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Customer Service Public Schools

Location:
Loganville, GA, 30052
Salary:
$50,000
Posted:
January 04, 2024

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Resume:

*** ****** **** ***** *******, GA *****

917-***-**** ad2gik@r.postjobfree.com

Sherell Wright EDUCATION

University of Phoenix, Online Campus — B.S. Healthcare Management January 2022 - Anticipated Graduation: April 2023

University of Phoenix, Axia College — A.S. Healthcare Administration

January 2008 - April 2010

SKILLS

Bi-Lingual (Spanish/English), Excels at building trusting relationships with colleagues and clients. Microsoft Products and Software, Multi-tasking while on the phone and navigating through multiple computer programs. 1199 Training and Employment Program, 2008: Customer Service and Communication Training. Grace Institute, 2007: Business Skills Program.

EXPERIENCE

Gwinnett County Public Schools — Registrar July 2021 - PRESENT

Processes required forms and information to enroll new students and discusses the process with students and parents.

Prepares documentation and drafts correspondence pertaining to registration requirements and procedures.

Completes all withdrawal paperwork for exiting students, including getting transfer grades from teachers and collecting textbooks.

Communicates with previous schools, for incoming students, to get all relevant educational records, including following up with families regarding immunization, birth certificate, and social security records.

Gwinnett County Public Schools — Substitute Teacher September 2019 - June 2021

Carried out lesson plan instructions from the classroom teacher, and/or created lesson plans in absence of a prepared lesson. Assigned homework according to plan.

Created and maintained discipline and classroom control that fostered a safe and productive learning environment in accordance with school policies.

Completed daily/weekly report, including absences, progress with lesson plans, disciplinary actions, and positive experiences.

Travel Incorporated — Travel Consultant November 2015 - August 2019

Specialized in corporate and group ticketing for incentive and meeting programs.

Provided suitable travel for the program and attendee needs.

Liaison between airlines and clients.

Made the clients feel special by providing Over the Top customer service.

Over the Top customer care average was 98%.

Health and Hospitals Corporation Harlem Hospital Center — Healthcare Office Assistant

October 2008 - September 2014

Interviewed incoming patients and processed medical intake documentation.

Provided clerical work in various administrative and operational areas by processing, recording, checking, and maintaining records, furnishing information, and preparing reports.

Performed coding and processing of timesheets for payroll for approximately 50 employees.

Trained and mentored new employees.

Made necessary dietary changes based on doctor recommendations.

Holtzbrinck Publishers, LLC — Release Coordinator October 1994 – May 2008

Utilized multiple programs to maintain a wide variety of published and unpublished titles.

Generated, analyzed, and updated daily reports.

Liaison between publishers and warehouse coordination of inventory.

Daily manual release of newly published titles.

Trained and supervised entry-level staff.



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