Charlene Rhodes-Verner

Para-Educator/ Youth/Children/Teen Advocacy, Teacher Assistant

North Highlands, CA 95660

ad2gbx@r.postjobfree.com

+1-916-***-****

I've been told that I am an extremely hard worker, very dependable, with attention to details, works well in groups and independently, and also good under pressure. Compassionate, considerate and caring. I love to learn new things and help as much as possible. Ability to handle confidential and/or sensitive information, very professional, courteous and always smiling with a good personality.

(Letters of recommendation and references available upon request) Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

After School Teacher

Dream Enrichment Classes

January 2023 to Present

Hello,

I’m currently working as am after school teacher with pre-school, first, second, third and fourth graders. I teach art and chess for 2-4 hours a day. I will also teach during summer camp art, chess, early engineering, and coding.

We develop and implement the lesson plan, show videos and discuss the lessons. We have lunch and snack breaks, adhere to the curriculum of the school and company. And much more! PCS/PSR

CVS Health - Redlands, CA

April 2021 to Present

My position entails scheduling specialty medicine delivery to CVS patients. It also entails signing patients up for digital messaging, CVS deliveries of RX, and communicating with medical doctors, nurses, personal attendants, facilities, and institutions, I also make sure of on-time deliveries, new patient enrollments, insurance verifications, and more.

I make sure the patient is content and satisfied with the outcome of their prescription deliveries. I make outbound and take inbound calls from patients, doctors, facilities, hospitals, etc. Registration Specialist Methodist Hospital

Dignity Health - Sacramento, CA

January 2021 to Present

Registration of patients who signed up for COVID shots. 7am-7pm clinics 2 days a week, and 3 days a week I operated hospital databases to access patient records for updating demographic and other information. Instacart Shopper & Delivery Driver

Instacart Shoppers

October 2019 to Present

i shop for customers via the Instacart app and also deliver to said customers. (groceries, alcohol, etc.) Shipping & Receiving Manager

Restaurant Depot - Roseville, CA

May 2020 to September 2020

my position entailed monitoring purchase orders. Getting them ready to transfer from and/or to other stores. Making sure the product is accountable for and exactly what the buyer sent, ordered, etc. Checking that the delivery trucks are scheduled and delivered on time. Making price changes when necessary. checking temp of food, especially seafood. confirming all deliveries, orders,, documents at the end of the day, and those scheduled for the following day. Keeping Inventory of all invoices, deliveries, money transactions, etc.

Daycare Assistant

Aprils Daycare - Sacramento, CA

December 2019 to March 2020

Welcomed children into classroom, organized classroom and work for the day, Monitor children during class and play time. Assisted with lunch set up and clean up. Printed color sheets. Assisted on trips. Uber Driver

Uber - Sacramento, CA

November 2019 to January 2020

Picking up customers and delivering them to their destinations using the Uber app and gps system. Principal Access Rep

U.C. Davis Medical Center - Sacramento, CA

August 2018 to September 2019

• directly responsible for activities related to the completion of registration. Reception, registration, insurance verification, payor notification, authorization verification, checks in new patients at healthcare facilities, and also provides facility and billing information. ... also responsible for patient information intake and ensuring this information is readily available for Doctors and Nurses. Professional and positive demeanor.

Employing excellent customer service skills, a positive patient experience throughout the registration process. Primary duties include:

a) Appropriate patient identification, b) Collecting accurate and thorough patient demographic data, c) Obtaining insurance information and verifying eligibility and benefits, d) Determining and collecting patient financial liability and e) Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance. The Patient Registration Representative adheres to the organizations policies and procedures for resolution of patient financial liability. Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities

• Basic Computer Skills

• Proficiency in Microsoft Office

• Attention to Detail

• Written, verbal and interpersonal communication skills

• Organizational Skills

• Ability to multitask

Admitting Representative

Sentara Healthcare - Woodbridge, VA

April 2017 to July 2018

I am the first person the patient sees upon entering the emergency room. I register the patient using 2 identifiers. Set them up a chart if they do not already have one. Make sure patient is informed of their rights and responsibilities (HIPPA Agreement) and offer each a copy of their HIPPA agreement, Make an identifying bracelet for each patient with medical record number as well as name and date of birth. This enables them to be treated and given medicine, also the nurses and rds use it to identify the patient. Print labels to be used for meds, tests, etc., face sheet on each patient, checking to be sure demographics are up to date and correct, current rd, next of kin, emergency contact, etc. Have each patient sign a consent for treatment form. Collect insurance information. update demographics and any other change and note them in patients chart. make a copy of I.D., medical insurance, passport, rd orders, legal info for car accidents etc. Have compassion, and be caring, attentive to details. I operated several programs in the computer such as EPIC, HBOC, Hyperspace, Relay, Front Desk, Reflection Section 1 & 2. Performed a medicare Questionnaire (MSPQ) on the patients that require it, bill insurance accordingly after attaching to chart, get copay also prior to patient being discharged. Provide quality, compassionate care to each patient. Greeted vendors, doctors, directors, visitors, etc. Handled specimen pic-ups, inter office mail delivery, sorted employee mail, end of month files, inventory of supplies, prepared hospital flyers, pamphlets, handouts for patients, operated portable and stationary computer with patient charts, scanners, copiers, fax machines, laminators, printers, manages files electronically and paper. end of month audits on all paperwork and employees

Cashier/Food Preparation

Service Source/Quantico Marine Base - Quantico, VA February 2017 to April 2017

Worked in Quantico Marine Base Mess Hall as Cashier, Collecting meal cards, cash and debit card payments for breakfast, Lunch and dinner. Prepped food and drinks for serving to Marines. Cleaned dining and serving areas, tallied cash and logs at the end of each shift. Front Desk Receptionist

Extended Stay Hotels - Springfield, VA

October 2016 to April 2017

Handling reservations for rooms. Collecting payments via cash, debit cards, and checks. Keeping logs of guests, maids on duty, rooms cleaned/dirty, dish washing, managing multi line phones, sending/ receiving faxes, sorting and informing guests of mail, washing hotel laundry, preparing dish packages for rooms for long term guests, setting up continental breakfast in lobby and breaking it down, cleaning outside perimeter of hotel as well as inside, preparing coffee,making room keys for guests, offering hotel deals, packages and options for savings, resolving guests complaints/disputes/inquires, etc. end of day reports, operating hotel system in computer, managing paperwork, logs, lists and counting money at the beginning and end of each shift.

Executive Assistant

STRATEGIES TO EMPOWER PEOPLE - Sacramento, CA

August 2001 to November 2006

*working with development disabled adults (deaf, blind, and hearing)

* Open/close facility

* operation/maintenance of computers and office equipment

* greeting/assisting customers, vendors, clients and visitors

*personal attendant to some clients

*assisting some clients with day programs, school, jobs, and to help them to help themselves become more self sufficient.

* general offices duties and scheduling

* co editor of company monthly newsletter

* research

Library Assistant GS-1

Chinn Park Library - Woodbridge, VA

October 1992 to August 1994

Performed a variety of clerical and technical support duties. Typical duties sorting mail; shelving materials; charging and discharging materials; searching and retrieval; processing inter library loan requests; assisting users and staff to locate

materials; assisting in collection, preservation of receiving, unpacking, sorting, packing, and delivering materials; maintaining circulation records; coordinating collection duties for overdue materials; cataloging of materials; working directly with vendors; responsibility for the security and supervision of the facility during evening and weekend hours; providing quality customer service to patrons, guests and vendors, etc.

Apartment Manager

Rainer Leasing

January 1984 to September 1986

Marketing/ Advertising the available rentals, arranging open houses, collection rent, handling late night emergencies (leaks, sewer issues, nose complaints, etc.), upkeep and maintenance of landscaping, arranged a gate around the complex for renters safety, multi line phones, opening/ closing office, Applications for rentals, filing, evictions, record keeping, community events Education

GED @ Winterstein Adult Education in Public Speaking, Literature, Writing Fiction

Highlands High School - Sacramento, CA

1977 to 1981

Skills

• Microsoft office (10+ years)

• Powerpoint (2 years)

• Internet Research (10+ years)

• Community Outreach (10+ years)

• File Maintenance (10+ years)

• Typing (10+ years)

• Food Prep (10+ years)

• Food Service (10+ years)

• Hospital Computer Programs (3 years)

• Epic (2 years)

• Relay, HBOC, Intersession I. II. (2 years)

• 10-Key (4 years)

• Data Entry (10+ years)

• Community Outreach (10+ years)

• Filing

• Customer Service Skills

• Scheduling

• Billing

• Receptionist

• Clerical

• Inventory

• Microsoft

• Management

• Microsoft Word

• Organizational Skills

• Outlook

• Developmental Disabilities Experience

• Insurance Verification

• Adult Education

• Multi-line Phone Systems

• Personal Assistant Experience

• Facilities Maintenance

• Medical Billing

• HIPAA

• Medical Terminology

• Medical Office Experience

• Public Speaking

• Medical Records

• Medical Scheduling

• Medical Coding

• English

• Curriculum Development

• Classroom management

• Childcare

• Leadership

• Property management

• Customer service

• EMR Systems

• Teaching

• Computer literacy

• ICD-9

• Restaurant Management

• Operating systems

• Front desk

• Administrative experience

• OSHA

• Section 8

• Experience with children

• Data collection

• Computer skills

• Health information management

• Sales

• Microsoft Publisher

• Retail sales

• Windows

• Crisis intervention

Certifications and Licenses

CDL

Driver's License

May 2021 to May 2027

Food Handler Certification

Para-Educator

September 2023 to 2023

Teaching assistant in several schools in the following areas: Greenhaven/Pocket area, Natomas, Elk Grove, Sacramento and North Highlands. Also organized a program for victims/survivors of human trafficking.

Assessments

Home health aide skills — Proficient

October 2020

Providing care to patients in a home setting

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

I've worked in Community Outreach for a number of years with assisting victims of Human Trafficking, homeless, alcohol and drug addicted women, gang members, developmental disabled adults, after school programs with children elementary and preschool, autistic children as a behavior specialist in their homes, and also with runaways. I research and update community programs, connect individuals with the appropriate program, follow through on their accomplishments and progress. I've networked with different programs for children and teens. I've also managed a 100+ apartment complex. Applications for rent, rent collections, maintenance supervision, open houses, marketing, also implemented a security gate being placed around the property.

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