Carmen Rowe

Davenport, FL ***** 813-***-**** ad2gjm@r.postjobfree.com

Education

American College or Medical Careers (June 2014 to October 2015)

Associate in Health Science - Health Care Science/ Diploma Medical Assisting

Everest University-Lakeland (October 2011 to November 2013)

Bachelor’s Degree in Business Management

Everest University - Lakeland (November 2007 to November 2011)

Bachelor's Degree in Hospitality Management

Professional Experience

June 2020 to Present, Healthcare Solutions & Diagnostics – Davenport, FL

Director of Operations

Oversee six Clinical contracts that we provide clinical ancillary testing to medical practices. Manage six Allergy Technicians, three Sleep Study Therapists, two Supervisors and a General Manager.

October 2019 to June 2020, Conduent Care Solutions, LLC – Lakeland, FL

Bill Review Workers’ Compensation Claims Supervisor

Led company in production with managing 70-80 claims per day minimum, and up to 100-120 claims per day. Oversaw a team of 13 Bill Reviewers, assigned daily workload, oversaw daily production, managed daily, weekly, and monthly production reports. Assisted in resolving billing issues and/or questions. Provided training, and new coding or billing changes in the process. Assign shifts and adjust schedule.

October 2014 to June 2019, Multi-Specialty Diagnostics – Miami, FL

Regional Allergy & Sleep Study Medical Sales Department Manager

Formulate fruitful business development strategies to ensure long-term success. Set standards and objectives for different offices and departments. Optimize and oversee operations to ensure efficiency. Lead our team of medical staff towards effective collaboration and attainment of goals. Undertake management to ensure clinics are profitable and stay within budget. Ensure compliance with company's policies and operational guidelines. Deal with problems by providing creative and practical solutions. Evaluate performance using key metrics and address issues to improve it. Report to senior executives on progress and issues. Assist upper management in decisions for expansion or acquisition. Provide training for all staff members including insurance verification, medical billing, prior authorizations. Proper procedures for allergy testing and immune therapy and sleep study test conduction.

April 1996 to September 2013, Johnson Hospitality Group - Cutler Ridge, FL

Assistant Director of Operations

Assisting in the execution of the top hotel executive’s overall strategy for the property while also highlighting issues as they may arise and formulating solutions formulating the annual budget and monthly forecasting methodology. Responsible for all departments within the hotel and ensure each division’s sales and revenue targets are tenable, standard operating procedures are continuously met in order that routine operations are smoothly carried out and GSTS (Guest Satisfaction Tracking System) feedback is reviewed and appropriately actioned. Monitor overhead expenditures, incident reports as well as department requests, purchase reports and accounts payable and accounts receivable oversea relationship with the hotel’s suppliers and vendors to assess the quality of goods and services purchased from these third parties and also for performance assessment, managing the procurement process and resource allocation oversee supplies, inventory and purchasing of hotel chefs and F&B managers inspect stock. Also oversee human resources functions. From determining staffing needs at any given time, to hiring, training, and planning staff development, also collaborate with both the hotel’s HR department, as well as each department head, to determine their specific staffing requirements. Direct reports constructive feedback. Among those direct reports are ensuring the property meets all legal requirements and conforms to local codes and established regulations. That includes administering effective security processes and maintaining legally required health and safety procedures. Data is also germane to the daily work of a hotel operations carry out cost-benefit analysis to improve efficiencies and measures performance via data and metrics.

Certifications and Licenses

Certified Payroll Professional

CPR Certification

Assessments

Management & Leadership Skills: Planning & Execution — Highly Proficient

Planning and managing resources to accomplish organizational goals — Highly Proficient Organizational Skills — Highly Proficient

Skills

Supervisory & Management (20+ Years) ICD-10 (4 Years) CPT Coding (6 Years) Medical Billing (10+ Years) Medical Coding (10+ Years) Medical Terminology (6 Years) Anatomy Knowledge (6 Years) ICD-9 Medical Records (6+ Years) Customer Service (10+ Years) Bilingual Spanish (10+ Years)

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