Customer Service Patient Admissions

TARA LARSCHEID

De Pere, WI 859-***-**** ********@**.***

SKILLS

Effective Communicator

Team Leadership

Training & Development

Reliable and responsible

Adaptability

Modernize workflows & Processes

Proficient Microsoft Word & Excel knowledge

DOT knowledge

High-energy attitude

Performance Improvement Driven

Organizational Mindset

EXPERIENCE

05-2019 – 05-2021

PATIENT ADMISSIONS REP, Bellin Health psychiatric

Accomplished scheduling upwards of 200 patients per day for 36 providers.

Processed nearly 70 patients a day in a timely manner.

Upheld privacy and security requirements established by HIPPA.

Verified patient insurance eligibility requirements for new and returning patients.

Collaborated with providers to ensure highest possible patient satisfaction.

Interviewed for and was chosen to be EPIC Credentialed Trainer.

09-2015 – 05-2019

PATIENT ADMISSIONS REP, bellin occupational health Green Bay

Prepared necessary pre-hire paperwork for DOT employers and future employees.

Maintained excellent customer service skills in person, along with 100 calls per day.

Produced accurate patient records for various employers and payroll.

Managed patients through the admission process, keeping open lines of communication with providers to inform patients of next steps.

Implemented constantly changing policies and protocols for regional DOT requirements.

Streamlined workflow process for new hires focusing on key attributes and efficiency.

12-2008 – 12-2010

COSMETIC ADVISOR, dILLARDS/LANCÔME

Greeted customers in a professional and engaging manner.

Set and achieved personal and team goals monthly.

Focused on building lasting relationships with clients by setting routine follow up and kept them informed on upcoming products that may fit their needs.

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