Aditya Sharma

*** ******* *****,

Whitby, Ontario L1P 0M7

Cell Phone: 647-***-****

Email: ad2ga7@r.postjobfree.com

CAREER OBJECTIVE

Experienced team lead with extensive experience in management, operations and Administration. Seeking a position in an established organization that will provide with the opportunity to implement training and experience and allow to make a meaningful contribution.

SKILLS

Process design and implementation.

CRM database, Joomla, E-Learning (LMS), and eCommerce.

Business Administration, Accounting, Budget, Variance, Activity and Operations reports.

Software Testing – Automation/Manual, troubleshooting and diagnostics.

Proficient in Microsoft Suite, Office 365, Database Management, Salesforce, Windows.

Design business requirements (BRD), forms, correspondence, and reports.

Employee evaluation, team building, leadership, and mentorship.

Continuous process improvement and team enhancement.

WORK EXPERIENCE

Real Estate Council of Ontario

Audit & Inspections (Inspector) March 2023-Present

Investigating formal complaints by examining the trade record sheets, bank statements, trust ledger, term deposits and all other related statements in order to perform reconciliation of the broker’s trust account and establish trust liability.

Checking general bank account and other related or corporate accounts and records to determine financial difficulties or misuse of trust funds.

Provide all necessary administrative functions as a result of any inspection or investigation, including preparing correspondence, detailed reports of inspections, and recommendations for action.

Give evidence at tribunal hearings or in court.

Provide interpretation and assistance to the registrants and other individuals by providing information, clarification, and guidance on compliance policies and procedures.

Identify and report on ongoing inspection problems, providing assistance to investigators as they conduct investigation, maintaining an up-to-date awareness of legislation and inspection methods and an awareness of deceptive practices.

Toronto Regional Real Estate Board

Lead Coordinator, Professional Development Sept 2017–March 2023

Vetting all incoming course proposals, ensuring appropriate and up-to-date content and a fair and unbiased selection process.

Oversee the functionality and utilization of the professional learning management systems, including facilitate enhancements to and resolve any functionality issues related to existing systems, and any new platforms.

Enter schedules, provided by the Senior Manager for Professional Development, into the database for Member registration. Transfer these schedules into the Paper calendar and Google calendar, which is accessible to all Professional Development Department staff. This includes all seminars, workshops, designations, hands-on training, and Brokerage Outreach.

Assess course attendance levels and determine if course cancellation is required, including coordinating cancellation notices to course registrants and internal staff.

Preparing speaker contracts and confirmations, Speaker reminders prior to every session, and maintain/update course catalogue/speaker bios.

Ensure formatted, up-to-date, course materials and stock for all courses are maintained in order to fill demand. This includes liaising with the speakers to acquire necessary changes to the material and then updating the material accordingly.

Submit all updated and formatted materials to the Manager, Copy Editing for proofing before printing once proofed.

Track completion of all mandatory professional development education within required timelines for all new TRREB members to ensure that the TRREB Orientation program requirements have been fulfilled, notify appropriate staff of any non-compliance.

Work with communication staff to develop strategic marketing and communication activities to advertise and promote courses to the membership to increase the results of professional development department initiatives.

Developing, managing, and tracking the department budget in conjunction with the Finance Department and the senior manager, Professional Development.

Supervise, direct and evaluate the performance of support staff.

Competitive Careers Pvt Ltd April 2016-June 2017

Administration Manager (India)

Contributing to the planning and review of office services and setting priorities and office service standards.

Working closely with Admission and Counseling Team to educate them about changing Admissions and Student Visa (Immigration) Rules.

Ensure that all of the information provided by the client is accurate and correct, preparing and checking all legal documents before filling application.

Liaising with Professionals to coordinate office business and to facilitate resolution of problems.

Ensuring work complies with relevant government legislation, policies and procedures.

Coordinating personnel activities such as hiring, promotions, performance management, payroll, training and supervision.

Ameya Information Ltd. (Indian Business Pages) (India) Jan 2015 – April 2016

Operations Manager

Lead a team to deliver specific throughput KPIs while ensuring maximum quality outputs.

Work cross functionality with various teams and stakeholders to identify and execute on high priority, high impact projects.

Be solution oriented and able to take an ambiguous idea and formulate sound decision making by using business rational and data.

Manage the supervision of personnel, which includes allocation, training, promotion, enforcement of internal procedures and controls, and problem resolution.

Stay organized while pivoting and refining strategies as priorities evolve and change over time.

Asian Mirror Industries (India) June 2010 – Nov 2014

Office Administrator

Manage agendas/travel arrangements/appointments etc. for the upper management.

Manage phone calls and correspondence (e-mail, letters, packages etc.)

Support budgeting and bookkeeping procedures.

Create and update records and databases with personnel, financial and other data.

Track stocks of office supplies and place orders when necessary.

Submit timely reports and prepare presentations/proposals as assigned.

Assist colleagues whenever necessary.

JD Sports Plc (United Kingdom) Oct 2009 – April 2010

Customer Service Representative & Cashier

Assisted customers with their shopping needs and dealt with customer inquiries and complaints.

Proactively identified potential customer problems and offered appropriate solutions.

Ensured the store was well organized, clean and maintained.

Processed client transactions in an accurate and timely manner.

Provided excellent teamwork by assisting in inventory set-up as well as inventory checks.

EDUCATION/TRAINING

The Global Open University March 2008 – April 2011

Bachelor of Commerce (Honors)

Centennial College Jan 2018 – Dec 2018

Software Quality Assurance & Testing

- References Available Upon Request -

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