Customer Service Data Entry
Resume:
BARBARA JEAN BURNS
609-***-**** ***********@*****.*** Manahawkin, New Jersey 08050
Highly organized and detail-oriented professional with extensive experience as a billing specialist. Proven track record of consistently exceeding performance standards while ensuring accuracy and compliance. Skilled in customer service, data entry, and researching billing discrepancies.
career objective
skills
• Microsoft Office • Collections Quotas
• Customer Contact • Monthly Billing Management
• Monthly Reconciliations • Fee and Charge Computation
• Mail Sorting and Correspondence • QuickBooks Expertise
• Adding, Calculating and Billing Machines • Manual Processing
• Billing Data Verification • Maintain Records
experience
BILLING SPECIALIST
The Fortress Landscaping, Westfield, New
Jersey
Sep 2020 - Present
Resolved customer inquiries regarding
billing, charges, and payments.
•
Verified accuracy of billing data and
revised any errors.
•
Maintained accurate and complete
billing system and process.
•
Handled escalated cases from
customers regarding billing disputes
professionally.
•
CASHIER
Kohls, Manahawkin, New Jersey
Jul 2021 - Nov 2021
Operated cash register and accurately
processed payments, returns, and
•
Jun 1984
HIGH SCHOOL DIPLOMA
Raritan High School,
Hazlet, New Jersey
education
exchanges.
Maintained cleanliness of the checkout
area by cleaning counters, shelves and
windows.
•
Performed opening and closing
procedures, such as counting cash
register, restocking, and cleaning.
•
ADMINISTRATIVE ASSISTANT
Acme Auto Body, Highland Park, New
Jersey
Feb 2009 - Feb 2013
Maintained files and filing, keeping
sensitive information confidential.
•
Answered phone calls, directed inquiries
to appropriate personnel, responded to
customer requests in a timely manner.
•
Answered telephones to give
information to callers, take messages, or
transfer calls.
•
Provided administrative support to
management staff, including scheduling
meetings and appointments, preparing
agendas, taking minutes, and
maintaining records.
•
Developed and maintained filing
systems for confidential documents and
records.
•
Managed office supplies inventory and
placed orders when necessary.
•
Operated office equipment, such as fax
machines, copiers, and phone systems
and arranged for repairs when
equipment malfunctions.
•
Created, maintained and entered
information into databases.
•
Scheduled and confirmed appointments
for clients, customers, and supervisors.
•
Assisted in the preparation of
presentations using Microsoft Office
Suite applications such as Word, Excel,
PowerPoint .
•
Compiled and entered data into various
databases to ensure accuracy and
completeness.
•
Maintained database of client contact
information with accuracy and attention
to detail.
•
Served as primary point of contact for
facilitating operational and
administrative inquiries.
•
Searched for information in company
databases or online to answer questions
or resolve problems.
•
Located and attached appropriate files
to incoming correspondence requiring
replies.
•
Greeted and screened visitors to direct
to correct employee or office.
•
Arranged conference, meeting and
travel reservations for office personnel.
•
Established work procedures and
schedules and kept track of daily work
of clerical staff.
•
Compiled data from various sources
into organized reports for review by
management team.
•
Built and maintained relationships with
vendors and other external contacts.
•
Used Microsoft Office Suite to create
and revise documents and
presentations.
•
Scheduled and confirmed appointments
for clients or customers.
•
MANAGER OF OPERATIONS
Curves for Women, Hazlet, New Jersey
Jun 2000 - Aug 2004
Managed daily operations of the
organization, including directing
personnel, budgeting, planning,
organizing and scheduling activities.
•
Prepared staff work schedules and
assigned specific duties.
•
Developed and maintained relationships
with customers and vendors for
successful project completion.
•
Established work schedules, ensuring
job tasks were effectively assigned and
completed properly.
•
Resolved customer issues quickly and
professionally while maintaining high
customer satisfaction ratings.
•
Maintained accurate inventory records
while ensuring optimal stock levels at all
times.
•
Maintained professional working
relationships and promoted open lines
of communication with staff.
•
Monitored customer feedback and
implemented changes as needed to
enhance service quality.
•
Provided leadership in developing team
members through coaching, mentoring
and training initiatives.
•
Monitored suppliers to efficiently
provide needed goods and services
within budgetary limits.
•
Conducted regular staff meetings to
discuss operational issues and provide
feedback on performance.
•
Tracked company inventories and
ordered new products to replenish
equipment levels.
•
Ensured effective communication
among staff members by providing
training when necessary.
•
Resolved conflicts among team
members by providing guidance and
support when needed.
•
Oversaw and approved the ordering of
necessary operational supplies and
equipment for grounds, maintenance,
and housekeeping.
•
Resolved conflicts between employees
and departments.
•
Strategized with leadership to stay
ahead of changing customer needs and
labor planning concerns.
•
Developed and implemented
operational strategies to optimize
efficiency, reduce costs, and improve
customer service.
•
Created and enforced policies and
procedures to support compliance.
•
Evaluated existing systems and
technologies regularly to make sure they
are up-to-date with current best
practices.
•
Created detailed reports on operational
performance indicators to track
progress against goals.
•
• A Work Out Trainer / Nutrionist
References available upon request
references
Contact this candidate