Balaji Manimangalam

+1-603-***-****

ad2g82@r.postjobfree.com

Professional Summary

** ***** ** *****-** experience in the field of Software Testing and Quality Assurance with diversified skills in Functional and Automation among various automated testing tools, SOA Testing and Manual Testing

Also has good knowledge of Waterfall and Agile Methodologies.

Worked in a role with direct client interface for 12+ years in locations like USA, Germany and responsible for analyzing strategic/tactical business prospects.

Extensive knowledge in SaFe agile methodology.

Involvement in Guide wire and Sales Force Product testing.

Also involved in implementation and testing of GenAI modules of salesforce.

Managing CI\CD build pipeline using Bamboo & Jenkins and enabling In-Sprint Automation through Selenium scripts and Ready API scripts.

Involved in automated testing framework and suites for web services.

Expertise in end-to-end integration testing for SOAP, Restful services.

Experience in web service/ API automated test tools, especially SoapUI Pro/ Ready API.

Sound knowledge in ALM, JIRA, RTC, Rally, SOAP UI, RESTAPI.

Extensive knowledge in SonarQube and Veracode code quality and vulnerability tools.

Excellent track record of managing programs/projects on the global delivery model.

Involved in proposals, resource management, stakeholder’s management appreciating the cultural differences in communication, and identify in cost benefitting opportunities for both vendor and customers.

Good interpersonal skills, committed, result oriented, hard working with a quest and zeal to learn new technologies.

Accustomed to fast paced environment, changing priorities, multitasking & experience in handling multi-vendor challenges.

Skills Profile

Technical

Operating System

Windows, UNIX, LINUX, Mac OS

Environment

Client/Server, Mainframes

Database

SQL Server, MySQL, MS-Access, Oracle

Bug Reporting Tool

JIRA, HP Quality Center, RALLY, RTC

Testing Tools

Selenium WebDriver, Junit, TestNG, HP Quality Center, SOAP UI, POSTMAN

Languages used

Java, Javascript

Product Testing

Guidewire Claim Center, Guidewire Policy Center, Salesforce, GenAI.

Continuous Integration Tools

Jenkins, Cloud bees, Subversion, GitHub, SonarQube, Veracode, Splunk.

Functional

Management and Leadership Skills

Ability to produce realistic software schedules, Account Proposals, Project Management, Test Planning, Requirement Analysis, Scripting, Project Estimation and delivery.

Training & Development

Technical ability to Train newcomers to the project and troubleshooting and delivery of the scripts.

Professional Organizations

Organization’s Name

Designation

Dates of Employment

Location (City & State)

From

(DD-MON-YYYY)

To

(DD-MON-YYYY)

Cap Gemini America Inc.

Senior Manager

05-Aug-2019

Present

Woodland Hills, California, USA

Cognizant Technology Solutions

Senior Associate

02-July-2010

26-July-2019

Dover, New Hampshire, USA

HCL Technologies

Lead Engineer

03-Feb-2005

18-May-2010

Chennai, Tamil Nadu India.

Professional Experience (In Reverse Chronological Sequence)

Organization Name

Cap Gemini America Inc.

Client Name

Farmers Insurance

Project Name

SRM Wranglers, Automation Express & GenAI

Project Duration

April 2021 to Present

Role/Title

Test Manager - Onsite

Work Location

Woodland Hills, California, USA

Project Description

SRM is Service Operations work management system. Via SRM, Service Operations can track phone calls, chats, referrals, and other customer/agent correspondence.

The application will:

• Present a 360-degree view of our customers across brands

• Integrate our Knowledge Management to provide real-time assistance

• Provide a consistent Service Request process across all brands

• Allow for greater communication and communication across teams

• Integrate with other technologies so that our customers can communicate with us in their method of choice

Responsibilities

Contribute to QA Estimation and Resource forecasting. Manage the test environment including test data, configuration, user access, test design, review and execution.

Interact with Subject Matter Experts (SMEs) review the designs of systems and features to ensure testability.

Involved in Salesforce and Guidewire product end to end testing.

Also involved in implementation and testing of GenAI modules of salesforce.

Managing automation team and DevOps team.

Customization of Automation Framework based on application.

Create test plan and test strategy for the major Projects and Enhancements

Attend project planning and mitigation planning sessions with the client team on a weekly basis.

Co-ordination with other teams/ Vendors during various activities and triages.

Operating Systems

Windows

Software / Special Tools

MDM, GW Policy Center, Rally, Salesforce, Selenium, Jenkins, SonarQube, Veracode, Splunk, Git Hub

Languages

Javascript, APEX

Organization Name

Cap Gemini America Inc.

Client Name

Farmers Insurance

Project Name

Finance Loss Reporting

Project Duration

August 2019 to March 2021

Role/Title

Test Lead - Onsite

Work Location

Woodland Hills, California, USA

Project Description

Project involves the development and reporting the Financial loss Information. Financial Loss Reporting system (FLR) is a downstream to the Guidewire claims center which claims and financial information will flow from claim center to FLR for reconciliation and development of various claim financial reports to share to downstream systems for further validations.

Responsibilities

Interacted with downstream business teams to understand requirements.

Worked with Business stakeholders to deliver new functionalities.

Insightful experience in test management activities in defining processes, quality assurance, project tracking, resource management, risk identification, deriving mitigation plans, test plans, effort estimations, test data management, and handling escalations.

Onsite-Offshore coordination

Automated Test Scripts Execution through Jenkins and Reporting.

Ensured timely updates to program highlighting the project progress, risks, issues, metrics, and escalations.

As part of this project, Test Management Utility tool was built for test case generation and integrated with Jenkins to trigger automation using Selenium web driver.

Publish reports in the form of live dashboards on the daily progress.

Facilitate Defect Triage meetings with stakeholders and publish defect report to the management.

Update the regression test cases to provide the maximum coverage, Forms and User Interfaces.

Operating Systems

Windows

Software / Special Tools

ALM, Rally and Jenkins.

Languages

Mainframe, Selenium, Python.

Organization Name

Cognizant Technology Solutions

Client Name

Liberty Mutual Insurance

Project Name

Federated Services for Ironshore Integration

Project Duration

July 2017 to July 2019

Role/Title

Senior SDET

Work Location

Portsmouth, New Hampshire, USA

Project Description

Project involves development of API for a data integration system. Service will have capabilities to search and retrieve Policy information from multiple Policy Systems. Services will federate as needed across multiple sources. API would be exposed as SOAP based web service as well as RESTful web service so that it can be consumed by various clients.

Responsibilities

Setup the git code repository using Bit Bucket.

Set up the CI/CD pipeline using existing templates in Bamboo.

Involved in development of SOAP and RESTful web services using MuleSoft.

Implemented Password encryption using Secret Key Injection from Cloud Forge.

Automated data driven web service tests using READYAPI and integrated with CI/CD pipeline.

Creation and manipulation of XML messages dynamically for test requests.

Execution of SQL queries for database validation.

Involved in Performance Test Scripts preparation using Gatling.

Used Monitoring/analyses tools like New Relic, Grafana and Solar Winds.

Stakeholder management with all integrated customers, build technical competency and expand knowledge partnering with cross teams.

Interacted with business analysts to understand requirements. Worked with Business analysts to deliver new functionalities.

Insightful experience in test management activities in defining processes, org changes adaptation, quality assurance, project tracking, resource management, risk identification, deriving mitigation plans, test plans, effort estimations, test data management, and handling escalations.

Operating Systems

Windows

Database

AWS Aurora, MS SQL Server

Software / Special Tools

MuleSoft V3.8, SoapUI, Postman, READY API, Gatling, New Relic, Grafana, Bit Bucket, JIRA, AWS, Pivotal Cloud Foundry, Cloud Forge, and Bamboo.

Languages

Java, SOAP web services, Micro Services, RESTful web services, Maven, Spring Cloud, Spring Boot, Spring Security.

Organization Name

Cognizant Technology Solutions

Client Name

Liberty Mutual Insurance

Project Name

Guide wire Upgrade for VIA Claim center

Project Duration

May 2012 to June 2017

Role/Title

Test Lead

Work Location

Dover, New Hampshire, USA

Project Description

The primary scope of the project is to upgrade the Claim Center Guidewire 5 version to Claim Center Guidewire 8, including underlying technologies that are required to make the upgrade possible. In addition, the upgrade also required that other technologies be upgraded to make upgrade possible and to align with current Liberty Mutual standards.

Responsibilities

Responsible for leading the complete onsite QA activities and assist multiple stakeholders in planning core development and co-ordinate the complete testing activities across all testing teams located onsite and offshore.

Building confidence to customer on understanding the overall business processes handled by different agile teams.

Developed Selenium scripts using TestNG framework.

Preparing service Integration tests using SOAP UI Pro for response validation.

Preparing data driven web service testing using SoapUI automated testing tool.

Creation and manipulation of XML messages dynamically for test requests.

Creating automation scripts for both REST & SOAP based web services.

Creation of different types of responses like JSON, XML by adding assertions.

Involve in sprint planning, share testing efforts, identify environment readiness, ensure test data setup, adhere to sprint ceremonies learning's and consistently achieve the velocity delivered.

Track closely on all the customer centric parameters and bring in value ads that will help team’s productivity.

Operating Systems

Windows

Database

MS SQL Server

Software / Special Tools

Selenium, SoapUI, Postman, Bit Bucket, ALM.

Languages

Java, SOAP web services, Micro Services, RESTful web services, Maven.

Organization Name

Cognizant Technology Solutions

Client Name

MetLife Insurance

Project Name

MetLife – Disability UAT

Project Duration

July 2010 – May 2012

Role/Title

Test Lead

Work Location

Chennai, India

Project Description

MetLife finds a new solution through “Total Absence Management system” for its customer to provide robust absence management. Customers can intake and manage the absences of their employees through TAM. It is a web-based application with the front end called LISA and backend being Cyber shift. A customer can configure any number of absences and its rules to manage the absence of its employees.

Responsibilities

Created Test Plan, Estimations, test execution metrics and automated the regression test suite using UFT.

Manage multiple stakeholder’s expectations, challenges and issues professionally and diplomatically. Understand and appreciate the cultural differences in communication.

Update the detailed testing status to the entire program via weekly status reports, teleconferences and effectively track the milestones without any deviations.

Mentor teams to scale up on the domain knowledge, processes, soft skills, performance and effectively action on the project deliveries without any slippages.

Frequently appraise customers on the testing activities adhering to the plan, and continuously work on the feedbacks received for maintaining better harmony in the program.

Audit Offshore Team Execution Results for completeness and accuracy

Connect with the deployment team to make sure all the service packs and FTP’s are loaded in QA environments to complete the deliverables for that release.

Operating Systems

Windows

Database

MS SQL Server

Software / Special Tools

QTP, ALM.

Languages

.Net, HTML

Organization Name

HCL Technologies

Client Name

KLA-Tencor

Project Name

Viper–COPPERHEAD (2435) Wafer Inspection System.

Project Duration

February 2005 – May 2010

Role/Title

Test Lead

Work Location

Chennai, India

Project Description

Viper 2435 is a Macro Defect Inspection system in the industry's first fully automated inspection system designed to detect yield-killing macro defects (30 microns and larger) generated in the lithography process. The Viper 2435 is a 300 mm wafer inspection tool intended to detect macro defects (> 30 µm) during the After Develop Inspection (ADI) phase of the wafer production process. It employs both dark field (DF) and bright field (BF) channels to detect defects. The capabilities of the Viper 2435 complement those of other KLA-Tencor products, which generally detect micro defects.

Responsibilities

Created Test Plan, Estimations, test execution metrics and automated the regression test suite using UFT.

Attend project kick off meetings, participate in initial planning, review high level estimates and follow up on documentations with all project stake holders for testing activities.

Mentoring and Monitoring the Testing Team.

Involved in Test Plan, Test case design, Estimations, Reporting and test execution.

Setting up Test Environment

Conduct defect analysis of completed projects and support Defect Review Triage Meetings, Review acceptance criteria for accuracy, clarity and completeness.

Operating Systems

Windows

Database

MS SQL Server

Software / Special Tools

QTP, ALM.

Languages

VC++, .Net, C#

Certifications

SAFe 6.0 agile certified Professional

SAFe 6.0 Scrum Master

Education

Course of Study

Specialization

Name of University

Year of Completion

Master of Engineering

Engineering Design

ANNA UNIVERSITY

2004

Bachelor of Technology

Mechanical Engineering

JNT UNIVERSITY

2002

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