KIMBERLY THOMAS-VAUGHAN

Telephone:662-***-**** Email: ad2ght@r.postjobfree.com

SUMMARY

Excellent customer service and problem-solving skills with a proven ability to communicate well with diverse groups and individuals. Organized and efficient with strong communication skills and the ability to manage multiple tasks in a fast-paced environment.

SKILLS & ABILITIES

Office Administration Customer Service

Case Management Database Management

Microsoft Office Documentation/Data Entry

EXPERIENCE

December 2019- Present

Complex Claims Specialist, State Farm Insurance

Provides superior customer experience while managing claim handling and resolving the most complex claims as assigned. Obtains information and maintains accurate records about accidents from customers and claimants through verbal recorded statements and data entry reports.

Communicates with insureds, claimants, witnesses, attorneys, 3rd party carriers. Responds to various written and telephone inquiries including status reports

Provide repair options, schedule vehicle appraisal, and offer a convenient payment option to expedite the claim process toward resolution.

June 2015-November 2019

Senior Claims Rep-Repair Management, Liberty Mutual Insurance

Provides superior customer experience while managing the rental process. Data entry,

scheduling vehicle appraisal, arranging vehicle repairs, and entering repair target dates. Ensure payments are processed & released promptly on an automated system within authority limits. Executes outstanding items and moves files to closure

EDUCATION

May-2022-Current

B.S. Business Administration, Online, Western Governors University

Licensed Insurance Claims Specialist/Claims Adjuster