Medical Assistant Customer Service
Resume:
APRIL TSOSIE
ad2gf5@r.postjobfree.com
**** * ********* ** *********, Az 86004
EDUCATION
St. Francis Indian School
● General Studies
Arizona College
12/2017 Medical Assistant & Phlebotomy
● Medical Assistant Diploma
● Phlebotomy Diploma
ARIZONA INTER GRADED TELEPSYCHIATRY SERVICES
MEDICAL ASSISTANT 09/25/2023 ~ PRESENT
● Responsible for collection and documentation of patient information including vitals, chief of complaint,medication,allergies,health risk. Assist provider the coordination and completion of patient care plan with EKG,injections,drug screening. Blood draws .Compliance with customer service standards, scheduling and entering appointments,demographics and insurance. Assist with phone calls and messages; document all calls and actions taken. Responsible laboratory QC management, crash cart. Restocking and inventory count. Prior Authorizations for Medications. Clean and sanitize the rooms.
ARIZONA KIDNEY
MEDICAL ASSISTANT 10/22- 03/2023
Responsible for collection and documentation of patient information including vitals, chief of complaint,medication,allergies,health risk. Assist provider the coordination and completion of patient care plan with EKG,injections,drug screening, physicals, . Compliance with customer service standards, scheduling and entering appointments,demographics and insurance. Assist with phone calls and messages; document all calls and actions taken. Responsible laboratory QC management, crash cart. Restocking and inventory count. Prior Authorizations for Medications. Clean and sanitize the rooms. NEXTCARE URGENT CARE
MEDICAL ASSISTANT/PHLEBOTOMY
11/21- 11/22
The Medical Assistant is responsible for performing patient care duties under the Medical Assistant scope of practice.
Responsible for collection and documentation of patient information including vitals, chief of complaint,medication,allergies,health risk. Assist provider the coordination and completion of patient care plan with EKG,injections,drug screening blood draws, physicals. Compliance with customer service standards, scheduling and entering appointments,demographics and insurance. Assist with phone calls and messages; document all calls and actions taken. Responsible laboratory QC management, crash cart. Restocking and inventory count. Prior Authorizations for Medications. Clean and sanitize the rooms
The Medical Assistant supports the organization with customer service and treating all of our patients with respect and dignity.
EXPERIENCE
4C MEDICAL GROUP, OPTUM CARE
MEDICAL ASSISTANT/ SCOTTSDALE, AZ
02/2020- 02/2021
Responsible for collection and documentation of patient information including vitals, chief of complaint,medication,allergies,health risk. Assist provider the coordination and completion of patient care plan with EKG,injections,drug screening. Compliance with customer service standards, scheduling and entering appointments,demographics and insurance. Assist with phone calls and messages; document all calls and actions taken. Responsible laboratory QC management, crash cart. Restocking and inventory count. Prior Authorizations for Medications. Clean and sanitize the rooms. Also worked with an Endocrinologist now working with a Primary Care Provider. Consumer Cellular Chandler, AZ
Accounts Specialist 2/2019 - 02/2020
Provide customer support to cellular customers for payment authorizations and plan updates. Assisting with Troubleshooting with Cell phones.
Remex Phoenix, AZ
Insurance Authorization Specialist 10/2018-1/2019
Gained authorizations for services. Handling coordination of benefits to ensure claims are reimbursable. Managed patient records through patient files to ensure proper demographics and documentation accuracy. Operating according to the guidelines of the Federal Health Care Program. Working with carriers to ensure coverage of medication on behalf of the patient. Banner University Women’s Clinic Phoenix, AZ
Medical Assistant 2/2018-10/2018
Prepares patient for exam and treatment by taking and recording vital signs, symptoms, chief of complaint. Assists providers with exams and minor in office procedures with vitals, blood pressure, assist with pap smears, IUD insertion and removal,heart rate, non-stress tests, injections. Managed patient records through EHR Cerner for documentation purposes. Coordinates and manages patient care including pre certification, lab results, authorizations, scheduling. Maintains a clean, functional environment including cleaning and disinfection of equipment, exam rooms and storage areas. Follows OSHA guidelines in handling hazardous substances. Orders supplies and stocks care area. Monitors inventory including medication, injectables and immunizations. Banner Univ. of Phx. Phoenix, AZ
Floor TECH II 7/1/2017 – 1/2018
Scrub, wax, vacuum, mop using floor machines on carpets as well. Clean various areas throughout the hospital, while on duty provide customer service to hospital patients by being courteous to them. Banner Univ. of Phx. Phoenix, AZ
Neurology Medical Assistant 5/2017-7/2017
Prepares patient for exam and treatment by taking and recording vital signs, symptoms, chief of complaint. Assists providers with exams and minor in office procedures. With vitals, blood pressure, heart rate, Non-stress test, injections. Managed patient records through EHR Cerner for documentation purposes. Coordinates and manages patient care including pre certification, lab results, authorizations, scheduling. Maintains a clean, functional environment including cleaning and disinfection of equipment, exam rooms and storage areas. Follows OSHA guidelines in handling hazardous substances. Orders supplies and stocks care area. Monitors inventory including medication, injectables and immunizations. Tséhootsooí Medical Center PO Box 649 Fort Defiance, AZ 86504 Environmental Services Tech. 3/2016 – 3/2017
*I vacuum, sweep, mop, scrubs, applies floor finish and polishes floor surfaces throughout the Hospital facilities including stairways and elevators.Takes the refuse outside to be put either in the trash compactor or trash dumpsters
*I wash windows (inside and out) within the Hospital facility. Dust blinds, high dust, wash walls, dust vents, clean light fixtures in all areas on a routine basis and when planned.
*I keep restrooms in a clean orderly, and sanitary condition, sweeps, vacuums, scrubs, and wax floors. I clean, disinfects, and deodorizes lavatories, urinals, and toilet bowls. Cleaning mirrors, dispensers, vents, and water fountains. Dusting ledges and wood work. Replaces deodorizers, toilet tissue, hand towels, and hand soaps.. Responsible for knowing when and how to don PPE for protection of self from transmittable diseases and viruses. Responsible for using special safety techniques and special required materials for cleaning the Operating Rooms Suite, Labor/Delivery Rooms, Nursery, Obstetric Unit, Intensive Care Units, Dental, Laboratory, and Medical Imaging
*I am able to perform terminal cleaning of rooms including postmortem procedures and body holding areas when asked by Security or other Management officials
*I can assure segregation of regulated medical waste (RMW) including sharps. Properly transport RMW in accordance with OSHA and hospital Infection Control Policies to storage areas. Also follows policy on Standard Precautions in removing soiled linen
*I am able to transport clean linen from the linen supply room to the various patient linen area for pick-up by commercial laundry. Laundry may constitute a heavy load while unloading. May work in the clean linen room sorting, folding and distributing linen
*I have also trained new employees to specialized cleaning the hospital and the departments, specific protocols or contamination of isolation rooms, and bed washes.
*Other duties as assigned
Tséhootsooí Medical Center PO Box 649 Fort Defiance, AZ 86504 Environmental Services Tech. 5/1/2006 – 8/2015
*I vacuum, sweep, mop, scrubs, applies floor finish and polishes floor surfaces throughout the Hospital facilities including stairways and elevators.Takes the refuse outside to be put either in the trash compactor or trash dumpsters
*I wash windows (inside and out) within the Hospital facility. Dust blinds, high dust, wash walls, dust vents, clean light fixtures in all areas on a routine basis and when planned.
*I keep restrooms in a clean orderly, and sanitary condition, sweeps, vacuums, scrubs, and wax floors. I clean, disinfects, and deodorizes lavatories, urinals, and toilet bowls. Cleaning mirrors, dispensers, vents, and water fountains. Dusting ledges and wood work. Replaces deodorizers, toilet tissue, hand towels, and hand soaps.. Responsible for knowing when and how to don PPE for protection of self from transmittable diseases and viruses. Responsible for using special safety techniques and special required materials for cleaning the Operating Rooms Suite, Labor/Delivery Rooms, Nursery, Obstetric Unit, Intensive Care Units, Dental, Laboratory, and Medical Imaging
*I am able to perform terminal cleaning of rooms including postmortem procedures and body holding areas when asked by Security or other Management officials
*I can assure segregation of regulated medical waste (RMW) including sharps. Properly transport RMW in accordance with OSHA and hospital Infection Control Policies to storage areas. Also follows policy on Standard Precautions in removing soiled linen
*I am able to transport clean linen from the linen supply room to the various patient linen area for pick-up by commercial laundry. Laundry may constitute a heavy load while unloading. May work in the clean linen room sorting, folding and distributing linen
*I have also trained new employees to specialized cleaning the hospital and the departments, specific protocols or contamination of isolation rooms, and bed washes.
*Other duties as assigned. Delegated to supervise on weekends and when needed to cover for Supervisors. St. Francis Head Start St. Francis, SD
Clerk Assistant 8/1/2001 – 4/1/2006
Assisted Head Start with Clerical duties that included answering phones, preparing memos, filing, and updating school records. Use of Xerox machine, computer, printer, and phones. SKILLS
● Customer Service
● Computers
● Xerox Machine
● Medical Assistant
● Faxing
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