Customer Service Sales Associate

Jonathan Arocho

**** ***** *** ***, ******, GA **019

Cell: 404-***-**** (Text or Call)

Email: *********@*****.***

Objective- To acquire a position in a company where I can utilize my work knowledge and skills to their maximum potential and grow within a company and colleagues. I want to use my 8 years of multiple forklift experience to become a positive, professional and respectful addition to a companies team. (8yr experiance on stand-up and sit-down forklift, Reach lift, Cherry picker and electric pallet jack) Experience (starting from the beginning of my work years)

• Company Name: Arocho’s Gutter & Auto Repair

-Work number: 770-***-****

-City: Lawrenceville State: GA

-Dates Employed: January 2010 – Part time current

Responsibilities: For the first couple years I trained with my father installing and repairing gutters. Then I became a sales associate for Arocho’s Gutter and Atlanta Gutter Experts which are both family businesses. My job title was Sales Associate and Installer. Once there were enough crews for the gutter businesses, my father opened his Auto repair and detail shop. My responsibilities there were to deliver and pick up certain parts from other dealers. I was also in charge of the car wash and detailing, I would always make sure we had the best products available and was never to run out halfway through a wash. I learned an outstanding amount of auto care and parts knowledge.

• Company Name: Old Navy/GAP inc.

-Work number: 678-***-****

-City: Lawrenceville State: GA

-Dates Employed: May 2012- August 2013

Responsibilities: Providing great customer service, assuring customer satisfaction, make sales and logistics.

• Company Name: Atlanta Gutter Experts

-Work number: 770-***-****

-City: Buford State: GA

-Dates employed: 2010- 2016

Responsibilities: Managing the employees, ordering and picking up material, assuring customers were 100 percent satisfied by giving customers estimates on gutter systems for their homes and providing a great customer service experience, selling jobs and product, installing gutter systems when needed. This business was a branch off company from my father’s main business owned by my brother and due to high supply and demand in different areas of Ga we decided to split business according to location of customer to better assist and complete jobs in a timely manner.

• Company Name: Bahama Breeze

-Work number: 770-***-****

-City: Lawrenceville State: GA

-Dates employed: January 2013- August 2013

Responsibilities: Providing great customer service, assuring customer satisfaction, and seating guest.

• Company Name: Wika LP

-Work Number: 1-888-***-****

-City: Lawrenceville State: GA

-Dates employed: March 2013 – October 2016

Responsibilities: This position was the beginning of my fork lift knowledge. My duty Unloading merchandise from trucks using a forklift (Licensed) and inputting product information into the logistics system. I also used stand up and sit-down forklifts, electronic scooters, cherry pickers and scissor lifts. I did material handling and inventory control.

• Company Name: Under One Roof

-Work number: 770-***-****

-City; Suwannee State; GA

-Dates Employed: Seasonal/At my convenience.

Responsibilities: Traveling via car to various states such as Texas, Orlando, New Orleans, and etc to set up booths at trade shows. Once we reached our destination, we unloaded the rolls of carpet off the truck and place them at the proper location. We lay out the booths carpet and assist the clients with setting up their booth design such as banners, TV’s, towers, special designed tables and furniture that needs assembly. Once the convention show was over, we dismantled our booths and rolled the carpets back up and loaded them back to the truck. I oversaw completing booths and making sure all the booths are complete and to the clients liking.

• Company Name: Wurth

-Work number: 770-***-****

-City; Gainesville State; GA

-Dates Employed: 2018-2019

Responsibilities: Picking different orders off a scanner/computer such as several different nuts and bolts. Assured every order has the correct part order and amount. Used scale to count large amounts before storing order into basket. Every order printed out a work order label describing amount, part order number, information regarding that certain order that was to be place on the basket for the client. A cherry picker is what I used to gather all orders on low shelves to high shelves. Once the work order completed, I would stage baskets neatly and specifically in correct pallet location to be sent out. Used stand up and sit-down forklifts, electronic scooters, cherry pickers mostly and scissor lifts

• Company Name: Atlanta’s Best Gutter Cleaners (Offered letter of recommendation)

-Work number: Brad Ladner 678-***-****

-City; Lawrenceville State; GA

Responsibilities; Load up work van with whatever material and tools needed for the jobs of that day. Once we arrive to the destination, I gas up the back pack blowers and set up the ladder, climb to the very top of the roof, toss the rope to the gutter cleaner and I would safely rope him around the entire house as he cleans out gutters and downspouts. Once roof gutters, and downspouts are cleaned out; my next duty was to load the ladder back up and start ground clean up. Company name: Web industries

•Work number and supervisor: Gerald +1-678-***-****

•City: Lawrenceville

•State: GA

•Employed: 2019-2022

•Responsibilities: I was mainly on the stand up and reach forklift loading and unloading large and heavy equipment that were set on different sized pallets depending on the product. Then From unloading I would take the products to the correct freezer and rack inside the freezer. I would also prep orders so they can be ready to be put into the right Machine and worked on.

• Company name: Americold

• Supervisor: Bob +1-678-***-****

• Address: 1680 Candler Rd

• Gainesville, GA

• Employed: 2022-2023

• Reason for leaving: family emergency

• Responsibilities: I would used a reach fork lift to transfer frozen pallets of meet from the dock into the freezer. I had to make sure that I am locating the pallet in the correct location and isle. It was a very challenging but great experience. I learned how to better handle very heavy frozen loads and locating them in these narrow, tight spaced racks where you first had to load the back wall from top to bottom and so on. Skills & Strengths

• 8 years’ experience with stand up, sit down forklift, scissor lift, cherry pickers, electric pallet jacks, and some Boom lift experience gained through out years of different trades and warehouses. .

• Bilingual (Spanish/English). I can write, speak and read both languages fluently.

• OSHA knowledgeable and construction regulations just became a habit.

• Very sociable and a friendly team player.

• Outgoing personality and people say it is easy to like me,

• Calm demeanor so I never have any issues or problems with any fellow team members.

• Great team leader once applicable and given the opportunity and the proper training.

• Once I know what to complete, I will complete any task using everything I know, determination, think about any possibilities for the task, and finish the task with confidence and exceeding expectations,

• Respectful of authority and towards fellow colleagues.

• Organized, diligent, and punctual.

• Confident about my work ethic.

• Up to 7 years of construction and customer service experience.

• Up to 4+ years of warehouse duties such as operating cherry picker, forklift, electric pallet jack, pallet jack scooter, scissor lift, etc.

• Once taught correctly, I will excel.

• Positive energy and well-motivated.

• Great with following directions and accomplishing my tasks.

• Great with my hands, I’m familiar and can knowingly use almost 88% of the power tools. I helped my father remodel our entire house. A bit of s handy man. Summary

l graduated from Berkmar High School in 2013 and completed 2 years of college and plan on soon getting started with online classes to complete college. I value and live by honesty, respect, and progression. With my work experience I can be a great asset for the company, and I can assure quality work along with consistency. I am looking for a full-time job with as many hours available (40+). Enough so being a single father won’t be so hard. I am available to work Monday- Saturday and easily available on short notice. I’m looking for better opportunities and stability. With my intentions to grow and pursue a career, I am confident that I will be a beneficial addition to the company. I’m not a convicted felon nor in the process of any hearing. I consent for any background check. I am legally eligible to work in the U.S. I am a U.S citizen, born and raised. I am 25 years old, very strong, a fast learner, hard worker and smart. Also, I am a father of one son- Joriel Arocho Born 10/19/17. I strive to learn and always use each minute to progress in any of my motives and life.

Contact Information

• Jonathan Arocho (Cell): 404-***-**** (Call or text)

• Email: *********@*****.***

• Home Address:1700 Burnt oak Way, Dacula, GA 30019

• Emergency Contact: Ismael Arocho (Father) 770-***-**** (call or text)

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