Las Vegas NV

702-***-****

ad2ge3@r.postjobfree.com

EDUCATION AND

TRAINING

Associate of Science

Cognitive Psychology

SWTCC, Memphis,TN

May 2001

High School Diploma

Western High School, Las Vegas,

Nevada

May 1986

SUMMARY

Seasoned Customer Returns Processor with 5 years of experience handling product returns and exchanges. Interfaced with customers in person and via phone and email to assess return request compliance with return policies, inspected merchandise to be returned, prepared for replacement on shelves and maintained returns desk in good operating condition. Devoted to achieving excellent customer satisfaction in return and exchange transactions. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. SKILLS

EXPERIENCE

CUSTOMER RETURNS

Amazon N. Las Vegas,, Nevada December 2017 - June 2022 INSURANCE CLAIMS

Sitel/USSA Las Vegas, Nevada October 2016 - November 2017 CARLOS DENISE CHEATHAM

• English[Language] Fluency

• Customer Data Confidentiality

• Creative Problem Solving

• Order and Refund Processing

• Inspected customer returns for damage, identifying manufacturing defects and distinguishing from customer or delivery damage to evaluate return eligibility.

• Triaged products for functionality and assessed visible conditions to determine resale eligibility.

• Examined merchandise to determine problems and evaluate for possible solutions or repair.

• Checked packaging to verify good quality, no damage and acceptable appearance.

• Built rapport and trust with injured insureds through effective customer service techniques which involved fair and prompt processing of claims.

• Worked closely with appraisers, rental facilities, body shops and salvage vendors.

• Collaborated with appraisers, facility managers, body shops and salvage vendors.

• Complied with confidentiality regulations in handling customer information.

CC

MANAGER

Sparkle Cleaners Memphis, TN March 2005 - July 2014

• Completed thorough opening, closing and shift change functions to maintain operational standards each day.

• Adhered to store policies and procedures to maintain regulatory and legal compliance.

• Supervised staff performing daily activities.

• Interviewed, hired and trained new employees.

• Worked closely with executives to guide budget planning.

• Trained employees on additional job positions to maintain coverage of roles.