Agile Project Manager / Scrum Master

An IT Professional with 10 plus years of experience in software Industry with proven track record for delivering successful software releases across diverse geographies and business environments. Expertise in Telecom and Banking domain. Managed cross functional team of people spread across the globe and working on multiple products concurrently.

Establish efficient and effective software development processes in complex delivery projects such as Sprint Planning and Execution, Backlog Management, Daily stand-up calls, improved project management processes, and conducted retrospectives. Well versed in Scaled Agile Framework, Scrum methodology and familiar with DevOps (CI/CD pipeline) and ITIL practices such as Incident management, Problem management and Risk management. Essure’s all ceremonies are conducted as per regular cadence.

Certifications

Certified Scrum Master SAFe Agilist

EXPERTISE

Vulnerability Management Agile – Scrum and Kanban SLA & KPIs Compliance Stakeholder Management Risk Management & Conflict Resolution Quality Assurance Client Relationship Jira and Confluence Power BI & MicroStrategy CRM / OMS / Billing SDLC using SAFe Database

Project Management Team Collaboration & Communication ITSM / ITIL EXPERIENCE

Amdocs US NJ Jan 2022 – Sept 2023

Agile Project Manager / Scrum Master

Served as an Agile Project Manager/Scrum Master for the Vulnerability Management Project at Mitsubishi UFJ Financial Group (MUFG), Americas, overseeing a portfolio of 800+ applications and the timely resolution of hundreds of vulnerabilities within SLAs using incremental, iterative and lean approach.

Prioritizing Critical and High vulnerabilities, Risk identification and planning for the mitigation strategies Facilitating daily stand-up calls to remove impediments, ensuring timely fixes across cross-functional teams.

As a servant leader, overseeing progress tracking while ensuring application owners understood the urgency of adhering to SLAs for vulnerability fixes.

Employed Jira Dashboard for real-time tracking of vulnerabilities, fostering regular follow-ups with system owners and scheduling bi-weekly calls to address challenges and remove dependencies, thereby streamlining tasks between development and testing teams.

Well versed with Software Development Life Cycle (SDLC). Within four. months, successfully brought the vulnerability count under control and encouraged proactive engagement from system owners, resulting in SLA compliance. Ramika Shrivastava

NEW JERSEY, ad2gn0@r.postjobfree.com, +1-508-***-****, linkedin.com/in/ramika-shrivastava CAREER HIGHLIGHTS

Led various delivery teams to reduce Vulnerability count by 80%.

Achieved production stability goal of reaching 85% of orders without tickets in a period of 6 months using Problem management.

Coached and Implemented Agile frameworks in Amdocs Competency center.

Assisted CueMath (Ed-Tech startup) to establish and grow in Pune – India region by establishing franchise model. Ramika Shrivastava Page 2 of 2

Developed comprehensive documentation and circulated it among system owners, reducing dependency and expediting necessary actions.

Improved project management processes to ensure on-time, on-budget project delivery with high quality standards.

Generated business reports for senior management, conducted retrospective meetings for process improvement.

Familiar with the system scope and project objectives, as well as the role and function of each team member, to effectively coordinate the activities of the team. Led Risk management task for project. CUEMATH Pune, INDIA 2015 – 2019

Franchise Owner and Senior Mentor

Owned a Cuemath franchise when the program was relatively unknown, successfully raising awareness about its importance through local events and introductory sessions.

Within a short span of three months, increased enrollments from a modest 4 students to 20, gaining recognition and praise from Cuemath management for exceptional performance.

Offered the role of Teacher Mentor due to outstanding results, assisting fellow franchise partners in improving their centers by personally mentoring teachers and engaging with parents during events.

Delivering quality education to over 100 students while serving as a franchise owner and certified teacher partner,

demonstrating in-depth knowledge of Cuemath's educational technology offerings.

Responsible for onboarding and mentoring teachers across the entire Pune Region, contributing to the growth and success of Cuemath's educational initiatives.

Amdocs INDIA 2012 –2014

Orchestrated the complete lifecycle of software engineering projects, encompassing strategic planning, meticulous monitoring, and seamless deployment, ensuring adherence to project timelines and objectives by continuous improvements and continuous integration.

Involved in project estimation, resource planning, User stories creation and task allocation to maximize efficiency throughout project lifecycles. Lead a team of motivated engineers. Working on CRM and ABP applications such as INV, CM and AR.

Demonstrated exceptional leadership by providing guidance and motivation to the team. Encouraged open communication, feedback, and collaboration within the team. Responsible for goal setting of the team.

Facilitated conflict resolution and problem-solving among team members while providing guidance and support in decision-making processes.

Orchestrated seamless Offshore-Onshore collaboration, implementing robust handover processes that promoted smooth project transitions. Additionally, conducted retrospectives meetings with all stakeholders, continuously improving project processes and outcomes with innovative ideas. Amdocs INDIA & FINLAND 2007 –2012

Successfully automated numerous manual tasks through scripting, significantly enhancing efficiency and allowing for greater focus on code quality improvement.

Effectively managed daily production issues in close collaboration with the client, ensuring timely resolutions and minimal disruptions and achieving business goals and target. Handing OMS and ABP - invoicing, AR and CM issues

Using Problem management – diagnose issues root causes and developed Change Requests (CRs) to accommodate the client's new requirements, facilitating system adaptability. Investigated and resolved defects in the existing system, contributing to system stability and performance improvement.

Managed service tickets within agreed Service Level Agreements (SLAs), ensuring prompt and effective issue resolution and Production stability.

Subject Matter Expert Infosys

Computer Lecturer Kanya Maha Vidyalaya

Masters in computer science G.N.D.U Amritsar, India Secured 2nd Position in University Bachelor of Science (Economics) G.N.D.U Amritsar, India Secured 3rd Position in University Software Development Team Lead

EDUCATION

Previous Experiences:

Senior Subject Matter Expert

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