BRIAN A. HAMPTON

**** *. ******* ***. **** ** Mesa, AZ 85202 PH: 480-***-****

Email: ad2gd4@r.postjobfree.com

PROFESSIONAL SUMMARY

Critical thinker and creative self-motivator with superior communication, operational and technical skills who thrives in a fast-paced and dynamic environment looking for an opportunity to continue to grow and build-up upon the educational, business, and interpersonal achievements.

-WORK HISTORY-

The Hampton Way LLC Owner Operator 12/2019 to Present Various, AZ Engaged in rapport building with prospective clients for residential home cleaning. Completed mobile cleaning services such as carpet cleaning for residential homes, pressure washing and interior detailing for vehicles. Maintain a professional attitude while working with clients and maintaining all client record within a secure database for future communication. Maintaining a high level of customer service and surveys with live reviews.

Innovative Health Operations Technician 4/25/2020 to 10/17/2022 Assisted with identifying, logging in, and reprocessing catheters for hospitals around the country. Coordinated with coworkers in order to ensure the correct account numbers correlated with the correct tagged devices for reprocessing. Communicated efficiently among co-workers in a team-oriented environment. Assisted with team building exercises in order to create an environment conducive to success.

Grand Canyon University University Counselor 11/30/2020 to 3/25/2022 (Remote) Handling warm incoming and outgoing calls to prospective students. Communicating effectively to understand goals in order to match them to the right program at Grand Canyon University. Confirming whether prospective students have the necessary qualifications to attend GCU. Maintaining and updating student records as needed and obtaining necessary documents to ensure readiness for their program of choice. Educating each prospective student on the obligation for paying back loans for their program.

Northcentral University Enrollment Advisor 5/2019 to 12/2019 Scottsdale, AZ Conducted interviews and built solid rapport with higher learning prospective students to lead them to application status. Advised students on the best program for their career aspirations and asked pertinent 2nd, 3rd level questions based on the prospect. Obtained transcripts for basis of admissions. Completed applications and saw through the enrollment and starting process from start to finish. Took prospects through the application process. Took warm transfers and made outbound cold calls to attempt an interview. If unable to reach the first time, left prospect voicemail and sent email to confirm their level of interest. Communicated effectively in order to gain a full understanding of the prospect to make sure the prospect was a good fit for a specific program in business and technology. Maintained a steady amount of applications per month to meet goals set forth by management. Farmers Insurance Exchange Auto Claims Adjuster 4/2017 to 5/2019 Glendale, AZ Handled 12 units a day which included material damage and property damage. Completed initial review of claim to confirm policy coverage. Completed outbound and inbound calls in order to proceed with repairs and completed liability investigation. Once liability investigation was completed, advised of liability to all parties involves. Reviewed estimates from other body shops for accuracy and negotiated in order to assist in providing the best possible repairs for the customer. Submitted payments to claimant and insured after the claim or repairs have been completed depending on liability status. Provided the best possible customer service in order to generate surveys. Maintained a rolling diary day to day with great organization and detail in order to build rapport with the customer upon follow-up call.

Signature Tracks Vocalist/Songwriter/Musician 2/2016 to Present Glendale, AZ Wrote and arranged lyrics for various musical pieces for TV and Film which included the broadcasts under Lifetime TV, MTV, BET and VH1 etc. All under the Viacom umbrella. Recorded the vocals and exported the vocals into compressed files in order to get the tracks mixed and mastered for TV and Film usage. Used proper gain staging for the vocals to sit right in the mix. Maintained a steady acceptance rate by networks and rarely ever had a kick back of musical work. Maintained a library of various instrumentals to provide to networks for placements in TV and Film.

-EDUCATION-

Northcentral University- Scottsdale, Arizona Master of Business Administration- (In Progress) Northwest Christian University - Eugene, Oregon Bachelor of Arts: Music Industry and Business Minor, 2012

Conservatory for Recording Arts and Sciences - Gilbert, AZ Sound Engineering Certificate 2010 South Mountain Community College - Phoenix, AZ Associate of Arts: Communications, 2009