**/**** ** *******

Wildwood, FL

MELISSA KRAFT

Summary

Experienced Shift Supervisor adept at problem solving, customer service and hiring and training hardworking, quality staff.

Determined Leader with strong interpersonal skills and extensive retail and sales experience. Motivated Shift Manager practiced in customer relations, sales and inventory control. Demonstrated skill in improving store operations, increasing top line sales and reducing costs. Shift Manager adept at communicating company mission and directives. Clearly explains the reasons behind store policies and procedures to foster employee compliance. Hardworking retail management professional versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting. Summary of Skills

Retail inventory management

Accurate cash handling

Store opening and closing procedures

Store operations

Outstanding communication skills

Exceptional leader

Conflict resolution skills

Team-oriented

Recruiting and interviewing

Reliable

Flexible schedule

Sales professional

Energetic

Recipient of Greet Offer Thank Award

Compelling leadership skills

Dedicated team player

Approachable

Basic clerical knowledge

Accomplishments

Fulfilled all supervisory duties when Store Manager was on vacation. Strong ability to keep team focused towards a common goal. Able to resolve customer complaints with absolute integrity. Protective Services

Applied safety procedures and policies as outlined in Department Safety Manual. Received numerous “exceeds expectations” ratings on performance reviews. Helped store maintain a 90% customer satisfaction rate on secret shopper surveys. Promoted to Front end Lead, Shift Supervisor, and Perishable clerk. Experience

Shift Supervisor

Moran Food Stores

Interviewed, hired and trained new team members.

Delegated tasks to team members to optimize productivity. Greeted all customers.

Executed cash transactions quickly and accurately. Supervised 5 employees per shift.

Handled products and equipment in accordance with safety and sanitation guidelines. Directed and managed all functions of the dairy, frozen, produce and bakery departments. Conducted price checks for cashiers and service clerks. Handled resets according to schedule, including deleted and new merchandise. Ordered and shelved weekly sale items for customers. Built attractive holiday and seasonal displays for merchandising program. Safely used knives, scales, wrappers, compactors, garbage disposals, pallet jack and hand trucks. PO Box 311, Lake Panasoffkee, FL 33538 H: 352-***-**** C: 352-***-**** ad2g5n@r.postjobfree.com Safely operated manual and electric pallet jacks.

Organized and positioned product cases in produce warehouse and walk-in cooler. Served shoppers in a prompt, courteous and friendly manner. Evaluated department conditions and operations to determine strengths and areas for improvement. Stocked meat cases.

Broke down heavy pallet loads of cases, boxes and bags. Arranged and stocked department displays.

Communicated and exemplified the company's vision and goals. Gave every customer immediate and undivided attention. Collected shopping carts and baskets from inside and outside the store. Developed positive vendor relationships.

6 years grocery store experience.

5 years merchandising experience.

5 years retail management experience.

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