SHAKETA BERRY

CONTACT

202-***-****

ad2g8g@r.postjobfree.com

Hughesville, MD 20637

PROFESSIONAL SUMMARY

Systems Security

Officer/Engineer with diverse

career experience in IT and

systems development, including

quality assurance, project

leadership and system

implementation. Deep

understanding of operational

dependencies of applications,

networks, systems, security and

policies. Knowledge of cloud

technologies and virtualization

initiatives. Critical thinker

cultivates rapport with individuals

to optimize project goals and

output, resolve complex problems

and deliver innovative

improvement strategies.

SKILLS

Server/Network

Configuration/Administration

VMware

Client service and support

NESSUS, WEB INSPECT,

XACTA

SPLUNK, SIEMS

DASHBOARDS

EXPERIENCE

INFORMATION SYSTEM SECURITY OFFICER May 2018 Current ALKU, McLean, VA

Monitor computer networks for security issues.

Investigate security breaches and other cybersecurity incidents. Install security measures and operate software to protect systems and information infrastructure, including firewalls and data encryption programs.

Provides support for implementation, troubleshooting and maintenance of IT systems

Work with the security team to perform tests and uncover network vulnerabilities.

Fix detected vulnerabilities to maintain a high-security standard. Help colleagues install security software and understand information security management.

Install, configure, and maintain 3rd party applications Perform IAVA updates and patching to ensuring compliance with InformationAssurance (IA) standards

Create technical documentation such as standard operating procedures

(SOP) and as builds for both technical and non-technical audiences Worked across multiple environments and organizations implementing Atlassian strategy and services, user management and configuring add-ons in the suite.

Gather requirements for business processes, and determine ways to optimize/improve JIRA setup and workflows, identify where functionality can/cannot meet users requests

Draft, coordinate, and track POA&Ms with the local Cybersecurity Agencies components as required to support vulnerability management efforts. Guided team in handling difficult or complex problems and resolving escalated complaints.

Provides support for the escalation and communication of status to agency management and internal customers

Coordinate resources and equipment to help team meet daily targets. Implemented security policies to restrict unauthorized access to databases.

Created mirror databases of existing systems to reduce load on running instances.

Generated regular security reports to monitor and detect malicious behavior.

Deployed patches frequently to address security and functionality issues. Standardized technical specifications and procedures across sites and user levels, minimizing errors and downtime.

Conducted end-user training upon database development completion to improve user knowledge.

S

B

Atlassian, SAL

Sharepoint

Training and development

Technical support

Risk Management Framework

System upgrades and

updates

Diagnosing issues

Security Maintenance

Authorization and

Accreditation

EDUCATION AND TRAINING

CYBER SECURITY

ITT Technical Institute,

Indianapolis, IN

CERTIFICATIONS

AWS Certified Solutions

Architect Associate

AWS Certified Security

Security Plus

Certified Ethical Hacker

TS-SCI/POLY

LEAD SYSTEMS ADMINISTRATOR Aug 2016 May 2018

ISM, Annapolis Junction, MD

Administer user accounts, performing server subsystem configuration, network maintenance, and installation of software, performing backups, configuration management and general system maintenance. Provides support for implementation, troubleshooting & maintenance of IT systems.

Manages IT system infrastructure and any processes related to those systems.

Provides support to IT systems including day-to day operations and monitoring & problem resolution for all of the

client/server/storage/network devices.

Provides Help desk & problem identification diagnosis & resolution of problems.

Provides support for the escalation & communication of status to agency upper management & internal customers. Provides support for the dispatch system & hardware problems and remains involved in the resolution process.

Configures and manages UNIX & Windows operating systems and installs operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. Administrating a large scale inventory network of servers and workstations Understanding of how to configure JIRA and other Atlassian applications to optimize system performance

Experience using Atlassian to support Portfolio level planning and delivery tracking

Demonstrate knowledge and proficiency using IA scan tools such as Nessus and HBSS to ensure secure systems

Provides DOD Policies/Instructions, STIG and IAVA guidance, implementation and analysis.

Coordinated production schedules within department to meet business targets and delivery expectations.

Engaged in continuous improvement activities to enhance team performance and productivity.

Trained employees to follow standard work processes and learn role- specific skills.

LEVEL 3 SYSTEMS ADMIN Dec 2015 Aug 2016

CyberCloud, Annapolis Junction, MD

Restoration of Exchange mail accounts from database corruption or failed hardware with OnTrack Power Controls.

Manages load configuration of central data communication processor and makes recommendations for upgrade of server hardware and software. Provide problem resolution for all hardware and software elements of the data communication network

Ensure 24x7 availability of network resources

Propose solutions to management to provide all data communications requirements were based upon future needs and current usage, configuring such solutions to optimize cost savings

Administration of Active Directory users, computers, and groups Management of directory objects using group policies Print Server, DHCP address release renewal, and Role-Based Access Control management (RBAC) pertaining to workstation and user configurations

Management of other Microsoft technologies including Windows Deployment Services (WDS), Key Management Services (KMS), Exchange Management Console, and Active Directory

Updated architecture design of development network, VMware server configuration, cluster management, networking and installation of VMware updates and run the VMware vSphere client on user workstations Resolves Tier-3 support incidents

Documents, maintains, and improves standardized processes pertaining to server team functions

JUNIOR SYSTEMS ENGINEER Oct 2014 Dec 2015

LEIDOS, Annapolis Junction, MD

Primary Linux administer and systems engineer to maintain system services and performance

Planned and executed Linux system changes and upgrades Configured and design to include server setup, indexing architecture, deploying the universal forwarder on Linux servers. Provide 24x7, complex Dataflow support from site to home with a range of software packages including Mail-order, NIFI, and JDTS. Responsible for making sure that data was routed correctly and made it from the field site to a repository.

Loaded and configured multiple versions of RedHat and CentOS including partitioning drives, loading and configuring operating systems and software, troubleshooting operating system and application failures, and updating documentation to ensure accuracy.

Provide first line, hands-on troubleshooting support for thousands of RedHat based servers deployed in the field. Responsible for the installation and maintenance of a variety of signals related software. Monitored the servers and Linux scripts regularly and performed complex troubleshooting steps

Maintained necessary backup of the important files and documented Linux scripts for future reference

Ensured that assigned systems were engineered, configure and optimized for maximum functionality and availability.

Implemented solutions that reduced single points of failure and improved system uptime to 99.9% availability.

DATA SECURITY PROFESSIONAL Mar 2012 Oct 2014

CSC, Annapolis Junction, MD

Strengthened system/network security and business-continuity planning as a member of company's security incident response team. Rectified many issues by instituting best practices in system log analysis, backups, network operating center security user account/permissions management and systems/software auditing

Evaluate vulnerability scans utilizing network scanning tools and software, to provide notification of applicable Information Assurance Vulnerability Alerts (IAVA).

Monitor malware and intrusion detection events, firewall report and logs, and policy enforcement tools, making recommendations to technical support staff for how to mitigate risks and threats or resolve enterprise security events.

Initiated incident handling procedures to isolate and investigate potential information system compromises.

Management of McAfee virus definition repository updates, and backups Provide system administration support, system maintenance and operation of Windows workstations

Administration of Active Directory users, computers, and groups Provided problem resolution for all hardware and software elements of the data communication network

Configuration of server TCP/IP settings, local security policy, and maintained information in HOSTS file so that servers could communicate across network.

Daily monitoring of domain controllers and mail servers using various tools and scripts.

Performed and suggested fixes for servers as needed. Created, edited, and resolved tickets in Remedy as required to resolve network issues.

Researched, tested, and performed fixes, or installed patches to restore servers and workstations to optimal working condition when warnings or errors are presented.

Provided server and pc support through hardware and software upgrades, installations, patches, and fixes.

HELP DESK SUPPORT TECHNICIAN Sep 2011 Mar 2012

US MINT, Washington, DC

First line of support for service-impacting incidents and request IT services. Provided Tier I and II support to users of printers, desktops, and servers. Performed active directory administration, management, and maintenance. Worked on Public Key Infrastructure (PKI) and operating system problems. Used BMC Remedy Action Request Systems and other ticket managing systems.

DESKTOP TECHNICIAN Apr 2011 Sep 2011

WRAIR\NMRC, Silver Spring, MD

Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software related infrastructure. Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.

Contributed to technical analysis and design, support testing, and the roll out of new help desk efficiency solutions.

SUPPORT ENGINEER Oct 2006 Apr 2011

Allegis Group, Hanover, MD

Responsible for operations and maintenance support. Technical support for client's Windows platform and desktop computers. Created interim solutions and participated in technical strategy meetings that led to permanent resolutions that improved performance and efficiency.

Completed system and software application patches and upgrades.· Coordinated software installations and system hardware upgrades. Input and update database information for RWS to assist recruiters in tracking consultants, Siebel for account managers and sales staff to track job openings, contacts, and companies, and Partnerlogix 2.0 used for customers to promote their products and enhance business HELP DESK TECHNICIAN Oct 2005 Oct 2006

NIH, Bethesda, MD

First line of support for service-impacting incidents and request IT services. Provided Tier I and II support to users of printers, desktops, and servers. Performed active directory administration, management, and maintenance. Worked on Public Key Infrastructure (PKI) and operating system problems. Used BMC Remedy Action Request Systems and other ticket managing systems.

SERVICE TECHNICIAN Oct 1998 Oct 2005

Verizon, Landover, MD

Received work assignments and trouble cases

from designated employees or via tablets.

Installed, rearranged, and maintained inside

wiring.

Performed necessary work to connect,

disconnect, test, repair and maintain various

types of company and customer provided

telephones and equipment.

Configured customers' computer and equipment.

Performed diagnostic tests on integrated circuit

equipment to determine trouble.

Interpreted service orders and circuit diagrams.

Evaluated customer communication needs and

promoting the sale of Company products and

services, and referring customers to the

appropriate office.

Communicated frequently with customers on

matters dealing with service, planning, billing,

and Company policy.

Climbed ladders and poles; enter tunnels,

buildings, trenches, crawl spaces, manholes,

and other confined spaces to accomplish job

tasks.

Traveled between work locations with little or no

direct supervision.

Responsible for arranging work load and dealing

directly with the appropriate center.

Identified and meeting individual customer

requirements on installation and/or repair

contacts.

May be required to perform additional duties and

tasks as required.

Contact this candidate