ABHILASH GOVARDHAN

Sr. Certified CRM *** Developer

PROFESSIONAL SUMMARY

Microsoft certified professional with 8+ years of Experience in developing business solutions using Microsoft Technologies like .NET, MS Dynamics CRM and SQL Server.

Requirement gathering and analysis

Defect Analysis and Management

Experience in PowerApps applications & BI Development using the Microsoft power platform

Expertise in developing applications using PowerApps, Model driven Apps, common data service CDS, SQL, Forms, share point online, Dynamics 365 CRM, Azure, C#, ASP.Net, web services

Experience working on Agile methodologies projects.

Gathering requirements from clients

Experience with Microsoft Dynamics CRM 4.0, 2011, 2013, 2015, Dynamics 365 .

Experience with Microsoft Dynamics BC.

Expertise in customization, configuration and integration of MS CRM.

Extensive experience in the design and development of N-tier Client Server application architecture using C#, ASP.NET, WCF, MVC5, Jquery, XML, LINQ, JavaScript.

Extensive experience in .NET Framework Web based application development using Microsoft.NET technologies including ASP.NET […] C#, ADO.NET, Server Controls, Web Services and Entity framework.

Work with client and partner teams to customize Business Central and integrate with legacy / 3rd party systems

Mobile native App development experience. (iOS, Android)

Design & Development of D365 CRM Online Sales and Service Modules ( Salesforce CRM Migration).

Experience in working with Product Line Architecture Including Sales/Service/Marketing Modules.

Excellent understanding of the Microsoft Dynamics customer engagement module, Microsoft power platform Environment management, Common Data Service (CDS) & Microsoft flows/automate.

Experienced with Unified Service Desk and supporting 3rd party and custom integrations.

Develop Donor and Supporter Bases. Get a Comprehensive view of constituents, such as individuals, households, and Organizations, so that you can connect more effectively through personalized engagement.

Increase donor loyalty and lifetime giving by Understanding and Addressing their priorities.

Drive Fundraising Efficiency and reduce costs by Automating key Business processes.

These Business Processes include donation, opportunity, campaign, and event management

Experience with the Dynamics CRM SDK and Services (2013, 2015, 2016)

Extensive experience in Testing CRM and backend database.

Experience in interacting with MS CRM database through CRM web service or SQL query.

Experience in developing the business reports using SSRS and Crystal Reports.

Expertise in client side development using HTML, JavaScript, CSS, JQuery, AJAX, ADO.NET and ASP.NET.

Experience in working with Organization Design Server and Storage Design.

Experience in building Web API, Restful services, WCF services using SOAP Protocol

Experience in consuming and publishing Web Services.

Experience in all phases of software development life cycle (SDLC) especially in Analysis, Design, Development, Testing and Deploying of applications with Agile Methodologies.

Expertise knowledge on Object Oriented Programming (OOPS) Concepts including Inheritance, Abstraction, Encapsulation and Polymorphism.

Developed Internet/Intranet based applications with ASP.NET, XML/HTML, JavaScript, CSS, Master pages.

Experience with integration and migration using tools like SCRIBE & KINGSWAY SOFT

Have good experience of SSRS (SQL Server Reporting Services) and SSIS (SQL Server Integration Services), Dashboard customization with complex charts built from SSRS.

Experience in Microsoft Dynamics CRM Data integration towards import/export of data using SSIS and custom application development.

Extensive experience in developing SQL queries and database objects: Tables, Views, Stored procedures, functions.

Experience in developing web applications using .Net Framework, ADO.Net, ASP.Net, C#, JavaScript.

Extensive experience in handling Internet Information Server (IIS), Creating and configuring the virtual directories, map them to physical folders and configuration of the applications for domain authentication, Data Transformation Services (DTS) in SQL Server 2008.

Hands on experience on Dynamics CRM forms customization using JavaScript and integration of CRM with other web/windows applications.

Hands on experience in creating Stored Procedure, Triggers, User Defined Functions, T-SQL, Code optimization and performance.

Experience in developing and integrating SQL Server Integration Services (SSIS) and SSRS into .Net applications.

Experience in using Source Code Control Systems like Team Foundation Server (TFS), Subversion and Git Tortoises.

TECHNICAL SKILLS:

Programming Languages : C, C++, VB, VB.NET, C#, .Net, ADO.NET, JavaScript and SQL

.NET Technologies: NET Framework 2.0, 3.0, 4.0& 4.5, […] C#.NET, ADO.NET, MVC 3 & 4.

Development Tools: MS Visual Studio .NET 2015

Web Technologies: ASP, HTML, HTML5, Java Script, JQuery, Angular JS, HTML5, CSS3, XHTML, DHTML, JavaScript, AJAX, XML and JSON.

ERP/CRM Applications: Microsoft Dynamics CRM 2011, CRM 2013, CRM 2015 and CRM 2016.

Databases: MS SQL SERVER 2012 and lower,MS Access

Operating System: Windows 95 / 98 / NT / 2000/ XP/7

Languages & Scripts: C, C++, C#, JAVA, CSS, JavaScript, Jquery, XML, XSL, XSLT, HTML, VB.NET, T-SQL, PL/SQL.

.Net Frameworks & Others: .NET […] ASP.NET, MVC, C#, AJAX, WPF, WCF, REST, Windows & Web Services.

CERTIFICATION:

G687-1022 Microsoft Dynamic 365 Customization and Configuration(MCSA)

G687-1022 Microsoft Dynamic 365 Customer Engagement & Online Deployment (MCP).

WORK EXPERIENCE

Ford Motors, Dearborn, Michigan

Sr. CRM 365 Developer/Power Apps Developer April 2021- Till Date

Responsibilities:

Integrated MSCRM with Messaging system via WCF services, CRM Plug-in, Custom CRM Jobs

Used excel templates for data imports to and from CRM.

Created multiple Canvas Apps in Power Apps synced with Power Automate.

Developed using ASP.NET MVC4 and C # for the custom web pages, Model layer and controllers.

Configuring D365 applications like Sales, Service, Marketing, Portals, Field Service and Project Service Automation.

Experience in developing new Power Apps model and canvas driven apps as well as enhancing existing apps.

Experience in usage of Source Control and version control tools Team Foundation Server (TFS) and Visual Source Safe (VSS).

Review, analyze, and improve organizational processes related to Microsoft Dynamics BC consulting Services

Involved in complete Software Development Life Cycle (SDLC) with various projects with Microsoft Technologies and as Power BI Developer

Thorough with designing and supporting business processes including Sales, Marketing, Customer Service, Field Service, Financial Service and Project Service in MS Dynamics 365

Executed Incremental refresh in Power BI Reports which brought down the refresh time from 90 minutes to 15 minutes.

Created Canvas Apps with Common Data Service (CDS) to show list of cases assigned to agents to work on, assignment of security roles, teams and skills for agents by Support admin.

Recognized for advancing email, social and inside sales tactics by integrating sponsored content, dynamic content, landing pages, SMS, digital video and direct response in Omni-channel strategies

Created Custom Entities, Custom attributes for individual Business Units in MS Dynamics CRM 365 asper the Business Process.

Worked with Unified Service Desk solutions and unified service desk clients, interface integrations, configuring call centre challenges.

Use Bing Maps API to update address coordinates in the Microsoft Dynamic CRM

Use TFS 2010 for Source Control of Project code.

Created Plug-in and Workflow upon Requirement.

Trained users to Create Reports and Dashboards in Power BI desktop.

Set up new Power BI environment including Power BI Data Gateway and App workspaces.

Experience with On-premise implementation in single domain model, multiple domain model and Single active directory forest, multiple active directory forest models.

Experienced in online version of MS CRM 365 2016, which showed a better advantage of solution deployment.

Used the OData end point to execute Http requests, the protocol implements a RESTful design pattern.

Makita USA.Inc, La Mirada, Los Angeles

CRM 365 Developer April 2017– April 2021

Responsibilities:

Involved in Analysis, Design, Coding, and Testing and maintenance phase of the project life cycle.

Responsible for designing, development, installation and support services of Microsoft Dynamics CRM 365 Application.

Provide technical support to Dynamics GP and CRM 365 users and design ERP/CRM related solutions.

Design & develop Applications for Omni-channel

Use TFS 2010 for Source Control of Project code.

Plan and schedule CRM/GP roll outs, releases and upgrades

Support interfaces to/from Dynamics GP and CRM using standard Microsoft tools, such as eConnect and Scribe.

Strong experience in Power Automate (previously known as Flows) and used multiple connectors to communicate the data between different systems like common data service (CDS), Cognito forms, DocuSign… etc

Worked experience on the source control software packages like Team foundation Server (TFS), and GIT

Created several plug-ins and workflows for enhancing the system and maintain data integrity.

Created custom asp.net pages and configured forms and views for new modules to be added to MS Dynamics CRM 365 system.

Worked closely with the Business team for Requirements gathering, Analysis of the Customer Specifications, Development and Customization of the Application.

Developed using ASP.NET MVC4 and C # for the custom web pages, Model layer and controllers.

Developed Views using ASP.NET MVC4 (Razor), JQuery, and JavaScript.

Consumed the Web API service for WCIS integration.

Experience the CRM 365 team to regular monthly release cycle process.

Developed out-of-box workflows and custom workflows for CRM 365 2015 based on user needs.

Upgrading Microsoft Dynamic CRM 365 2013 to 2015.

Worked on supporting the CRM 365 2015 production environment and resolving the issues for CRM production environment.

Extensively used Advanced Find functionality in CRM.

Developed Fetch XML based Reports using BIDS.

Integrated MSCRM with Messaging system via WCF services, CRM Plug-in, Custom CRM 365 Jobs

Used excel templates for data imports to and from CRM 365.

Functional and Technical understanding of the issues.

Created Organization, Business Units, Teams and formed their relationships.

Created and developed Microsoft Dynamics CRM Custom Web Pages to plug into out-of- the box MS CRM Solution using HTML.

Imported contacts from existing application into MS Dynamics CRM 365using the WCF service.

Developed several client-side extensions using JavaScript, CSS and HTML.

Generated of data from Excel source to CRM using SSIS.

Install, configure, and Manage Dynamics CRM server.

Created several client-side extensions using JavaScript, CSS and HTML.

Cap Metro, Austin, TX

MS Dynamic CRM Developer. Oct 2016 – March 2017

Responsibilities:

Responsible for designing, development, installation and support services of Microsoft Dynamics CRM Application.

Created several plug-ins and workflows for enhancing the system and maintain data integrity.

Created custom asp.net pages and configured forms and views for new modules to be added to MS Dynamics CRM 365 system.

Developed Views using ASP.NET MVC4 (Razor), JQuery, and JavaScript.

Consumed the Web API service for WCIS integration.

Used Microsoft Power BI to enable end users visualize relevant client data which further helped in streamline business processes

Used Team Foundation Server (TFS) as a Version Control.

Experience the CRM 365 team to regular monthly release cycle process.

Developed out-of-box workflows and custom workflows for Dynamics 365 based on user needs.

Upgrading Microsoft Dynamic CRM 2013 to Dynamics 365

Worked on supporting the Dynamics 365 production environment and resolving the issues for CRM 365 production environment.

Extensively used Advanced Find functionality in CRM.

Involved in Dynamics CRM Data Capture, integration, auditing, Data Mapping, Importing Data and creation of interfaces.

Pulled the Data from SQL Server 2012 with CRM from legacy Data sources using SSIS with Kings Way Soft.

Knowledge working on CRM 2016 features like Project Service, Field Service Customer Self Service Portal and Analytics Feature for Power BI Integration, Excel Template etc

Worked closely with the Business team for Requirements gathering, Analysis of the Customer Specifications, Development and Customization of the Application.

Implemented JavaScript to satisfy different Field level customizations along the Microsoft CRMplatform.

Developed IOS Mobile Interface using Resco Woodford CRM module.

Integrated MSCRM with Messaging system via WCF services, CRM Plug-in, Custom CRM Jobs

Used excel templates for data imports to and from CRM 365.

Developed using ASP.NET MVC4 and C # for the custom web pages, Model layer and controllers.

Configuring D365 applications like Sales, Service, Marketing, Portals, Field Service and Project Service Automation.

Experienced in configuring CRM Visualization hierarchy, Rollup Fields, calculated Fields, business process flow, Access Team security settings.

Worked on CRM 365 Dynamics Mobile App provided by Microsoft and customized it using XRM java script.

Experience on Dynamics 365 on premise.

Worked on Server Roles, Disk Sizing and Security Hardening.

Developed Fetch XML based Reports using BIDS.

Used Microsoft Dynamics 365 content pack for Power BI to easily access and analyze data for creating relevant weekly reports for the client

Functional and Technical understanding of the issues.

Created Organization, Business Units, Teams and formed their relationships.

Created and developed Microsoft Dynamics CRM Custom Web Pages to plug into out-of- the box MS 365 Solution using HTML.

Century Link,Monroe,Louisiana

MS Dynamic CRM Consultant Aug 2015 – Sep 2016

Responsibilities:

Created a Custom Batch Job to import Employees Data from Oracle Database to MS CRM Application.

Querying SQL 2008 database for customer production issue resolutions.

Developed dynamic reports using CRM reporting interface and SSRS (SQL 2008 R2 engine) deployed it on the CRM that were used in the application depending on roles.

Provided Road maps for future CRM enhancements

Created Reusable Helpers for JavaScript and Plugins.

Worked on Disk Architecture and Disk Controllers.

Upgrading Microsoft Dynamic CRM 2013 to 2015.

Involved in Development, Unit Testing and Integration Testing of most of the critical modules in this Project

Experience in usage of Source Control and version control tools Team Foundation Server (TFS) and Visual Source Safe (VSS).

Involved in Dynamics CRM data capture, integration, auditing, data mapping, importing data and creation of interfaces.

Imported existing application into Microsoft Dynamics CRM using the WCF service.

Managed extensively JQuery & JavaScript for client side validations and access data within the HTML Controls.

Collected existing infrastructure information including Active Directory, SQL server, Reporting Server instance for implementation of Microsoft Dynamics CRM 2013 system.

Worked on developing and consuming web services using WCF and Web API.

Extensively used XRM Tool Kit for customizing Site Maps, Bulk Record Updates, Bulk Workflow Execution.

Performed data consistency and performance tuning effectively with SQL Profiler, Index Tuning Wizard.

Developed SQL scripts to insert, update and delete data in MS SQL database tables in OLTP environment.

Worked on SSIS integration and SSRS reports.

Major role in the development of the web application using ASP.NET MVC 4.0, C#, Java script.

Customized MS Dynamics CRM 2013 application based on the business requirement.

Developed stored procedures for custom development in CRM

Using Cascading Style Sheets (CSS) for styling web form UI controls.

Used ASP. Net validation controls for validating user input in the web forms.

Experience working on OOB entities, creating custom entities as required and creating the relationships between the entities.

EDUCATION:

Bachelor of Technology in Mechanical Engineering Graduation

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