EUGENIA TAYLOR

Texarkana, AR *****

501-***-**** - ad2gl1@r.postjobfree.com

Professional Summary

Compassionate Nurse Case Manager offering 29 years of experience working with patients and families to facilitate smooth transitions following discharge from medical facilities. Committed to working collaboratively with health plan, leadership and department coordinators to achieve highest quality of patient satisfaction. Well-versed in developing individualized care plans and advocating patient welfare. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Have knowledge on the following EMR charting software: Meditech, Midas, Cerner, Epic, Morcare. Above all, I am a patient advocate to ensure a smooth transition to the next level of care needed.

Skills

Healthcare regulations

Chronic disease management

Palliative care

Care coordination

Critical thinking

Patient education

Decision making

Time management

Discharge planning

Conflict resolution

Patient advocacy

Multidisciplinary approach

Work History

08/2023 to Current

RN Case Manager

National Park Medical Center – Hot Springs, AR

Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.

Reduced hospital readmission rates through effective case management.

Streamlined discharge planning processes, ensuring a smoother transition for patients back to their homes or other facilities.

Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.

Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.

01/2022 to 06/2023

RN Case Manager

Christus St. Michael Health System – Texarkana, TX

RN Case Manager to facilitate transfers either by ground, helicopter, or fixed wing pending on the acuity of patient.

Assist Community Health Core with placing psychiatric patients. Placement pending on which state a patient is from.

Pre-authorizations on Texas Medicaid transportations.

Communicated with healthcare team members to plan, implement and enhance treatment strategies.

Reduced hospital readmission rates through effective case management and patient education on self-care techniques.

Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.

Advocated for patients'' rights and preferences, working diligently to align care with individual values and goals.

Navigated regulatory requirements effectively, ensuring proper documentation and compliance with relevant laws and guidelines.

Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.

Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.

10/2019 to 01/2022

RN Case Manager

Baptist Medical Center Little Rock – Little Rock, AR

Case Management with the Heart Failure Team and Heart Transplants.

Initial assessments developed within 24-48 hours of admission to assess for any barriers to discharge.

Arrange cardiac drips, IV antibiotics, wound vacs and any outpatient services as needed.

Made referrals to skilled nursing facilities, acute rehabs, long term acute care hospitals, home healths, hospice/palliative care.

Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.

Mentored new nursing staff, facilitating a faster learning curve and increased overall team efficiency.

Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.

Educated patients and families on available community resources, facilitating access to necessary support services.

11/2014 to 10/2019

RN Case Manager

CHI St. Vincent Infirmary – Little Rock, AR

RN Case Manager floated to all areas of the hospital including, cardiac, general surgery, ortho and medical/surgical unit.

Assessed all new patients within 24-48 hours of admission for barriers to discharge.

Made referrals to home healths, skilled nursing facilities, long term acute care facilities, acute rehabs, and any durable medical equipment needed.

Assisted in acute to acute transfers to a higher level of care.

Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.

Streamlined discharge planning processes, ensuring a smoother transition for patients back to their homes or other facilities.

Mentored new nursing staff, facilitating a faster learning curve and increased overall team efficiency.

Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.

Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.

Educated patients and families on available community resources, facilitating access to necessary support services.

Coordinated care conferences with interdisciplinary team members, ensuring all perspectives were considered in the development of comprehensive treatment plans.

12/2011 to 11/2014

Telephonic Nurse Case Manager

Aetna – Columbus, OH

Enhanced patient care by providing telephonic support and guidance to individuals with chronic illnesses.

Streamlined communication between healthcare providers, ensuring seamless coordination of care for optimal patient outcomes.

Developed individualized care plans based on comprehensive assessments of patients'' medical, psychological, and social needs.

Educated patients on self-management techniques to promote independence and improve quality of life.

Maintained meticulous documentation of case management activities, facilitating accurate billing and compliance with regulatory requirements.

Conducted thorough follow-up calls to assess the effectiveness of treatment plans, making adjustments as needed for optimal results.

Presented case management findings at interdisciplinary team meetings, contributing valuable insights for improved patient care strategies.

Served as a liaison between patients, families, and healthcare providers to ensure a collaborative approach to managing chronic conditions.

Managed caseloads efficiently while prioritizing urgent cases requiring immediate intervention.

Ensured HIPAA compliance by maintaining strict confidentiality when discussing sensitive patient information over the phone or via electronic correspondence.

Provided resources and referrals for patients seeking additional support services, such as mental health counseling or nutrition counseling.

Worked with medical teams, patients and families to implement effective treatment plans.

Education

12/2017

Bachelor of Science: Nursing

University of Arkansas At Little Rock - Little Rock, AR

Honoree of Sigma Theta Tau International October 2017

Phi Kappa Phi - April 2017

Golden Key International Honour Society- April 2016

3.7 GPA

05/1995

Associate of Science: Nursing

Texarkana College - Texarkana, TX

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