Penny Brookins

Pittsburgh, Pa

Skills:

●Medical Billing and Coding

●Faxing and Filing

●MS Word and Excel

●HIPPA Rules and Regulations

●Accounts Receivable

●Check Encoding

●Document Scanning

●Type 45 WPM

●Injections, IV LIN

●V Lookup

●Pivot tables

Work Experience:

ConnectiveRx (Staffmark) Robinson, Pa May 2022- Current

Patient Support Specialist

● Inbound call troubleshooting call for issues with copay cards and pharmacy claim processing errors

●New Patient enrollments, re-enrollments, giving talking points for what the program consists of

●patient information intake

Dial America Greentree, Pa Nov 2020 - Nov 2021

Customer Service Agent

●Fielded calls US Bank via Government Unemployment, Credit Card Application

●Inbound calls for troubleshooting

American Textile Company Duquesne, Pa Oct 2019 - Nov 2019

Factory Assembly Line worker

●Assembled products for various chain store franchises

●Filled pillow

AmerisourceBergen/LASH group Monroeville, Pa Oct 2018 - Jan 2019

Benefits Verification Specialist

●Verified patient information, insurance, financial and demographics to ensure that they are or are not eligible for the program

●Inbound calls for verification by the patient

●Research for different demographics through out the for the eligibility

Sunrise Senior Living Bethel Park, Pa Jul 2018 - Sep 2018

Server/Dishwasher

●Served meals to patients in a dining room-like atmosphere, bus table, kitchen prep and dishwasher

CVS Health Monroeville, Pa Dec 2015 - Mar 2016

Customer Service Representative

●New Patient Intake, Patient refills using SPARCS Database, multiphone line, multiple computer screen toggling, troubleshooting

●Prescription refills, sent in to the pharmacy

●Insurance verification

UPMC Magee Women’s Hospital / Outpatient Clinic Pittsburgh, Pa Mar 2012 - Apr 2012

Medical Assistant Externships

●160 Hours Front office duties included operating multi-line phone lines, performed triage and documented patient chart information, assisted in PAP examinations, always helpful and polite

Education:

Everest Career Institute Pittsburgh, Pa 2011 -2012

●Medical Assistant Certification

Connelley Technical Trade School 1998

●High School Diploma

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