JEANECIA R. BOYD

Lawton, Oklahoma *****

Phone: 214-***-****

Email: ad2gi4@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Offering a strong foundation built upon numerous years of extensive education, training, research, and experience as Center Director, Marketing Medical Assistant, Patient Case Coordinator, and Medical Assistant, focused on developing and implementing efficiency-based capabilities toward varying customer needs and constantly evolving requirements. PROFESSIONAL EXPERIENCE

Center Director I, Nova Medical Center, Wichita Falls, TX (Nov 2021 – Present) Responsible and accountable for management, supervision, development, ethics, and performance of Center staff. Reviews and analyzes activities and operations to determine progress towards stated goals and objectives. Ensures Nova Medical Center’s culture and professionalism is instilled in all team members, while visiting Centers. Promotes, supports, and engages in projects that will develop or improve occupational medicine services and overall teamwork within the Centers. Works effectively with providers, staff, patients, clients, and external agencies to ensure delivery of high quality and consistent health care services. Regularly reviews Center performance against the Center Performance Team Goals

(CPTG). Develops action plans for areas of opportunity for improvement in CPTG. Directly supervises and manages a staff of three to five clinic operations team members. Develops agendas for, schedules, and conducts regular Center team meetings and joint meetings with professional staff. Directs, monitors, and reviews all Center activities and is responsible to enforce security, safety, emergency preparedness, hazardous materials and waste, infection control and facility cleanliness policies, and processes. Performs interviewing, hiring, promotion, discipline, and termination of Center staff in consultation with Human Resources and Center Operations Leadership, as necessary. Ensures new hire and ongoing staff training and development. Provides employee counseling and fosters treatment team concept between professional and non-professional staff. Establishes, reviews, and maintains daily staff work schedules and assignments, including evaluating and approving paid time off (PTO) requests and approving time cards through payroll system. Appraises staff productivity and efficiency and recommends promotions or other changes in status, as appropriate. Performs medical records custodian responsibilities for the Center and ensures electronic and paper records are complete, accurate, and maintained in a compliant manner. Ensures that required Center equipment is functional and that facility maintenance and certifications are current, documented, and required reporting is provided to the Facilities department. Responsible to process and report cash receipts, and all other periodically required or requested reports, analysis, or documentation. Acts as the primary liaison between employers and the Center. Monitors supplies and equipment inventory in a cost- effective manner for appropriate levels to meet operational needs. Performs ancillary duties, to include medical office support and patient processing, as required by patient volume and Center needs. Timely reports unusual incidents to immediate supervisor verbally and via incident reporting process. Reports any suspected violations of the law or standards of conduct to immediate supervisor or the Compliance Officer. Performs other duties as assigned. Marketing Medical Assistant, Nova Medical Center, Mesquite, TX (Jun 2017 – Present) Assisted with the delivery of occupational health care. Assisted with patient flow process. Secured and stocked necessary supplies. Prepared exam room and patients for examination. Assisted provider with exam or procedure. Provided treatments and medications as ordered by provider. Assisted with diagnostic testing, including obtaining and preparing specimens. Followed protocol of assessment, planning, intervention, and evaluation of patient population. Performed drug screen collections for Department of Transportation (DOT) and non-DOT drug screens, using proper chain of custody. Performed administrative support duties, such as answering telephones, check-in, check-out, filing, faxing, and handling scheduling concerns, including appointment reminders, record processing, and shared housekeeping. Performed additional medical support including, but not limited to, suture and staple removal, injections, blood draws, EKG, PFT, RFT and PPE. Applied the Minimal Necessary Standard when accessing protected health information. Documented in Occuflex system. Worked on special assignment doing COVID-19 checking temperatures for employees at two manufacturing plants daily. Performed other duties as assigned. Patient Case Coordinator, AmerisourceBergen, Frisco, TX (Dec 2016 – Apr 2017) Reviewed insurance policy to determine courage. Answered basic clinical and program inquires. Processed incoming enrollment forms for programs. Referred patients to appropriate health care services or resources and facilitated support services, including reimbursement counseling, Nursing Hotline, and support. Processed access to incoming enrollment forms for program. Conferred with customers by telephone, mail, and fax to provide missing enrollment information. Medical Assistant, Walmart Care Clinic, Carrollton, TX (Dec 2015 – Apr 2016) Provided administrative support to Walmart Health Centers by utilizing electronic medical record (EMR) and practice management systems to complete administrative tasks. Processed patient referrals to specialists and insurance information. Ensured proper coding for patient visits. Verified patient insurance eligibility. Collected appropriate insurance copayment amounts and monitored inventory to order medical and office supplies and materials. Ensured the proper delivery of patient care by collecting patient medical history. Prepared treatment rooms for examination of patients. Assisted medical provider with patient examinations, emergencies, and medical procedures. Collected lab specimens from patients for testing. Measured and recorded vital signs and patient information in patient's electronic chart. Operated diagnostic equipment to administer routine diagnostic tests. Administered medications as ordered by medical provider. Communicated patient information and concerns to medical staff and communicated physician's instructions to patients. Represented the company in healthcare quality, compliance, and customer service by maintaining patient, employee, and computer data confidentiality. Participated in quality assurance audits, quality improvement initiatives, and quality management programs. Assisted in the development and promotion of clinical practice. Documented results in GE Cenricity system.

Medical Assistant, PrimaCare Medical Center, Dallas, TX (Oct 2015 – Dec 2015) Worked directly with healthcare practice staff to ensure excellent patient care. Verified patient information by interviewing patient. Recorded medical history into the Electronic Medical Record (ECR). Confirmed purpose of visit. Prepared patients for examination by performing preliminary physical tests and by taking blood pressure, identifying weight, and assessing temperature. Reported patient history summary. Assisted in basic examinations. Cleaned and prepared examination rooms prior to patient appointments. Ordered supplies and stocked patient care areas. Maintained safe, secure, and healthy work environments by establishing and following standards and procedures. Documented results in Nextgen electronic medical record (EMR) system. Medical Assistant Externship, PrimaCare Medical Center, Dallas, TX (Sep 2015 – Oct 2015) Assisted providers with patient examination, procedures, and treatment. Was responsible for patient histories, routine lab procedures, and preparation of specimens for transport to the lab. Followed up on test orders and reported results to provider and patient, provided and maintained patient education materials, maintained medical equipment, and ordered clinical supplies. Created and maintained patient electronic medical record (EMR). Complied with all Occupational Safety & Health Administration (OSHA) and Clinical Laboratory Improvement Amendments (CLIA) regulations. Documented results in NextGen EMR system. Performed other duties as assigned. Order Manager, Verizon Business, Richardson, TX (Sep 2010 – May 2015) Initiated Supplemental (SUP) to existing orders when required and initiated Expedite Tickets to the Local Exchange Carrier (LEC)/Incumbent Local Exchange Carrier (ILEC)/Competitive Local Exchange Carrier (CLEC). Information was updated in those databases when the order was submitted, when Firm Order Confirmation (FOC) was received, and when order was complete. Produced Weekly Status Reports containing ticket number, order numbers, circuit ID, and FOC dates. Created, updated, and distributed any spreadsheet, and status directly related to the project. Attended LEC Status Calls, Market Status Calls, and Project Management (PM) status calls, as required. Discussed detailed status of each related order. Received FOC from LEC/ILEC/CLEC. Provisioned orders from an LEC, ILEC, CLEC, and other vendors as requested for DSO, DS3, Ethernet, Internet, Optical Connection (OC) Facilities DS1s (including DS1s to cell site locations), and other local loops or cross-connects involved in overall circuit design service types. USPOC NCG Analyst, AT&T (Adino Telecom, Inc.), Dallas, TX (Dec 2009 – Sep 2010) Provided order management and was tasked with outage management, communications, problem resolution, and a repository for system and network functionality. Resolved U-verse customer impacting issues to resolution, enhancing AT&T’s capability to provide broadband Internet access, television, and phone service through a fiber-to-the-node communications network. Answered customer inquiries effectively and accurately. Order Management Analyst/Tech Support Representative, AT&T, Dallas, TX (Dec 2008 – Dec 2009) As Contractor with Adino Telecom, Inc., provided order management and first line technical support to premises technicians in the field and across the country. Managed new “provide orders” for AT&T U-verse services, built on AT&T’s digital network, by correcting orders that had “errored-out” at important network activity steps. Reviewed and interpreted technical information to determine appropriate actions. Continued to introduce advanced features, greater personalization, and more informational control across services. Maintained high level of customer satisfaction and expediently resolved open cases.

Verizon FiOS Help Desk Support, Telvista, Inc., Dallas, TX (Aug 2008 – Nov 2008) Answered customer questions and troubleshot via chat, Email, and telephone customer problems with client specific equipment and applications. Answered incoming inquiries, responded to customer questions, and solved problems according to standardized procedures, while maintaining a courteous manner. Asked effective questions and gathered information to determine source of problems and customer needs. Logged on and off customer care system and accessed account files. Entered alphanumeric data via computer keyboard into an automated system with precision. Accurately captured all customer and issue-related information in the proper database. Led customers through documented process of fixing their client specific equipment and application problems. Utilized product information, multiple client tools, client specific reference materials, scripting, general technical knowledge, and customer service skills and problem- solving skills to diagnose and solve customer problems. Stayed current with latest technology changes and advised management of current technological trends.

Telecom Support Consultant, TEKsystems, Dallas, TX (Aug 2006 – Apr 2008) Coordinated with business analysts to define and document data requirements as the foundation for database design, data extraction, analysis, or cleansing. Determined and documented data mapping rules for movement of data between applications or for population of new databases. Supported data selection, extraction, and cleansing for corporate applications, including data warehouse and data marts. Created and sustained processes, tools, and on-going support structures that enabled reuse and efficiency. Investigated and resolved data issues across platforms and applications, including discrepancies of definition, format, or function. Created and populated metadata into repositories. Ensured that management was aware of business-related anomalies. Leasing Agent/Manager, Jupiter Place Apartments, Garland, TX (Dec 2005 – Aug 2006) Assisted the Resident Manager in leasing nonsubsidized apartments. Setup appointments and showed available units to prospective tenants and unscheduled prospective tenants during leasing office hours. Answered telephone and Internet inquiries regarding available rental units. Met with prospective tenants to complete rental applications and completed third-party verifications of employment, rental history, background checks, and other information as needed for tenant applicants. Organized and reviewed tenant applicant files to ensure required documentation was in the file and submitted completed file to Resident Manager for approval. Setup “move-in” appointments for approved tenants to move in and prepared “move-in” paperwork.

Telecom Support Consultant, GCI (Cingular Wireless), Richardson, TX (Nov 2005 – Dec 2005) Audited and manually tracked the Exchange Message Interface (EMI) Invoices sent from Teligent (TLG) to Southwestern Bell Communications (SBC) for combined bills for each cycle processed. Documented a process for automation to enable a quality job using internal Information Technology applications so the growth of TLG could be handled efficiently to recover and show revenue generated with fewer errors. Documented and balanced a process for automation of tracking files for Major Account Billing Exchange Logistical (MABEL) out of TLG. Provided support to clients, recording and documenting activity through the ticket system.

Arbor Billing & Revenue Assurance Specialist/Analysis, Verizon, Grapevine, TX (Jan 2002 – Aug 2005) Provided direction for the accurate and timely billing to the Verizon online customers. Billed access charges to wholesale customers, product and service deployment, message and customer inquiry verification and recoveries, testing, and production validation usage. Serviced order error monitoring and reporting for clients, Arbor billing assurance, and Internet/E-Commerce bill presentation. Ensured the audit of sample Arbor Billing invoices for each billing cycle. Reviewed daily reports to ensure site quotes were complete, submitted, and processed on a timely basis. Systems Analysis Specialist & Programmer, Verizon, Grapevine, TX (Mar 2000 – Jan 2002) Focused on Front Line efficiency and revenue generation to ensure simplicity, accuracy, and compliance throughout Verizon’s regions. Facilitated the development of strategy and management of data integration and integrity for ordering and provisioning, billing, test, and production. Provided data to inter-functional process issues resolution for call centers and repair centers across ordering, provisioning, and billing production activities. Ensured data integrity and adherence to integrated data rule applications to work across all programs. Included the various systems interfacing with user tables for ordering, billing, and activation of service. Performed audits utilizing production certified tables and business rules to sync up the customer’s account with ordering, billing, and provisioning. Help Desk Support Analysis/Specialist, Verizon, Irving, TX (Jul 1998 – Mar 2000) As integral member of National Order Collection Vehicle (NOCV) Help Desk, provided assistance to Facility Assignment Center (FAC) and Internet Protocol (IP) users. Identified, researched, and resolved technical problems and technical requests that were reported via telephone calls, Email, and self-service portal. Provided functional assistance to FAC and IP end users and ensured support issues were fully resolved. Proactively identified and initiated resolution for system failures. Processed system outage notifications. Participated in disaster recovery exercises. Provided floor support for the Irving Special Products Assignment Group (SPAG) during the NOCV conversion. Service Representative, GTE, Marion, OH (May 1995 – May 1996) Assisted customers with numerous billing issues and payment arrangements for all GTE regions. Responded to and followed-up high volume of inbound customer calls. Researched and resolved billing and service equipment issues. Provided information on products and services. Quickly analyzed customer concerns and needs while balancing company revenue concerns.

Relief Supervisor, GTE, Lexington, KY (Aug 1994 – May 1995) In absence of Supervisor, acted as relief supervisor for a work group of twelve Dispatch Administration Center (DAC) Specialists, took supervisor calls, and handled complaints for all GTE Regions. COMPUTER & OFFICE SKILLS

Computer proficiency with Microsoft Office Professional Suite (Outlook, Word, Excel, PowerPoint, Access). Extended experience with Email and Microsoft Windows 10 operating system. Proficient with IBM Compatible and Macintosh/Apple computers, copiers, faxes, and scanners. PROFESSIONAL TRAINING

BLS CPR AED Certifications 2021

National Association of Health Professional (License #164535) 2021 Phlebotomy, PrimaMED Training Institute 2015

Medical Assistant, PrimaMED Training Institute 2015 NCT, PrimaMED Training Institute 2015

REFERENCES

Personal references available upon request.