MONDEE FLETCHER

CUSTOMER SERVICE REPRESENTATIVE/ADMINISTRATIVE ASSISTANT

PROFILE OBJECTIVE

Very energetic and highly skilled, respected and dedicated professional with 20 plus years of experience seeking an opportunity to effectively mix my education, clinical skills, talents and real-world experience with an innovative company that will drive an environment that builds strong patient relationships, a safe and healthy atmosphere while promoting the company’s vision, mission, and goals.

VITALS

148 Angela Drive, Apt. C

Madison, AL 35758

256-***-****

ad2g89@r.postjobfree.com

EXPERIENCE

BROOKDALE SENIOR LIVING REMOTE

SENIOR LIVING ADVISOR November 2023-Present

Builds a connection with families and help them care for their aging loved ones by matching them with one or more of nearly 700 Brookdale communities nation-wide, and by recommending that they take the next step to come and see how we enrich the lives of those we serve with compassion, respect, excellence, and integrity.

Assists families who are looking for help with senior housing or other home- based assistance. Identifies the Brookdale communities or other resources that are the best fit for a family’s need. Persuades people to take action by visiting Brookdale communities and learning about the options available to them that will improve their quality of life and schedules appointments for families to visit one or more Brookdale communities. Updates databases with customer/prospective customer status and changes, ensuring the quality of data meets all compliance requirements. Nurtures leads that are not yet ready to be forwarded to a particular community, supplying information that is related to the customer’s expressed interest or need, and with scheduled follow-up conversations to advance the lead toward choosing a community to visit as quickly as possible. Supports Brookdale communities through outbound calls and e-mails with the objective of updating the prospect’s situation and information within the database and scheduling appropriate follow-up activities within the database for the community sales associate, with an emphasis on setting an appointment for the prospect to visit the community. Works closely with community sales and operations associates as an extension of their sales team. Actively participates with supervisors and other team members in interactive training and coaching processes and department-wide culture building activities. B

PROFESSIONAL

SKILLS

COMMUNICATION

MAINTAIN POSITIVE RELATIONSHIPS

EFFECTIVE LISTENER

TRANSPARENT AND HONESTTY

DETAIL ORIENTED

INNOVATIVE PROBLEM-

SOLVING SKILLS

EXCELLENT CLINICAL SKILLS

EXCEPTIONAL HEALTHCARE

MAINTENANCE SKILLS &

PROTOCOL

IN & OUT HAIR SALON HUNTSVILLE, AL

CEO, SALON OWNER February 2014 - Present

Maintain and establish budget, branding, marketing, hiring staff, securing finances, scheduling, product restocking, etc. Manage the daily operations of the salon including payroll, inventory control, customer appointments and hair maintenance responsibilities. Provide Hair Loss treatments and replacement systems.

SALON CENTRIC MADISON, AL

SALON MANAGER May 2022 - Present

Committed to provide knowledge and education on best brands, techniques in support of professionals and business owners to help support, enhance and transform local salon owner’s businesses.

Greet stylist and answer telephone calls utilizing excellent customer service. Serve as primary liaison, educator and/or specialist of the product brands and hair-care systems to help ensure the proper application and successful response of each clien.t

Ensure every customer’s experience leaves them feeling completely satisfied and confident with each purchase.

SMARTSTYLES HAIR SALON MADISON, AL

SALON MANAGER Jun 2012 – Feb 2014

Good communication skills and ability to coach; Strong technical and guest service skills; Interview and hire staff; Trainer, providing educational classes for staff; Held group workshops once a month on customer service skills professionals and business owners to help support, enhance and transform local salon owner’s businesses

HUNTSVILLE HOSPITAL HUNTSVILLE, AL

ADMISSIONS/BILLING CLERK Jun 2002 – Mar 2007

Communicate directly with patients and/or families to complete registration process by collecting patient demographics, health information and verify insurance benefits, and/or eligibility.

Input patient information in system upon arrival Confirm insurance and collect co-payments

Bill insurance companies

Perform coding/diagnosis related group (DRG) and extracting functions for medical records and billing purposes.

Code all HH medical records with ICD-9/PCS and CPT codes Isolate key data elements according to medical review criteria Conduct coding quality assurance, as directed

MONDEE

FLETCHER

CUSTOMER SERVICE

REPRESENTATIVE &

ADMINISTRAVIE ASSISTANT

EDUCATION

VIRGINIA COLLEGE HUNTSVILLE, AL

Sept 2001 – Mar 2004 AS

(Applied Science) in Cosmetology, Salon Management, and Healthcare Management

Certificate in Medical Assistance, Billing and Coding – 2002 Healthcare Management – 2003

Cosmetology and Salon Management – with minor Customer Service and Communications – 2004

LICENSES/CERTICIFACTIONS

BUSINESS LICENSE – THE CITY OF HUNTSVILLE, AL

LICENSE ISSUED: MAR 14, 2014

LICENSE TYPE: BARBER OR BEAUTY SHOP

LICENSE YEAR: 2014

CERTIFIED AS: COSMETOLOGIST and BARBER STATE OF

ALABAMA

LICENSE DATE: OCT 1, 2007

EXPIRATION DATE: SEPT 30, 2024

STATE OF ALABAMA

LICENSED CERTIFIED

LICENSE TYPE: HAIR LOSS and REPLACEMENT SPECIALIST LICENSE YEAR: 2017

REFERENCES

AVAILABLE UPON REQUEST

Contact this candidate