants, Breads, Pastries, Cookies, Chocolates, Tarts, flavored coffee's )
Pizza Corner., Bangalore
Senior Cashier
Jan 1998 - Dec 1998
Key responsibilities handled.
- Acted as Head Cashier. Supervised 15 staff. Reported to the Store Manager.
- Responsible for complete operations of the Cash Dept.
- To supervise, briefing, and deposit daily cash sales in banks
- Promoted as Five Slice Holder based on Performance
- Actively participate in Management training modules Maintained Daily & Monthly Cash Shortage Reports.
Triad Foods Limited Bangalore
Assistant Manager & Purchase In charge sep 1996 to Dec 1997 Key responsibilities handled
- Responsible for complete Restaurant operations
- To brief the staffs, planning & execution to achieve the store target
- Overall, In-charge of Purchase & Assisting the restaurant Manager
- Negotiating with vendors, getting new varieties of foods according to the standard
- Maintained Daily & Monthly sales reports & stock reports H.K. Datarex Limited, Bangalore
Office Coordinator and Purchase Assistant - Reporting to the MD Dec 1991 to Aug 1996
Key responsibilities handled
- Co-ordinating with Vendors regarding stationary supplies
- Assisting in office co-ordination work, filing & routine bank deposits
- Overall In charge of Purchasing Office requirements EDUCATION QUALIFICATION
Have done my B.A Open University Bangalore Correspondence B.B.A, In Madurai Kamaraja Open University — Correspondence LANGUAGES KNOWN
Read, Write & Speak: English & Hindi
Speak: Tamil, English, Hindi Urdu, Kannada & Arabic TECHNICAL KNOWLEDGE
Knowledge of MS office, excel, word can work on Internet and e-mail STRENGTHS
Ability to learn new skills and assume new responsibilities Have a flair for Public relations and willing to learn more
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