System Analyst Business
Resume:
Had
Kumar M
Business System Analyst
**********.*@*****.***
NM
EDUCATION
Masters in Information Technology
Concordia University, St. Paul, MN
Bachelors in Computer Science
S.V University, Andhra Pradesh, IN
TECH SKILLS/ BUSINESS SKILLS
Methodology:
SDLC, Agile, Waterfall.
Languages:
Python, SQL, HTML, OOPs.
Data Manipulation:
Oracle SQL, My SQL, ETL
Data visualization/ Data Analysis tools:
Power BI. Tableau.
EPICs, User stories, Acceptance
criteria:
Jira, Version one.
Requirement Traceability Matrix (RTM)/ BRD/FRD/SRS
MS Excel, MS Word.
Requirement elicitation/JAD:
MS PowerPoint.
process Modeling tools:
MS Visio, Lucid Charts.
Webservices (REST, SOAP):
POSTMAN/ SOAP UI.
Business Skills:
GAP Analysis, Root-cause analysis, Analytical Skills, problem-solving, Critical-thinking skills
Operating Systems:
Windows, Linux
PROFESSIONAL SUMMARY
•Business System Analyst (BSA) with 2+ years' experience in the Retail Domain, adept at understanding business Requirements, conducting analysis, and providing solutions.
•Proficiency in both Waterfall and Agile methodologies, skilled in creating various documentation types (BRD, FRD, SRS, etc.) and agile artifacts (backlogs, user stories, Use Cases. scrum boards) using tools like JIRA and VersionOne.
•Experienced in process modeling, Business Processes, and project management, with a focus on identifying new business opportunities and driving change.
•Strong background in software development life cycle (SDLC), including user-acceptance testing (UAT), defect resolution, and post-production acted as SME.
•Excellent in communication, and have Strong analytical Skills, and problem-solving skills, with a track record of successful liaison between business stakeholders, developers, and technical teams. Actively learning new technologies and has a background in programming languages like Python and OOP concepts.
EXPERIENCE
Mount Point Technologies Pvt. LTD Bangalore, IN July2021 – Jan 2022
Business System Analyst.
Managed the Rewards Program project for Nandini Marts and Vishal Mega Marts, simultaneously working on the Purchase Return project for Vishal Mega Marts. Experience working on Multiple projects.
Had a Track record of 95.6 % as a good liaison between different teams of the Project and also worked independently as well as in a team.
Collected and elicited Business requirements Using One-on-one interviews, requirement workshops, and Document analysis.
leveraging skills in SQL for data analysis and ETL processes for data mapping and integration.
Helped Companies gain 50% more Profits than in previous years with Rewards and purchase return projects for both Vishal Marts and Nandini Marts
Mount Point Technologies Pvt. Ltd Bangalore, IN May 2019 - July 2021
Business System Analyst.
Worked on the Marasa Sarovar Premiere Five-star Hotel website by interacting with stakeholders like Business Owners, Product Managers, and SMEs, employing techniques such as requirement workshops/JAD, surveys, and focus groups for requirement elicitation.
Utilized MS Visio for process flow charts (PFC), activity diagrams (AD), and sequence diagrams (SD), along with Balsamiq for wireframes, while tracking requirements and validating them using RTM in Excel using the MoSCoW technique.
Employed SQL for data analysis, identifying customer behavior patterns, and presenting insights through Data visualizations,
Contributing to a 20% increase in customer retention, while also performing Root cause analysis using the 5 whys Method and Fish Bone Diagrams and helping in the change in the management process
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