DJONKEP PICHERY

Orchid Avenue North, Victoria Gardens, Diego Martin – Trinidad and Tobago

Mobile 868-***-**** ; 868-***-**** Email:ad2ggz@r.postjobfree.com Detailed –oriented organized Data Entry Clerk with a background in records management is seeking to

use demonstrated digital and organisational skills to boost efficiency for online companies. Over five (5)

years of related professional experience.

Maintained accuracy in fast paced data and records management positions- entering over 200 records

per day. Increased efficiency for national education institution by automating tasks with MS Excel

Macros.

DATA ENTRY SKILLS

Proficient typing and transcription abilities

Strong computer skills and proficient in Microsoft Office –Excel, Word, Access, Adobe PDF, Outlook

Report generation

Organisational and time management abilities

Good communicator -oral /written/digital technology Maintaining and building customer relations

Mindful to the customer experience journey

Good organisational and planning skills

Competent in performing research and collecting data Team player

Adaptive to changes in work pace and volume

WORK EXPERIENCE

Customer Service Representative December 2017- August 2021 BMAK Business & Technology Consultants Inc.

Maintained client files-scanned and loaded documents, authorizations and other correspondence

Separated and loaded physical mail received and dispatched client mailings Monitored incoming inboxes and assisted with data clean up and organisation of CRM Executed daily data entry responsibilities for fast-paced IT firm entering all receipts and invoices

into excel file daily

Data Entry /Records Management Officer October 2015-October 2017 Trinidad and Tobago -Ministry of Education – Records Department Performed daily data entry and record keeping for the national education institution including over 300 employees,contractors and outside vendors Developed new and re-organised existing processes and procedures to ensure compliance Created and disseminated communication via the internet Records Management

Maintained and updated archived records in the file room Purged obsolete records in coordination with appropriate work teams Furnished clerical/administrative support on customer related queries Performed all tasks in compliance with company regulations and schedules Provided assistance to inter- departments for file maintenance Prepared file room completion volume reports for submission to supervisor Handled all archive enquiries in a professional and confidential manner Created a filing system to be able to retrieve data more efficiently Customer Service

Delivered customer satisfaction by ensuring that all customers were addressed politely and given

prompt information relating to queries pertaining to the services of the Education Ministry Resolved and addressed issues by carefully listening, empathising and providing assistance in compliance with the Ministry of Education work policy and procedures Answered and placed calls politely and courteously, created message log and delivered communication to colleagues in a timely manner.

Maintained relationship with inter- departmental staff and other Ministries to ensure a smooth retrieval of data.

Performed office assistance task to include photo copying, document scanning, retrieving files Administration Support and Planning

Provided administrative support to deliver on team work assignment (planning workshops and meetings)

Performed double entry accounting

EDUCATION

Associate Degree in Business Administration September 2015-Present COSTAATT

CXC Certification – (5 passes) July 2009

Mathematics, English Language, Principles of Accounts, Principles of Business, Spanish North Gate College

Excelled in typing coursework

Certificate of Achievement-RBTT Young Leaders May 2008 Certificate of Achievement-Junior Achievement June 2008 REFERENCE UPON REQUEST

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