MIKENDA EARLY

470-***-**** ad2gg9@r.postjobfree.com Stone Mountain, Georgia 30087

CAREER OBJECTIVE

Customer-focused professional with proven track record of exceeding customer expectations and providing exceptional service. Excellent communication skills, with the ability to quickly develop rapport with customers and resolve complex service issues. Skilled in using CRM and help desk software to effectively manage customer accounts, troubleshoot technical issues, and resolve escalated customer complaints. I'm a Casting Assistant with experience screening talent, and labor based relations on various movie productions, in database management, customer service, and problem-solving. Proficient in MS Office, Google Sheets, and Everyset payroll system. Confident and reliable with excellent interpersonal skills and the ability to multitask effectively. I am a high performing Administrative Assistant offering 20 plus years of working with diverse client base and delivering exceptional results. Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. SKILLS

Building Daily Skins Managing Breakdowns Casting Background Accounts Payable And Receivable Database Management Recruitment And Training Everyset Payroll System On Boarding Start Paperwork Time Management Data Reports Payment Schedules Production Schedule Administrative Support Travel Arrangements Casting Collaboration Complex Problem-Solving Client Support Database Software Talent Booking Microsoft Office Reviewing Documentation Locating Individuals Customer Service Interpersonal Skills Ability To Multitask Flexible Schedule Leadership Conflict Resolution Computer Skills Google Sheets Slack Excel, Word Compass Software Inputting Claims Customer Order Management Project Management EXPERIENCE

CASTING ASSISTANT/ PAYROLL, Atlanta, GA

The Piano Lesson, April 2023-June 2023

• Reviewed performer photos, resumes, voice tapes, videos, and union membership to decide auditions for parts. Maintained talent files that included information such as performers' specialties, past performances, and availability

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Located performers and extras for crowd and background scenes and stand-ins and photo doubles for actors, by direct contact and through agents

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• Maintained accurate records of all employee data during the onboarding process. Coordinated and managed onboarding of new employees in a timely manner, ensuring successful transition into the organization.

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• Created and Submitted talent vouchers in the Everyset payroll system WAREHOUSE ASSOCIATE, Stone Mountain, GA

Amazon, June 2022-May 2023

• Input product information and quantities into warehouse databases.

• Identified and removed safety and sanitation hazards from work areas.

• Added padding and cushions to packages to protect fragile merchandise.

• Packaged and sealed products according to order size and specifications.

• Operated forklifts and pallet jacks to transport shipments and equipment.

• Inspected products for defects and damages and reported discarded items to supervisors. LOGISTICS MANAGER/ BG TESTING COORDINATOR, Fayetteville, Georgia Cesear Films LLC, Megalopolis, August 2022-March 2023

• Created and maintained databases to track customer orders and deliveries.

• Partnered with logistics team to align performance and future needs.

• Used electronic devices, such as computers and radios.

• Trained workers in company procedures or policy. Established effective communication channels between HR department staff and hiring managers throughout recruitment process

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Selected performers for roles and submitted lists of suitable performers to producers or directors for final selection

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• Prepared reports of activities, evaluations, recommendations, and decisions. CUSTOMER SUCCESS SPECIALIST/REMOTE, Miramar, Florida Arise Virtual Solutions, February 2020-November 2022 Handle support requests with urgency, efficiency, and empathy while meeting or exceeding agreed upon consumer satisfaction goals.

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• Schedule and carry out 1:1 video and phone consultations for customers needing help or advice.

• Collaborate on training and educational components of new employees.

• Help maintain company, brand, and product knowledge base, FAQs, and macros. Collaborate on cross-functional initiatives as needed to prepare and publish comprehensive documentation to coincide with

major product launches and iterative releases.

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• Help track and share relevant consumer insights for product, site and service improvements.

• Manage delivery of routine reports & dashboards as requested. Encourage customers to interact and share experiences with an aim to increase consumer success and foster brand growth

and loyalty.

•

• Assist in hiring and scaling CS team and functions.

• Handle escalated support requests practicing urgency, efficiency, and empathy with each interaction.

• Help address and track consumer reviews and questions across all brands and doors. Troubleshoot internal or external system related issues and assist cross-functionally in resolution efforts to maintain service

levels.

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Work with Engineering to communicate needed tools, features and fixes for both our consumers and internal Care team.

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• Collaborate with Education Lead to help execute on educational initiatives. Collaborate with Marketing team to help execute on marketing initiatives, including attendance at activations, as needed.

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Work with Supply Chain to assist in CS-related processes and to help remedy issues impacting consumer satisfaction.

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• Served as a point of contact for escalated support requests from customers. AUDIENCE COORDINATOR, Fayetteville, GA

On Camera Audience, March 2022-July 2022

• Dance With Myself, Ms. Pat Show

• Checking in cast and background at the start of each day

• Manage Fans at live tapings/live events, inclusive of check-in, wrist banding, and seating

• Providing friendly responses to crew with concerns and questions Deliver the ultimate guest experience and maximize guest engagement while complying with all production related policies

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• Communicate effectively and engage with Fans with an awareness of safety standards (including covid guidelines) KEY COVID COMPLIANCE OFFICER,, Atlanta, GA

On Set FX,

• Checking in crew, cast and background at the start of each day, reviewing their health survey

• Administering and Reading Covid Test

Monitoring sites and supplying PPE and enforcing social distancing while wearing mask in correspondence with the CDC guidelines

• Providing friendly responses to crew with concerns and questions

• Logging testing results in data base

• On set monitoring

June 2022-July 2022

• Prepared and maintained compliance reports for management review. TECHNICIAN, Symrna, GA

Withhealth,

• Checking in crew, cast and background at the start of each day, reviewing their health survey

• Administering and Reading Covid Test

• Providing friendly responses to crew with concerns and questions

• Logging testing results in data base

• On site Concierge testing

February 2022-July 2022

COVID COMPLIANCE OFFICER, Atlanta, GA

Covid Health, Warner Brothers, AUPS, May 2022-July 2022 Monitoring and making rounds at various work sites and at the production office to supply PPE and enforce mask- wearing

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Checking in crew, cast and background at the start of each day, reviewing their health survey and providing wristbands

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• Refilling PPE and supplies at various stations around set and other job sites

• Assisting with setting up and taking down testing locations with tents, tables, and PP Providing friendly responses to crew with questions about general H&S protocols under the guidance of management

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• Communicating and escalating any compliance issues amongst the crew COVID COMPLIANCE OFFICER, Atlanta, GA

Promethus Studios, January 2022-March 2022

• Checking in crew, cast and background at the start of each day, reviewing their health survey

• Administering and Reading Covid Test

• Monitoring sites and supplying PPE and enforcing social distancing while wearing mask in correspondence with the

• CDC guidelines

• Providing friendly responses to crew with concerns and questions

• Logging testing results in data base

CASTING ASSISTANT/ BACKGROUND COORDINATOR, Atlanta, GA NETFLIX/ BOO, October 2021-January 2022

Monitoring and making rounds at various work sites and at the production office to supply PPE and enforce mask- wearing

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Checking in crew, cast and background at the start of each day, reviewing their health survey and providing wristbands

•

• Refilling PPE and supplies at various stations around set and other job sites

• Assisting with setting up and taking down testing locations with tents, tables, and PP Providing friendly responses to crew with questions about general H&S protocols under the guidance of management

•

• Communicating and escalating any compliance issues amongst the crew

• US

• Marinella Casting, February 2019 (Underground Railroad, Respect, They Cloned Tyrone CASTING ASSOCIATE, Atlanta, GA

Tyler Perry Studios/ A Jazzman Blues,

•Performed essential, duties by providing scripts, preparing breakdowns, developing shortlists, handling paperwork and agreements and communicating with actors

• Creating daily skins for production

• Creating Google Slides/ photo packages for photo presentation

• Creating and Submitting vouchers for accounting

• Coordinated casting sessions by reserving audition space, scheduling talent and spearheading day-of activities Prioritized numerous activities by continually updating information, controlling scheduling, and corresponding with contacts via phone and email

• Used critical thinking to break down problems, evaluate solutions and make decisions

• Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion

• Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting

• Proved successful working within tight deadlines and fast-paced atmosphere April 2021-June 2021

COVID BACKGROUND PRODUCTION ASSISTANT, Atlanta, GA They Cloned Tyrone LLC, November 2020-April 2021

• Kept projects on schedule by managing deadlines and adjusting workflows as needed

• Gathered requirements for ongoing projects and organized details for management use Optimized organizational processes by effectively managing background schedules while adhering to contractual restrictions

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• Created daily skins for production

• Scheduled Background for Covid-19 testing prior to filming

• Effectively communicated with Casting Director in ensuring that Background stay in testing cadence

• Generated and managed goggle sheets

• Data Entry

• Manage incoming and outgoing emails

CASTING ASSISTANT PA, Atlanta, GA

Marinella Casting/ Underground Railroad, Respect, February 2019-March 2020

• Provided administrative support to the Casting Director throughout the process.

• Developed relationships with industry professionals to source new talent. Facilitated communication between production staff and cast members throughout pre-production stages of filming.

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• Ensured all necessary documents were collected from each actor after their audition. Managed day-to-day operations of the casting office including filing paperwork, answering phones, scheduling appointments.

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• Maintained a database of potential candidates for upcoming projects. CUSTOMER SERVICE RESPITE COORDINATOR, Atlanta, GA

In Community Atlanta, April 2016-January 2019

• Developed and implemented safety training programs for staff

• Performed clerical duties, including registering participants and answering specific event inquiries

• Manage contracts, tendering arrangements and ongoing relationships with families and Providers

• Monitoring family budgets for Respite and State Funding

• Create weekly vouchers for payment to providers

• Supervise Respite Providers

• Handling on average 30 in-bound and out-bound calls with families and providers CUSTOMER SERVICE /OPERATION COORDINATOR/REMOTE, Scottsdale, Arizona Dorm Room Movers, April 2014-May 2017

• Processed payments accurately using point-of-sale systems such as Square or Stripe.

• Maintained accurate records of customer interactions, transactions, comments, and complaints.

• Improved call center functionality and service capacity

• Initiated operations improvements to improve overall productivity

• Accurately documented, researched and resolved customer service issues

• Defused volatile customer situations

• Made strategic decisions regarding future targets

• Reviewed customer feedback

• Assisted in recruiting

• Assisted in marketing

• Provided training sessions for new hires on how to effectively handle customer inquiries. CLIENT FINANCE COORDINATOR/ADMINISTRATIVE ASSISTANT, Nashville, TN Benchmark Human Services, August 2014-April 2016

Interacted with on average 10 vendors daily, contractors, professional services personnel to receive orders, direct activities and communicate instructions

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Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors

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• Participated in project meetings, transcribed meeting minutes and tracked project statuses

• Prepared meeting minutes and edited subcontractor proposals

• Preparing the end of the month Financial Packets for individuals serve Training new staff to treat individuals with dignity and respect while during behavioral escalation how to properly and safely restrain individuals served

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SUPERVISORY ADMINISTRATION, Nashville,, TN

In Full Motion, August 2009-January 2013

• Generated financial statements and reports detailing accounts receivable status

• Verified vendor accounts by reconciling monthly statements and related transactions

• Paid vendors by monitoring discount opportunities and paid employees by receiving and verifying expense reports

• Supervised 5 Administrative Clerks in providing excellent customer service to callers requiring assistance

• Step in to correct errors and resolve problems that may arise from employees when problems occur with

• Excel, Compass software and disgruntle customers EDUCATION

PRE IN GENERAL STUDIES

NURSING Some College, January 2014

COMPLETED COURSEWORK TOWARDS CERTIFICATIONS CPR & FIRST AID COVID Nashville State Community College

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