Destini Moore

Retail Assistant Store Manager - Twelve Oaks Mall

Detroit, MI 48206

ad2gh8@r.postjobfree.com

+1-248-***-****

Sales Associate and Assistant Store Manager in a retail work environment providing quality customer service. Responsible, reliable, and flexible with the ability to work effectively independently and within a team environment while exceeding sales goals. Focus on customer loyalty with strong problem- solving and conflict-resolution skills.

Work Experience

Shipping and Receiving/Packer

Allegiance Staffing - Detroit, MI

May 2023 to Present

I was on the receiving team, where I collected packages, scanned them into our systems, made tags and tagged them and took them to shipping

Part Time - Day Care Assistant

Moore Love Licensed Day Care - Detroit, MI

2015 to Present

Assist with daily lessons plans/reading/arts

Organize/Monitor children indoor/outdoor activities

Prepare/Serve healthy meal plans

Cree - Catering Service and Event Planning Detroit, MI Help Desk Technician

The Connection Inc. - Remote

January 2022 to August 2022

Knowledge of MS window & MS office. Provides technical and procedural advice & support of any incidents reported. Document costumer interactions & research problems that do not have a documented solution

& formulates a resolution.

Retail Store Manager

Twelve Oaks Mall - Novi, MI

2019 to February 2022

Trained new employees on Point-of-sales system

Performed monthly associate performance evaluations working closely with senior management team

Responsible for store inventory

Organized merchandise display

Motivated and coached sales associates on product knowledge and product sales

Served as an experienced piercing specialist and provided after care instructions

Completed check-out cash/credit transactions and returns

Responsible for opening and closing store location Call Center Representative

Advanced Call Center Technologies, LLC - Michigan

November 2021 to January 2022

Answered phones, sent emails, transfer calls, help customers with dte questions Coustomer service representative

Verizon - Southfield, MI

January 2020 to October 2020

Assist costumers in any & every way involving product knowledge & trouble shoot problems with a solution.

Security Guard/Receptionist

Guardian Alarm & Medical Monitoring - Detroit, MI

April 2018 to September 2019

I patrolled the call center, or sat at a desk and answered calls, buzzed people in took them to the back . Cashier

Twelve Oaks Mall - Novi, MI

October 2018 to February 2019

Engaged customer while assisting with credit, rewards and gift cards

Completed check-out cash/credit transactions and returns

General floor and fitting room maintenance

Stocked merchandise displays

Consistently met performances standards for business and customer loyalty Summer Youth Program, State Assistant Payment Clerk Michigan Department of Community Health - Detroit, MI June 2017 to August 2017

Worked closely with Senior MDCH agent

Reviewed documents for qualified/eligible State benefits

Filed and maintained case documents

Education

Diploma

Redford Union High School - Redford, MI

May 2018

Skills

• Retail Management (3 years)

• POS (5 years)

• Cash Handling (5 years)

• Merchandising (5 years)

• Store Management Experience (3 years)

• Customer service (5 years)

• Sales Management

• Retail Sales

• Inventory Control

• Management

• Customer support

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