Karen Martin

225-***-**** ~ ad2gdy@r.postjobfree.com

Skills & Expertise

Extensive administrative, customer service and research experience

Strong organizational and multi-tasking abilities with attention to details

Excellent knowledge of MS Office (Excel, Word and Outlook)

Professional Experience

Lofton Staffing Services, Baton Rouge, Louisiana

Receptionist/Office Assistant, November 2022 – Present

Assist Claimants/Insured clients with new/existing homeowner insurance claims and policies by answering/routing calls to appropriate departments. Research, sort and file legal documents and claims, and prepare checks for mailing.

Dillard’s, Inc., Baton Rouge, Louisiana

Sales Associate/Customer Service, May 2021 – October 2022

Assisted customers with purchases of jewelry, watches and other accessories while striving to meet a sales quota. As the Kendra Scott Sales Specialist, I assisted customers with jewelry purchases in store and online. Also, assisted customers with online shipments for pickup, packaging and gift wrap.

Transform SR LLC DBA Sears Roebuck & Co., Baton Rouge, Louisiana

Office Associate, October 2018 – May 2021

Collected, counted, and recorded all cash received from departments for prior business day. Managed and recorded cash amounts for safe and all registers. Completed Payroll weekly. Entered data in computer using accounting software. Printed signs and copies of documents using color printer and computer software.

Office Team, A Robert Half Company – @ MGM Injury Attorneys, Baton Rouge, Louisiana

Legal Office Clerk, July 2018 – August 2018

Assisted Paralegal with retrieval of medical records and itemized billing for clients from medical and storage facilities by faxing, emailing, and mailing correspondence. Mailed checks with invoices to appropriate vendors and filed copies of correspondence for each client. Typed pleadings and other documents for EBR District Court cases and tracked progress for service.

Express Employment Services – @ Catholic Charities (Disaster Recovery Team), Baton Rouge, Louisiana

Data Specialist, December 2017 – April 2018

Reported open and closed cases weekly for data team with Excel spreadsheet tables. Audited and corrected completed (closed) files and submitted to archives. Researched information for case managers.

Lofton Staffing Services – @ Wilson Trucking Corporation, Baton Rouge, Louisiana

Shipping Clerk, September 2017 – November 2017; April 2018

Inspected/edited outbound shipping documents, including invoices, purchase orders and work orders to monitor the merchandise leaving the warehouse. Performed thorough check of all paperwork before sending to warehouse. Trained and familiar with processing shipping requests using SAP.

ICONMA Contractor Services – @ Amedisys, Baton Rouge, Louisiana

Human Resources Office Clerk, January 2017 – June 2017

Processed Help Desk tickets for the HR People Team within a 24-hour business day turnaround time. Analyzed each ticket and sent responses to the appropriate contact and/or department. Completed and revised Human Resources job aids, including the response verbiage and list of contacts, and entered employee data using Excel spreadsheet.

Caregiver/Power of Attorney, Baton Rouge, Louisiana, January 2015 – January 2017

Cared for elderly parent w/terminal illness: Fed, bathed, dressed, assisted w/physical therapy, transported to doctor and hospital visits, and managed household/family finances acting as Power of Attorney.

KAREN MARIE MARTIN PAGE 2

Advantage Personnel – @ Data Keepers LLC, Baton Rouge, Louisiana – Office Clerk, August – Sept. 2017;

@ XPO Logistics, Emerald Warehouse, Port Allen, Louisiana - Customer Service Representative, Sept. – Oct. 2015

Assisted customers directly by scheduling outbound shipments at XPO warehouses. Answered incoming calls from customers for pickup and delivery of stored documents. Adjusted and edited inventory with attention to detail and under tight deadlines. Entered data for stored documents and inbound shipments using computer software.

Frazee Recruiting Consultants, Inc. - @ Starmount Life Insurance Company, Baton Rouge, Louisiana

Imaging Clerk, February 2015 - June 2015

Entered/indexed data from volumes of scanned medical and dental health insurance claims. Also, edited scanned claims in various queues, including members, vendors, practice offices and providers. Sorted/distributed mail.

Public Awareness, Inc., Baton Rouge, Louisiana

Customer Service Representative, July 2014 - December 2014 / June 2017 – August 2017

As a professional fundraiser served non-profit organizations nationwide, including State Troopers Assn., Breast Cancer Awareness organizations and Kids Wish Network. Secured commitments of participation or donation from individuals or corporate donors. Identified and built relationships with potential donors.

Baton Rouge City Police, Baton Rouge, Louisiana

Clerical Specialist, November 2006 - November 2013

Assisted the public, police officers and insurance companies in the office, by telephone and fax to retrieve traffic accident reports. Researched traffic accidents using BR Police Department ADSI system and located driver/witness statements to determine report costs. Located report numbers, prices and availability using ADSI system and Imaging software. Inspected all reports for errors before releasing documents, copied statements and other attachments for customer requests and filed statements accurately in a timely manner. Entered data from traffic tickets.

Snelling Personnel - @ The Bone & Joint Clinic, Baton Rouge, Louisiana

Medical Office Clerk, March 2006 - August 2006

Typed and processed medical records, documents, charts and forms for an orthopedic surgery center. Organized, copied, and collated on final form medical facility policy and procedure manuals for hospital staff and board members.

American Mortgage & Investment Company, N. Charleston, South Carolina

Secretary, August 2005 - January 2006

Provided administrative support for a real estate/mortgage broker. Certified Notary Public. Typed and notarized contracts for sale, deeds, and other public documents. Researched and recorded customer tax and payment amounts. Processed reports, memos, and correspondence. Organized and filed client records, and maintained office supplies.

Alternative Staffing, Inc. - @ Medical University of S.C., Plastic & Reconstructive Surgery, N. Charleston, SC

Administrative Specialist, October 2004-February 2005; Pulmonary Dept., Med. Receptionist, March–May, 2005

Greeted patients, received incoming telephone calls, and assisted medical staff with scheduling of patient appointments, billing, medical records requests, and other correspondence using medical database. Imaged all medical records and organized/filed patient charts. Maintained adequate medical office supplies.

Bank One, N.A., Baton Rouge, Louisiana

Operation Specialist, November 1998 - December 2003

Responded to customer inquiries and edited bank documents. Researched database to determine customer account status. Referenced bank organizational structure to identify departmental responsibility. Processed and entered data for customer certifications and other correspondence. Prepared documents for imaging and handled business customer inquiries for 1099 tax statements. Received Employee of the Month and Perfect Attendance awards.

Education

Louisiana State University, Baton Rouge, Louisiana Postgraduate Coursework, August 1996 - May 1998

Radford University, Radford, Virginia M.S. Audiology, August 1993 - July 1996

George Washington University, Washington, DC B.A. Speech & Hearing Science, Aug. 1987-May 1990

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