Sue Hoyer

248-***-****

Wixom, MI *****

ad2g6s@r.postjobfree.com

Summary of Qualifications

Excellent customer service skills; comfortable handling complaints and concerns.

Listens carefully to verbal messages

Responds appropriately to positive and negative feedback

Effectively participates in group discussions

Prioritize and delegate tasks

Former personal assistant and executive assistant 2013-2016

Served as an advocate in most areas for client

Ordered and administered medication

Organized and filed paperwork and office

Personal Care Giver 2016-2018

Assisted with daily tasks

Real Estate Agent 2014-2017

Supervised Parent Time Facilitator

Contracted independently through Oakland County

August 2011 to present

Owner

Done Right Estate Sales

February 2011 o Present

Milford Park Place October 2007 to May 2008

Front Desk Receptionist

Developing and maintaining good relationships with the residents and their families

Gave tours of the facility to perspective residents and their families

Waterford School District September 2002 to June 2005

Building substitute teacher

Trinity Health Plans – Care Choices September 1997 to May 2002

Customer Service Coordinator for Senior Medicare Plan

Direct liaison between the Health Care members and their Providers

Responsible for troubleshooting and solving issues between members and the providers

Assisted the sales team with new members

Maintained a professional relationship with the Health Care members

Kept current on regulations and any changes including attending Seminars with Area On

Aging and other Social Services

Kelsey Hayes – TRW 1987 – 1997

Quality Control Inspector

Shipping and Receiving Clerk

Quality Control Inspector

Eberspaecher-Purem – October, 2022

Quality Control Inspector

Education

University Of Detroit Mercy

Bachelor’s Degree

Certificate in Gerontology

Madonna University – Certificate in Nursing Home Administration

Personal Care Giver 2015- to present

Real Estate Agent

December 2012 to Present

Law Offices of Steven Kirschner

General office duties

Supervised Parenting Time Facilitator

• Contracted independently through Oakland County

August 2011 –to present

Owner

Done Right Estate Sales

February 2011 to Present

Entrepreneur

Milford Park Place: October 2007- May 2008

Front Desk Receptionist.

•General duties include: Composing business letters,

Filing records, coordinating mail delivery, operating

Phone and paging system.

•Responsible for payment collections and bank deposits.

•Developing and maintaining good relationships with the

Residents and their families. Greeting prospective residence and their family members

Gave tours of the facility with prospective residence and their family members

Waterford School District: September 2002- June 2004.

Building Substitute for Kettering and Mott High Schools.

•Selected for a number of long term substitute assignments.

Trinity Health Plans: December 1997-May 2002

Customer Service Coordinator for Senior Medicare Plan and Medicaid

Representative.

•Direct Liaison between the senior members and health care

Providers.

•Responsible for troubleshooting and problem solving issues between

Members, Trinity, and providers.

•Maintained Assisted the sales team by gaining new members.

Maintained a professional relationship with members and their

Families.

•Kept current on regulations on the aging process including attending

Seminars with Area Age on Aging and other social services.

Education: University of Detroit Mercy

•Bachelor’s Degree

•Associate Certificate in Gerontology.

•Madonna University- Certificate in Nursing Home Administration

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