Human Resources, Customer Service, Recruiting, Orientation, Onboarding

JUDITH SANCHEZ

**** **** ****** *****, **********, SC 29607

ad2gdj@r.postjobfree.com • 210-***-****

QUALIFICATIONS SUMMARY

Goal-oriented and dynamic professional with solid education and experience in business management

Skilled verbal and written communicator and able to establish rapport with partners and clients. Proven ability to collaborate with colleagues in business decision-making.

Well-developed ability to manage personnel by encouraging professional development activities and boosting overall performance. Capable of examining business needs, policies, and goals to achieve short- and long-term objectives. Skilled in human resources management, global strategy/policy, problem resolution, and customer service.

Highly organized with a combination of marketing, technical, financial, and business expertise to guide project planning and implementation. Demonstrated analytical skills focused on streamlining and improving work efficiency and effectiveness. I have been successful in both team and self-guided roles.

EDUCATIONAL BACKGROUND

Master of Business Administration (MBA) in Human Resources GPA 3.63

University of the Incarnate Word, San Antonio, Texas

Bachelor of Science in Management GPA 3.45

University of the Incarnate Word, San Antonio, Texas

Professional Development

Harvard Business School Online Certificate: Business Analytics March 2021

Soft Skills: The 11 Essential Career Soft Skills April 2021

SHRM-CP Certification December 2019 - 2022

PROFESSIONAL EXPERIENCE

Circle K, Greenville, SC

Certified Store A Manager (August 2022 – Current)

Hourly position working between 50-65 hours per week.

Oversee daily store operations and sales. Assign tasks based on emergent needs. Maintain communications with staff to ensure compliance with specific programs and quality standards. Evaluate and complete reports for inventory control, QSR supervisor, fuel inventory, and daily cash control.

Recruit, interview, and facilitate the hiring process for qualified applicants.

Manage orientation and onboarding for new hires.

Identify business goals, performance needs, and improve work practices.

Proficient in Workday, HR data changes, Workforce, PowerPoint, Excel, Word, and Outlook.

Schedule workflow, administrative tasks, and AR/AP administration.

Circle K, San Antonio, Texas (May 2013 -July 2022)

Certified Store A Manager

Salaried position working between 40-60 hours per week.

Managed NTI volume shop which included selling fuel, merchandise, and fresh food. This was a fast-paced sales environment and required training and customer service skills to manage the public, vendors, and employee-related issues. My experience and expertise allowed me to share knowledge with other management trainees as a mentor.

Valero Convenience Store, San Antonio, Texas (September 1992 – May 2013)

Certified Store B Manager

Salaried position working between 45-80 hours per week.

Oversee daily business operations, accounting for merchandise deliveries, sales, customer service, training, hiring, recruiting new employees, performance reviews, and weekly payroll submission. Exceeding company goals, my store grew from a volume C to a volume B business unit.

US Army Reserves, Ft. Lewis, WA 98433

Physical Therapy Specialist (Rank E-4) (November 1988 – June 1992)

Weekend drills required 16 hours of work.

Provided consistent and quality physical therapy care to beneficiaries of the army medical center. Assisted medical staff to diagnose and treat injuries and illnesses, give suitable physical treatments, and prepare reports. Served as a non-commissioned officer (NCO) responsible for therapeutic care on Drill Weekends. Weekend drills required 16 hours of work.

Upheld the clinic’s mission of promoting patients’ physical fitness, soldier readiness, and optimal performance using occupational therapy principles and practices.

Successful completion of basic training at Fort Dix, New Jersey followed by GMO and the Physical Therapy Technician course at Fort Sam Houston, TX.

OJT training was completed at Fort Belvoir, VA.

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