Customer Service Microsoft Office
Resume:
Alvin R. Johnson
**********@***.***
PROFESSIONAL SUMMARY
• Strong organizational, verbal, written, and interpersonal skills.
• Highly trustworthy, ethical and discreet.
• Committed to superior Customer Service.
• Confident and poised in interactions with individuals from a variety of cultures.
• Detail-orientated and resourceful.
• Ability to multi-task effectively.
• Working knowledge of several computer programs: Microsoft Office Suite, Spindle, Imis Database, FEDEX & UPS Shipping Software.
• Experienced operator of high speed copiers, Multi-graphics 1860 printing press, binding machines, cutters, drill press, fax machine and postal equipment, Kodak Scanner, Pitney Bowes Folder/ Inserter and Office Equipment.
• Over 20 years of experience in office services.
TECHNICAL EXPERIENCE
Customer Service, Microsoft Office Suite, Spindle, Imis Database, FEDEX & UPS Shipping Software
PROFESSIONAL EXPERIENCE
JPS, Atlanta, GA 8/2018 –Present
Personal Assistant Concierge
• Assisted and attended appointments with clients
• Managed household task of clients
• Ran errands
• Handled administrative, clerical, and financial matters for clients
• Dealt with matters that clients weren’t able to handle in a timely manner ARAMARK UNIFORM DIVISION, Atlanta, GA 3/2017 - 4/2018 Soil Sorter
• Sorting large volumes various soiled items from clients in a timely manner ( Npks, Aprns, Tblclths, & Etc.).
• Top producer during afternoon shift in Soiled Department.
• Retrieving and transporting heavy carts of soiled items throughout the plant to other employees and myself.
• Maintaining a count of the ruined product, for charge to client.
• Keeping account of time and volume of carts completed in a timely manner as well on companies (Spendle Production Tracking System).
HERTZ, College Park. GA 4/2016 - 8/2016
Vehicle Service Associate
• Cleaning cars that are returned by customers (Internal/External).
• Checking fluid levels so that the vehicles are ready to be rented (Gas, Oil, Windshield Washer Fluid ).
• Recording mileage data.
• Examining vehicle so that it is able to be rented. HEWLETT-PACKARD ENTERPRISE SERVICES, Tucker, GA 8/2010 – 4/2015 Mail Clerk/Folder – Inserter Operator
• Coordinated with Pitney-Bowes service technicians regarding malfunctions and service problems.
• Coordinated with offsite-vendor regarding records/file retention and destruction of personal confidential documents.
• Efficiently managed cost-savings by completing the following time-sensitive jobs
(based on fines for company adherence to Service Level Agreements completed within a 24-hour period):.
• Inserted over 200,000 letters per month for folding/mailing,.
• Scanned documents to be imported for electronic storage database, and.
• Sorted, patched & batched claims to be scanned into the company’s database.
• Maintained inventory of the various envelopes used for inserter USPS and specialty envelopes for specialty jobs.
• Maintained daily log of jobs inserted on a daily basis.
• Prepared Medicare and Medicaid claims for processing.
• Metered outgoing mail for internal clients and departments large volume mailings.
• Shipped publications, forms, and orders requested by members. SABLE CHASE (HOMEOWNERS ASSOCIATION), College Park, GA 5/2010 – 8/2012 Pool Gate Monitor
• Assisted residents regarding keycard entry issues.
• Managed opening and closing of pool.
• Monitored swimmers in the pool while ensuring pool rules and regulations were followed properly.
• Maintained pool area, including lounge chairs, debris removal from pool, and trash can in restrooms.
BEST SERVICES, Decatur, GA 1/2008 – 5/2010
Customer Service Specialist
• Filed/proofread documents, answered telephones and delivered messages.
• Entered data using Microsoft Office products.
• Operated photocopiers, fax machines, and other office equipment.
• Prepared mailings for UPS, USPS, FEDEX, Airborne delivery.
• Managed warehouse shipping & receiving, inventory control, and record retention.
• Organized clerical/administrative tasks for various company, organization as well as persons.
• Completed accounts payable and receivable.
• Maintained accurate data of legal matter pertaining to clients. OFFICE DEPOT, Atlanta, GA 9/2006 – 12/2007
Customer Service Specialist
• Assisted customers with information pertaining to goods and services.
• Generated sales.
• Conducted sales of variety of items offered such as paper, pens, office supplies and computers and office furnishings.
• Stocked freight that arrived from company warehouse from various vendors. MARTA, Atlanta, GA 6/2003 – 12/2005
Traffic Checker
• Monitored buses and trains throughout the transit system for ridership data, for bus routes as well as times of routes and trains.
• Gathered parking lot customer count for rail stations and park-n-ride lots.
• Rode buses monthly for auditing National Authority (NTA) for Federal Government Funding.
• Researched gathered data regarding routes and passenger ridership to make transit system more cost effective.
LOMA, Atlanta, GA 8/1993 -8/2002
Office Technician
• Processed invoices and managed warehouse of company inventory.
• Managed warehoused for companies products which were boxed, shelved, and shrink wrapped and transported on pallets via a pallet jack.
• Provided mail/copy/ finishing/binding for Office Services Department along with shipping and receiving via FEDEX, UPS, DHL, USPS.
• Distributed office supplies, fax transmissions and mail to company personnel and/or different drop-off points as required.
• Billed clients/departments for services provided by Office Service (copying, supplies, shipping, mailings.).
• Copied special exam for Education Department for companies.
• Performed administrative duties per customer requests.
• Maintained reports for department for on-site inventory and an off-site storage facility. FEDERATED DEPARTMENT STORES, Atlanta, GA 3/1989 – 5/1992 Auditor
• Generated average monthly recovery rate of $25,000.00.
• Collected past due monies owed by vendors.
• Submitted documentation of claims for non-payment, duplicate payment, and erroneous payments.
• Balanced Transportation and A/P and A/R financial records of non payments of vendors.
AMERICAN TELEPHONE & TELEGRAPH (AT&T), Atlanta GA 2/1981 – 12/1988 General Service Clerk
• Attended XEROX (ACT) Advanced Customer Training classes in Leesburg, VA.
• Operated and serviced high speed copier as well as satellite copier.
• Delivered mail, faxes, inter-company memos, and supplies.
• Operated Multi-graphics 1680 off-set printing press.
• Cleared jams, maintained toner and paper supplies.
• Performed weekly Quality Control check of all copiers. CERTIFICATIONS
Microsoft Office Certification
Xerox Certificate (ACT)
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