Customer Service Office Administrative

SAD’ELARAYE M. MALLOY

*** ****** ** ** **** 2-202-***-****

***********@*****.***

Summary

Hardworking, diligent, and able to work independently as well as on a team. Posses several years of customer service and office administrative experience with the ability to learn new task and grow within a reputable organization.

Work Experience

FEMA, Washington, DC April 2021-August 2021

●Worked remotely in order to complete burial reimbursement and disaster relief for families who lost loved ones due to COVID-19.

●Communicated with the supervisory team in order to ensure that the clients applications were submitted to the proper department for processing.

●Transfer calls as appropriate depending on the stage of the application.

●Made outbound calls to clients in order to inform them of additional documentation needed in order to complete their application.

US Census Bureau, Washington, DC June 2020-Sept. 2020

Enumerator

●Collected personal identification information to be included in the census count.

● Handled dozens of cases daily while practicing social distancing during the pandemic.

● Recorded data collected into a company provided device.

●Conducted in person as well as telephone interviews.

Code of Support Foundation, Alexandria, VA March 2019-July 2019

Data Specialist.

● Performed research of over 100 organizations for submission or removal from the PATRIOTlink resource database.

●Conducted daily outreach via phone or email of organizations to confirm services offered and eligibility requirements for inclusion into the database.

●Revised and edited program descriptions to ensure a concise, quality, message for end-users of the database

●Contributed to the success of the department by actively participating in the sharing of ideas and suggestions for improved processes.

United State Department of Agriculture, Washington, DC July 2012-Sept.2014

Pathways Intern

● Utilized software applications such as Microsoft Word, Outlook, and Spreadsheet/Excel and NFC

● Attended Training courses in areas included topics on, Business law, etiquette, communications, ethics, time management, conflict, harassment, leadership

●Supported Human Resources personal; managed employee personnel files and records

Civil Court, Washington, DC Feb. 2008-Sept. 2008

Clerk/Temp

●Organized, filed and maintained court records and documents

●Utilized switchboard to manage the communication network of the organization between the organization associates and customers

●Assisted with note-taking for court proceedings

Providence Hospital, Washington, DC May 2007- Feb. 2008

Administrative Assistant

Managed client appointments; process and recorded client details into database.

Provided administrative/secretarial support by answering the telephone, assisting visitors and resolving a range of administrative problems and inquiries.

Museum Of Natural History, Washington, DC July 2006-May 2007

Customer Service Representative

● Provided information about regulations, facilities, and exhibits to visitors

●Solved customer queries, handled requests and responded to all inquiries.● Trained new employee

Quality Inn/ Econo Lodge Hotels, Washington, DC June 2003-June 2006

Shift Supervisor

● Managed the Front Desk Agents, Bellmen, and Concierge.

●Created work schedule for staff and ensured that rooms were properly assigned and ready on time

●Handled credit card and cash transactions

●Ensured that there are no credit issues and managed 3rd Party Billing

●Handled guest complaints or issues

SKILLS

●Computer proficiency in Microsoft-Word, Excel, PowerPoint, office and Windows operating systems

● Excellent knowledge office and telephone etiquette.

EDUCATION

Colorado Technical University Colorado Springs, CO. Sept. 2017 Masters of Public

Administration-MPA

Howard University, Washington, DC May 2014 Bachelor of Arts Communication & Culture Concentration: Legal Communications Minor: Political Science

Contact this candidate