Customer Service Vice President
Resume:
HEATHER J. REED
Waldorf, MD ****3
**********@*****.***
OBJECTIVE: To secure a management position within an organization that will
allow me the opportunity to utilize my current skills and experience to
advance my career.
SKILLS: Typing – 50 wpm, Microsoft Office Excel, PowerPoint, Word and
Outlook 2000 – 2016.
EXPERIENCE:
Nestle USA
July 2021 – Present
Arlington, VA
Supervisor: Tiare Giovinco
Position: Sr. Coordinator HR Services
Responsible for coordinating and scheduling all internal and external
candidates for in person interviews and virtual interviews via Teams in a
timely and professional manner. Provide back- up assistance with
scheduling when needed. Divisions I have scheduled are NUSA - TAG,
R&D, NUSA – Factory, Professional and T&P.
ATA - American Trucking Associations
September 11, 2006- January 22, 2021
Alexandria, VA
Supervisor: Scott Smith
Position: Circulation Coordinator
Responsible for creating, managing and maintaining reports and other
documentation related to circulation, readership and audience of the following publications Transport Topics, Light & Medium Truck, Utility Fleet Management, TTNews.com, and other TTPG media properties. Assist the Circulation Manager and Vice President, Marketing and Circulation with tracking, reporting and forecasting of circulation fulfillment programs and operations as well as manages and backs up the Customer Service Representative with all customer service functions. Interact with ATA staff, other industry and government agencies, vendors, suppliers, subscribers and advertisers. Core Functions of this position are as follows: prepares print orders and coordinates distribution of copies; prepares and ships records and orders to fulfillment bureau; tracks postal expenditures and manages postal accounts, including requesting funds for postal accounts; prepares audit data and assists management team with filing audit reports, postal statements and other circulation and fulfillment reports; manages collateral materials, including stationary, insert cards, readers’ service cards, qualification forms, envelopes, invoices, etc.; files and maintains records needed for Circulation and Postal audits; answers telephone and written inquires about TTPG products and services. I also, read and took dictation for my sight impaired supervisor.
The Washington Times Newspaper
August 1, 2005- September 8, 2006
Washington, DC
Supervisors: Mike Uanis and Kevin Maljak
Position: Barter/Special Sections Coordinator
Responsible for maintaining a current database of barter contracts as well as the Barter Expense Reports. Input of insertion orders for the entire Advertising Department into PBS –Publishing Billing System. Coordinates print times, dates, material deadlines for all Pre-Prints, and Print Request. Responsible for shipment of Pre-print Reservations and Final Proofs. Coordinator of incentive trips of advertisers to such places as Paris, Mexico and San Francisco. Responsible for shipping and preparing of Incentive Trip and questionnaires, verifying the accuracy of returning information and booking of airplane and train tickets. Mass mailings of the Washington’s Finest Magazine. Input copy for the sales ads and coordinate with art department to format or ad pictorials.
The Washington Times Newspaper
May 2004- August 1, 2005
Washington, DC
Supervisor: Chris Ricca
Position: Major Retail Advertising Sales Assistant
Input ads in PBS- Publishing Billing and System. Coordinate insertion orders ticket request and artwork request forms for Sales Representatives as well as faxing/emailing information to advertisers. Coordinator between Sales Representatives and composing department. Finalize and proofreads ad information for accuracy. Preparation of media kits for the Sales Representatives for business meetings and trips. Inputs revenue for each ad into a monthly budget combining National Retail Advertising and Major Retail Advertising. Mail tearsheets and invoices for payment to advertisers.
The Enquirer Gazette Newspaper
June 2001– May 2004
Upper Marlboro, MD
Supervisors: Dale Foster; Agnes Briscoe
Position: Proofreader/Typesetter
Proofread legal ads for the Enquirer Gazette, Maryland Independent, The Calvert County Recorder, and The Enterprise. Responsible for invoices, receipt of new legal ads, and incoming mail. Provided assistance to Office Assistant as needed.
FYI Image
April 2000 – May 2001
Upper Marlboro, MD
Supervisor: Pernell Parks
Position: Darkroom Technician/Administrative Assistant
Responsible for processing film for (microfiche slides and regular film reels) “hot” orders, duplications, and maintained an inventory database for these orders. Trained employees on darkroom techniques, packaging procedures, troubleshooting guidelines, and preparation of 3M and regular film reels. Answered incoming calls and directed calls to recipients. Processed orders for clients. Handled complaints, inquires, and directives on film processing tests. Maintained daily records incident database for film processing. General administrative assistants which included: typing of letters, memos, faxes, printed labels for shipping and receiving, transported needed documentation for film processing to film warehouse weekly.
EDUCATION:
Prince George’s Community College
Pursuing degree in Business Administration
Hair Academy School for Cosmetology
Received certificate from Hair Academy
Received State of Maryland Cosmetology license from State of
Maryland March 2000
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