Miles Keller

361-***-****

Aransas Pass, Texas **336-8964

ad2gar@r.postjobfree.com

PMP 330843 (Project Management Professional)

Lean Six Sigma black belt UD-11061

CSM 792446 (Certified ScrumMaster Scrum Study)

https://www.linkedin.com/in/miles-keller-44abb2b/

Overview

Successfully managed a diverse portfolio of complex projects from initiation to completion, adhering to project timelines and budgets.

Negotiated with vendors to secure the best resources and services for project implementation.

Worked closely with internal teams and external partners to ensure the successful delivery of projects.

Developed and maintained effective working relationships with stakeholders from various business units.

Implemented Agile and Scrum methodologies to enhance project efficiency and collaboration.

Utilized PM tools such as JIRA, Confluence, and MS Project to facilitate project planning and tracking.

Achieved the completion of projects within the specified scope, time, and quality standards.

EXPERIENCE SUMMARY

• Experienced Azure Solutions Project Manager, specializing in build, setup, and data migration. Skilled in managing migrations, analysis, and data warehousing. Focuses on high-level strategy, architecture, and infrastructure of middle-tier services, back end, and automated processes. Managed the setup of ADO for data migration to Azure.

• Managed Data Engineers, Analysts, and DBAs with a broad focus including data modeling, ETL, data marts, and data warehousing. Worked with Oracle, IBM, and major data warehousing technologies. Oversaw reporting and strategy for ADO.

• Project Management Professional (PMP) with 25+ years of experience supporting projects for Fortune 500 clients. Skilled in budgeting, manpower, scheduling, and delivery management for projects ranging from 25 million to 105 million across diverse industries.

• Experienced in developing Project/Program Management Offices (PMOs), methodologies, templates, and Risk Management. Knowledgeable in Enterprise Governance, Risk & Governance, Enterprise Information Security, Cyber Risk, Audit, and Compliance.

• Expertise in Enterprise Information Technology. Certified Scrum Master with Agile development experience. Proficient in work breakdown structures, project/program/service support, and delivery management.

• Skilled in issue identification, management, and mitigation. Utilizes change control, monitors project metrics, conducts variance analysis, and analyzes project plans and schedules for tracking deliverables and milestones.

• Creates strategies, develops ad-hoc and progress reports for PMO and management, monitors overall project and portfolio performance, and maintains consistent processes and quality assurance.

• Excellent knowledge of applications, systems, tools, and processes used in companies. Recommends tools and processes to cut costs, improve quality, and shorten time to market.

• Experience in developing, testing, implementing, supporting, and delivering Microsoft .Net, Java, Oracle applications, and others using Agile and SDLC methodologies.

• Developed and supported various project/program plans, organizational charts, requirements management, scope plans, time management plans, budget analysis, quality plans, resource management plans, communication plans, and risk and issue identification.

• Proficient in Microsoft ADO, Smartsheet, Oracle Primavera Cloud, MS Project and MS Project Server, IBM Rational tool suite, and Google Analytics.

• Managed nationwide and international projects. Advised senior managers during project selection, initiation, planning, execution, monitoring, controlling, and closeout.

• Worked with PMO to develop, support, and sustain policies and processes. Liaised with upper-level management regarding project status and progress.

• Managed complete build and migrations of Azure and AWS.

TECHNICAL SKILLS:

• Program Manager with deep expertise in Data Migrations, Azure Data Factory, and ETL methodology for complete processing of data extraction and transformations.

• Used Azure Data Factory extensively for ingesting data from different source systems.

• Project/Program Manager, Change Management, Scrum Master, .NET applications Scrum Master, Lean Six Sigma Black Belt, Business Analytics, Technical Troubleshooting, Software Requirements Quality Assurance, Application Design, Team Development, Internal Controls, Project Budgets, Project Resourcing, Project Reporting, Power BI, MS Projects, Azure DevOps, Jira, Smartsheet.

• Experience leading global IT projects across multiple business entities.

• Project Management: 20+ years, Program Management: 15+ years, Agile: 15+ years, Scrum: 15+ years, DevOps: 15+ years, Lean Six Sigma: 15 years.

• Experience in estimating and budgeting management skills of ERP Systems, preferably Oracle.

• Experience in manufacturing environments, banking, finance, medical, and many other fields.

• Expert-level knowledge of Change Management: 15+ years, Leadership/Management: 30+ years, Requirements/Test Cases: 20+ years.

• Expert in loading steps for corporate-wide ETL solutions.

• Experience managing teams, Mergers & Acquisitions: 10 years, Software Development Life Cycle (SDLC): 25+ years, Active Directory: 20+ years, JavaScript, SQL, PowerShell: 15+ years, Application Development: 15+ years, IIS: 25+ years, Microsoft SQL Server: 25+ years, Computer Networking: 10+ years, Microsoft SharePoint: 25+ years, Microsoft Windows Server: 25+ years, Enterprise Software: 25+ years, Operating Systems: 25+ years, AWS/Azure: 15+ years, APIs: 25+ years, User Experience (UX): 25+ years, Disaster Recovery: 25+ years, High Availability: 25+ years, and associated methodologies, techniques, metrics, processes, and approaches per PPM.

• Knowledgeable in all aspects of ITIL management and coordination.

• Provide oversight of Systems Engineering and EUC services to support manufacturing, engineering, maintenance, facility operations, and admin staff in assigned areas. Documents configure, implement, and troubleshoot process control systems.

• SAP System/Integration/Solution Architect.

• Agile Training of both customers and contractors.

EDUCATION:

Bachelor’s Degree in Computer Science, University of Incarnate Word. Completed 2001

TRAINING:

Obtaining certifications in project management, agile methodologies, and process improvement has greatly enhanced my skills as a project manager. Here's an overview of the three certifications mentioned above: PMP (Project Management Professional), CSM (Certified ScrumMaster), and Lean Six Sigma.

CERTIFICATIONS

PMP 330843 (Project Management Professional):

The PMP certification is globally recognized and demonstrates your knowledge and expertise in project management. It is offered by the Project Management Institute (PMI). To qualify for the PMP certification, you must meet specific educational and professional experience requirements, including a certain number of hours leading and directing projects. The PMP exam covers project initiation, planning, execution, monitoring and controlling, and closing. It emphasizes best practices and industry standards in project management.

CSM 792446 (Certified ScrumMaster Scrum Study):

The CSM certification focuses on agile project management methodologies, specifically the Scrum framework. It is offered by the Scrum Alliance. Scrum is an iterative and incremental approach to managing projects, particularly in software development. As a Certified ScrumMaster, you will learn how to facilitate team collaboration, plan and execute Scrum projects, and support Scrum principles and practices.

Lean Six Sigma black belt UD-11061:

Lean Six Sigma is a methodology that combines Lean principles, aimed at eliminating waste and improving efficiency, with Six Sigma techniques, focused on reducing variation and defects in processes. Lean Six Sigma certifications are offered by various organizations, including the American Society for Quality (ASQ) and the International Association for Six Sigma Certification (IASSC). These certifications are available at different levels, such as Yellow Belt, Green Belt, and Black Belt, each indicating a different level of proficiency and expertise.

By combining the knowledge and skills gained from these certifications, has helped me effectively manage projects using best practices, agile methodologies, and process improvement techniques. Each certification provides a unique perspective and set of tools that can contribute to your success of a project.

certification alone is not enough to become a proficient project manager. Practical experience, continuous learning, and the ability to adapt to different project environments are equally important and I practice all of these.

Projects while working for Cognizant

Most where fixed price.

PROFESSIONAL EXPERIENCE:

Cognizant, Oct 2010 - Jan 2023

Senior Project and Program Manager

Cabot PMO Office Setup, ADO Setup, and Project Management and Scrum Master Role - Cognizant Project, Jan 2021 - Jan 2023

Roles & Responsibilities:

Established program governance and PMO role, defined operating model, set standards for project management capabilities, certifications, and qualifications for Project Managers, success measurement criteria, methodologies, and tools.

Developed high-performance Data Ingestion Pipelines using Data Factory and Azure Databricks from multiple sources.

Summarized and reported overall program progress, monitored and reported project status, nurtured project management practitioners, and shared industry best practices.

Assisted Cabot with workload overload and documented project workflows.

Managed 5 software projects, providing leadership to initiate, manage, and implement an Enterprise Data Management System.

Tracked hours and schedules for all T&M Projects until the end of the fiscal year, and automated reporting as much as possible.

Served as Scrum Master, managing ADO for various .Net applications, coordinating the rollout of software to production plants globally, and overseeing the design and setup of SAP.

Helped the organization achieve new performance accuracy through data management, managed issues, risks, and dependencies, developed mitigations and resolution plans, and collaborated with service delivery leaders to take corrective action when necessary. Established PMO organization structure, managed hiring and staffing requirements.

Provided team leadership to Project Managers, ensuring timely delivery of projects/programs within scope and budget. Set annual performance targets, conducted performance reviews.

Delegated work to Project Managers and Subject Matter Experts, set up and ran complete Agile teams, and provided training.

Managed assessment, connection to M365, and upgrade of End User Computing (EUC).

Led business process design and architecture across all process areas.

Managed business requirements and solution design.

Oversaw end-to-end SAP design, working with functional and technical teams to ensure correct setup within SAP and external systems.

Orchestrated testing and conversion activities.

Managed large migration projects to Azure.

American Airlines - Cognizant Project, Mar 2019 - Jan 2021

Senior DevOps Program Manager and Scrum of Scrum Master

Roles & Responsibilities:

Main project: Crew and pilot system to track crew availability and verify pilot qualifications for open flights.

Managed teams to set up a new DevOps environment following best practices, oversaw product release process for 3 major applications, and implemented Lean processes to reduce release time.

Worked with offshore team to automate release process using Jenkins and Microsoft GitHub, and provided training on release testing.

Managed Value Stream Mapping of 3 .Net applications.

Assisted with solution architecture using appropriate subject matter resources and workstreams.

Conducted large migration projects to Azure.

PepsiCo - Cognizant Project, Jan 2018 - Mar 2019

Senior Program Manager and Scrum of Scrum Master for Frito Lay and PepsiCo merger

Roles & Responsibilities:

Managed multiple teams and project managers, executing automation projects, and overseeing testing teams and programmers.

Synthesized information, visualized data, and tracked project progress using Microsoft Project, MS Visio, and Azure DevOps Boards. Imported data efficiently using T-SQL queries from Azure Data Lake store to Azure Synapse.

Managed cross-functional projects, building and maintaining relationships with department heads and aligning projects with company deliverables, milestones, and KPIs.

Responsible for testing and fixing bugs of a monitoring application in which a user can create, start, stop, or delete spark clusters in Azure Databricks.

Implemented applications, tools, and processes to improve efficiency for end-users and data management. Managed third-party involvement in projects.

Provided effective decision-making and a sense of urgency, identifying and resolving project roadblocks and barriers.

Developed and documented best business practices and processes, including Master Data Management procedures.

Analyzed project progress through metrics and analytics. Assisted with scope, implementation, technical design, and deployment of deliverables.

Presented project progress reviews to executive leadership and stakeholders. Used Oracle Primavera for standardized Planning & Scheduling work processes. Implemented Scaled Agile Framework® (SAFe®).

Managed large migration projects to Azure.

7-Eleven POC Upgrade - Cognizant Project, Apr 2017 - Dec 2018

Senior Program Manager

Roles & Responsibilities:

Program Manager for 7-Eleven's new POS system software, hardware, and satellite link upgrades. Coordinated store upgrades and managed training for Point-of-Sale and Store Manager.

Managed Agile teams and provided training for working in an Agile environment.

Conducted migration projects of company inventory applications to Azure.

Walmart - Cognizant Project, Mar 2016 - Mar 2017

Senior Program Manager

Roles & Responsibilities:

Program Manager for new vendor software, using ADO and Agile to upgrade software. Managed installation of Walmart hardware and software to track inventory and sales at vendor sites. Scheduled vendor deployment order and time at each location.

Managed subcontractors' work and oversaw design and setup of SAP.

Managed budget, manpower and schedule.

IMF International Monetary Fund - Cognizant Project, May 2015 - Jun 2018

Senior Program Manager and Scrum Master

Roles & Responsibilities:

Configured and upgraded the On-Premises Data Gateway between various data sources like SQL Server and Azure Analysis Services and Power BI service. Utilized ADF for data migration.

Set up ADO and trained programs on Agile ceremonies.

Ensured strategic alignment and integration across operational projects/programs. Built effective reports using automation tools for management.

Managed project requirements, implementation, and partners' adherence to timelines and budgets.

Managed SDLC projects using Agile and waterfall methodologies.

Developed and documented best practices for data management and technical processes.

Presented weekly program status reports to the Enterprise Data Management Director. Organized interdepartmental activities and held departments accountable.

Led technical design and deployment documents. Participated in business planning and assigned and monitored team members' work.

Created and reviewed project plans, managed procedures, staffing requirements, and available resources.

Reviewed status reports, modified schedules or plans as required, and prepared project reports and timelines for management. Provided technical advice and resolutions, ensuring compliance with regulatory requirements.

AXAXL Joint Effort by the 2 Companies that Make the Flu Vaccine - Cognizant Project, May 2013 - Aug 2015

Senior Project Manager

Roles & Responsibilities:

Led Scrum of Scrum teams to migrate applications from a private data center to Azure and AWS. Managed the move of all servers and applications, including Exchange, Custom applications, SharePoint, Active Directory, and Power BI.

Used automation tools to generate reports faster and more accurately. Managed onboarding and reporting internally and to the customer management team.

Worked closely with Middleware and database teams to ensure performance testing environment POC.

Arranged daily standups with business teams and stakeholders. Served as Scrum Master using ADO for various .Net applications.

Resolved business issues and complaints according to professional standards.

Maintained organizational goals in architecture maintenance.

Conducted process audits and supported ITIL process owners.

Improved process quality in coordination with team members.

Maintained and updated customer business issue maps.

KCI, a 3M Company - Cognizant Project, Nov 2012 - May 2013

Senior Project Manager and Scrum Master

Roles & Responsibilities:

Program Manager for KCI to O365 and Azure migration project. Managed teams to configure Intune, SharePoint, and Exchange. Upgraded on-prem servers to 2016 and migrated AD from KCI to 3M. Set up Azure AD and moved SQL servers to Azure.

Served as Scrum Master for Agile teams, upgraded applications to run on 2016 in Azure, and decommissioned on-prem servers and VMware farm using the waterfall method.

Completed the project two months ahead of schedule. Provided training on Agile methodologies.

Reported project status to management and the PMO office.

Managed budget and coordinated team member onboarding.

Managed other projects under Cognizant Technology Solutions.

Other projects worked on as a Project manager or Program Manager or Scrum master while at Cognizant:

Levi Strauss & Co., AVEVA Group plc, Eriks N.V., Fisher Scientific Company L.L.C., International Flavors and Fragrances, Emblem Health, Unum, Voya Financial, Seqirus UK Ltd, PSEG Services Corporation, Jabil Circuit, Inc., Jafra Cosmetics International Inc, Victory Capital Management Inc, Ultimate Medical Academy, Standard Insurance Company, Takeda Pharmaceuticals U.S.A. Clear Channel Communications, Inc, IHS Inc., CUNA Mutual Group, Celgene Corporation, Ace Hardware Corporation, Hoag Memorial Hospital Presbyterian End of Cognizant

Helix Energy Solutions Group

Mar 2009 to Sep 2010

Senior Project Manager

Roles & Responsibilities:

Managed international offshore energy services that provided specialty services to the offshore energy industry, with a focus on well intervention and robotics operations.

Managed BP oil spill robotics and press information-led management of services and methodologies critical to maximizing production economics. managed services that covered the lifecycle of an offshore oil or gas field

Project Manager of services primarily in Deepwater in the Gulf of Mexico, Brazil, North Sea, Asia Pacific, and West Africa regions. the services are segregated into three reportable business segments: Well Intervention, Robotics, and Production Facilities

Led services for Sub-Sea Cable Burial and Seabed Clearing Services for Offshore Renewable Energy

Planergy International Inc. Energy management, consulting, and energy demand-side management services was an XCEL ENERGY INC. Subsidiary

Sr. Field Manager

Jan 2003 to Sep 2009

Roles & Responsibilities:

Energy management, consulting, and demand-side management services managed teams to help Xcel energy’s large customers reduce their energy usage and costs while maintaining or improving their level of service.

Energy management: I managed to analyze energy usage patterns and identify opportunities to reduce energy waste or improve efficiency. This included conducting energy audits, developing energy management plans, implementing energy-efficient technologies, and monitoring energy usage to ensure ongoing efficiency.

Consulting: provided expertise and guidance to Xcel Energy’s large customers to help them reduce their energy consumption and costs. That includes advising on energy procurement strategies, analyzing energy bills to identify cost-saving opportunities, and recommending energy-efficient technologies and practices.

Demand-side management: introduced customers to new technologies to manage energy demand during peak periods. Demand-side management services included load shedding (i.e., temporarily reducing energy usage during peak demand periods), implementing energy storage solutions to shift energy usage to off-peak periods, and encouraging customers to reduce their energy usage during peak demand periods.

Overall, we were tasked to help large customers reduce their energy costs, improve their energy efficiency, and contribute to a more sustainable energy future.

Robbins Gioia - Government contracts

Jan 1997 to Sep 2003

Senior Project Manager

Roles & Responsibilities:

Relationship/Project Manager Managed large SDLC software projects for government projects and for Army and DoD for two key processing departments.

Provided operational and functional support for web front-end applications and network infrastructure of Top-Secret applications, researched, and analyzed technical issues reported by customers, business, and technical teams.

Managed code deployment releases, bug fixes, enhancements, and business requests for web front end applications including the Pre-order and Post-order process flows.

Robbins Gioia - Project for DoD

Roles & Responsibilities:

Responsible for defining program goals for individual projects related to Government production, ensured projects were effectively resourced and managed relationships with a wide range of groups, including all internal and external project contributors.

Responsible for managing the work of consultants, allocating and utilizing resources in an efficient manner, and maintaining a cooperative, motivated, and successful team

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