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Customer Service Call Center

Location:
Johannesburg, Gauteng, South Africa
Posted:
January 05, 2024

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Resume:

PERSONAL DETAILS OF MAPULA DORCAS MASEKOAMENG

Surname:

Masekoameng

First Names:

Mapula Dorcas

Date of Birth:

** ***** ****

Identity Number:

820**********

Physical Address:

**** ***oeng Ext 5

Tembisa

1632

Cell Phone No:

072*******

064*******

E-mail

ad2g2k@r.postjobfree.com

Gender:

Female

Marital Status:

Married

Nationality:

South African

Home Language:

Tsonga

Health:

Good

Other Languages:

English – read, write, speak.

Setswana– read, speak.

Zulu-read, write, speak.

Afrikaans; write, read.

One word that describes me:

Passionate.

EDUCATIONAL DETAILS

HIGH SCHOOL EDUCATION

Institution:

Ramathope Secondary school

Highest Grade Passed:

Grade 12

Year:

2000

Subjects Passed:

Northern Sotho

English

Afrikaans

Business Economics Geography

TECHNICAL SKILLS

Institution:

Sita

Qualification:

Retail shop floor practice national certificate

Modules:

Instituition

Name of the course

Receiving basics and cashier training programme

Mathematics and fundamentals

Communication fundamentals

Deli skills for retail apprentices

Core retail concepts

Mark merchandise and maintain display

Maintain a safe and secure work environment

Oxbridge college

Call centre operation manager(still studying)

EMPLOYEMENT HISTORY

Company Name

Shoprite(sita)

Position

Cashier (offered learnership from Sita through Shoprite)

Duration

2005-2006

Reason for leaving

Contract expired.

Name of company

Sanlam sky

Position

Financial advisor

Duration

2005-2010

Company Name

Standard bank (quest)

Position

Teller/consultant

position

Name of company

Position

Name of company

Position

Name if company

Pisition

Duration

Call centre agent and customer service agent

Jansen and Jansen attorneys

Trace agent

Ver-tex solution

Call centre agent

Credit services solutions

Call center agent

2020 January to date

REFERENCES

Company Name

Contact Person

Position

Contact Numbers

Shoprite

Amanda moitsi

Admin manager

Cell No: 015*******

Sanlam sky

Jeanette monama

Sales Manager

Cell No: 082*******

Standard bank

francious nelly

Manager

Cell No: 082*******

Norman bissette and associates

Sylvia Nkuna

Supervisor

Cell No: 065*******

Jansen and Jansen

Shoki mashabela

Supervisor

Cell No: 082*******

Ver-Tex solution

Sonwabile Ndabazandile

Supervisor

Cell No: 012*******

Credit services solution

Phumla Khaeyane

Supervisor

Cell No: 079*******



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