TONJA L. EVANS

**** ***** ****** ** *********, FL 33578 813-***-**** ad2g48@r.postjobfree.com

CAREER PROFILE & HIGHLIGHTS

Punctual, detail-oriented professional who leads by example and offers value-added experience in office administration, customer service, billing accounting and records research. Accustomed to working high-volume, fast-paced environments. Process strong data research background in public records.

EDUCATION & CERTIFICATIONS

Ultimate Medical Academy –Tampa, FL

Medical Billing and Coding, 2013

WORK HISTORY

UNITED HEALTHCARE (BRIOVA)– BRANDON, FL 2014 - PRESENT

Medical Billing

● Bill all invoices for self pay and letter of agreements

● receive patient pay calls and fix issues

● work waystar, medicaid, medicare websites

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DR. ROBERT C HENDERSON – TAMPA, FL 2013 - 2014

Medical Billing/Coder

● Collect, post and manage patient account payment

● Review delinquent accounts and call for collection purposes

● Process payments from insurance companies

● Code patient’s services and enter into computer

PRIORITY RESEARCH - Lutz, FL 2007 - 2011

Criminal Records Researcher/Customer Service Associate

● Performed criminal background checks for entire United States

● Handled billing duties; ensured accuracy and balance

● Verified employment history and professional license checks

AMSCOT FINANCIAL – Tampa, FL 2006 - 2007

Assistant Manager/Customer Service Associate

· Assisted in the creation of a positive customer experience that included a proactive interaction and immediate resolution to customer issues

· Handled all administrative paperwork; balanced Western Union receipts and verified vault balances

· Served as Notary Public

HILTON WORLDWIDE – Tampa, FL 2005 - 2005

Call Center Reservationist/Customer Service Representative

·Interfaced with customers via inbound calls for the purpose of making reservations for Hilton Hotels

·Greeted customers in a courteous, friendly, and professional manner

·Prepared complete and accurate work and updated customer files

ADDITIONAL PROFESSIONAL EXPERIENCE

Bryan Alan Studios – Tampa, FL – Accounting/Billing 2004-2005

Five Star Staffing, Tampa, FL – Medical Biller (Quest Diagnostics) 2000-2001

Adrem Profiles, Inc. Tampa, FL – Electronic Researcher/ Biller 1999-2000

Choice Point, Tampa, FL – Data Tech I/Background Researcher/Biller 1998-1999

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